Shipping

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Shipping - Retail Ground no longer shown.

Hello,Starting about three days ago, I was no longer shown the option to ship by USPS Retail Ground. I now only have the options - parcel select, priority mail package, and priority mail express package.When I check the actual USPS site, I am offered...

Return approved by eBay, money charged twice - what to do?

Dear colleagues, I am dealing with an issue now. A buyer requested a return, given the value of the item and the cost to return to me (as I don't accept returns in my policy), I have suggested partial refund to sort it out. He didn't answer, then he ...

Unable to select offer and exchange on return request

The buyer bought a set of 4 glasses. 2 arrived broken. Luckily I actually have replacements for once. I agreed to replace them, of course. He requested the return so I could go in and offer the exchange. Problem is, when I go into the return dashboar...

Resolved! Buyer Return Request for "Doesn't Fit" – What are the policies?

I know this has been discussed many times, and I rarely come around these dicussion boards, but I did some research, I wasn't able to find the exact answer I'm looking for. Story: I sold a high-end scarf at a discount price, more than a week ago, and...

Resolved! Issuing refund on 1 of 2 items that's printed shipping label but not yet shipped

I have a buyer who purchased two items at once, and after I printed shipping label but before dropping it off at post office, the buyer contacted me to cancel one of the two items.This falls into a gray area/tricky situation; I could not find cancel ...

How do you print a shipping label if it is saved as a PDF ?

It looks like printing through Seller Hub has changed again. I can only Save as PDF. Can no longer select my HP Office Pro. In the past when this happened, I could see the label in the upper left quadrant of the screen. No way I could change the orie...

GSP shipping

I have had two international buyers in the past two days email me about having issues buying items from me. They say that when placing items in their cart ready to purchase stating that it shows the seller does not ship to that location. So, I go bac...

Cannot Pay for Shipping Labels with Paypal Can't get Through to Customer Service Covid-19

Has the Covid-19 pandemic affecting the shipping label function? I cannot pay for labels with my Paypal account, it keeps saying to "check my funding source". It worked for the first 2 labels this morning and stopped working. NOTHING has changed with...

how to report seller after ebay takes down there listing

so i oderd 4 maks n f ilters for covid n seller gives me fake tracking to ny after that day eBay removed his listing n now seller claims i never ordered from them but i got order details how can i report them have them ban

Tired of Having to Turn Off Free Shipping for EVERY Listing

This needs to stop. Shipping is not free, and eBay is just helping the idiots fall down their hole of thinking that it must be because Amazon offers it. When buyers start paying $100/year and eBay starts negotiating better rates on shipping, then the...

USPS Insurance Claims

Hi to all!We wanted to share some info with our fellow sellers so that you can protect yourselves in the future. We shipped insured glassware that was broken in transit. The buyer sent pics and asked for a refund. Rather than having her submit a requ...

Resolved! Made an error in setting up shipping on sold item!

I went to the post office today to ship an item I'd sold. I was told that the weight on the shipping label was wrong, and that it was also labeled to ship media mail and was not media mail... How can I change the shipping label to update these errors...

Resolved! Not sure how to handle.

So I purchased an item on 3-22. One reason I bought from eBay and this seller was the shipping. It estimated arrival 3-26 to 3-30. So on 3-25 I noticed it wasn't shipped(I know they still had time) but I shot a message and asked if they knew when it ...

USPS Parcel Select Ground Missing From Label Printing Options

Buyer selected Parcel Select Ground in checkout but the option "as buyer selected" shows Media Mail instead. That option is no where in the list currently when printing a label. I do see at the top that it states "Some international delivery services...

Changing dimensions package stops postage purchase

Today a new purchase your postage page came up. When you change dimensions of the package the postage button grays out and does not allow you to purchase the postage. When i open the item to ship the dimensions are 1x1x1 and i need to put in the prop...