Shipping

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seller doesn't send the item

hi,in may 14 i bought an item,to this day may 26 he still didn't send it,i sent hime meassage, he didn't respondei try to open a case against him in paypal, but no luck,i try to compain "i didn't receive the item" and ebay telling me:Sorry, we're una...

Buyer Refused Delivery - Items Market Value Goes Up. What Do I Do As Seller?

I had a baseball card sell and I shipped it to the customer. I got a message saying that he refused delivery because the top of the box was smashed. I said I would look at it when it returned. This was last Wednesday May 20th. Since the original sale...

paypal reporting

hi there ,, i recently scammed by a seller here ,item never received, the problem is as i mentioned with my previous post here that i did a mistake of closing a case ( not receiving item) with ebay after the seller give the tracking number i did not ...

Customer Service

So its been an action packed day with AWFUL ebay service.. This morning I reached out to an Agent that appered to be helpful regarding a service charge.. however it was not her area of expertise. Naturally the people that are responsible for this are...

Resolved! Stuck in Pre-Shipment for One Week

Hi all, I ordered something on Tuesday, May 19, and received a "shipping" notification on May 20 but it's been stuck on Pre-Shipment since then. I sent a message on the 24 with no response. It is a large retailer (antonline). The delivery window is M...

Trying to issue a refund to a buyer, but eBay refund page keeps giving same error messages.

We keep trying to issue a refund, but the eBay refund page will not allow it. We keep getting an error message. We click the REFUND NOW button, we get a message that says: “GIVE US A FEW SECONDS” “STILL WORKING ON IT” and then we get this message: “T...

Return shipping Global Program

Hello everyone! I have a return request from a buyer that is in another country. I accepted his return request. Not sure how to go about getting a shipping label ? Do I buy an international label? Or does eBay offer the global program for returns. No...

Return and Refund

What to do when a seller keeps trying to negotiate when you have been approved for a return. He sent me First class shipping labels TWICE and my post office told me that the shipping labels had to be PRIORITY for what I was sending back. When I wrote...

Package lost Ebay Global Shipping program

This is the very first time this happen to me. I'm not sure how to proceed with this but any suggestion would help. I sold an item under ebay International global shipping program. I sent the item to the GSP center and they did all the import/custom ...

Item sold, shipped and delivery tracked but buyer didnt receive

Can I file a claim with ebay or USPS for an item that was tracked as delivered but buyer states they didnt receive? I refunded the buyer their money. Is there a way I can be reimbursed by the postal service? Thanks

Shipping Label Prices Fluctuate

I've sold dozens of items using the same packaging each time, and so the packaging has consistently been the same dimensions as well as weight. However, when printing out a shipping label, the prices of this fluctuate constantly. Sometimes it will co...

Combined Shipping with Calculated Shipping Price is wrong

This is the first time I have bumped into this particular issue but a buyer purchased two items from me. Both were 8 & 7 lbs respectively and both needed to be shipped in a 26x5x15 box. Ebay calculated shipping and combined the WEIGHT but they left t...

Switch to a partial refund?

I sold a tablet to a buyer, when they received it they sent in a request for refund stating that the tablet was defective.I issued a return label to the buyer and explained that if the item was not defective then I would deduct the cost of the return...

Resolved! Return and refund

Hello, Ups and myself couldn't figure out how to use the label return sent by Ebay, so I paid 18.86 for it myself will I receive the refund or no. I thank you regardless for the help.