Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Global Shipping Programme

I sold an item through GSP on 30th April. I provided tracking and the item was received on 8th May to the eBay hub. The buyer contacted me 2 days ago from Germany saying they have not received item. I said tracking shows delivered and provided screen...

CANCELLING AN ORDER WITHOUT EBAY ISSUING A REFUND

I sold an item and the buyer paid. I realized a problem with the item and issued a refund straight from PayPal. I am now cancelling the order on Ebay and it says Ebay will issue a refund automatically when I cancel the order. If I already refunded it...

Shipping

I just started selling on eBay and I feel like im not choosing the best option for shipping most of my packages are less than a pound and no bigger than a small 2x2x1 what shipping should I do and what is the cheapest way to get the packaging?

Resolved! Very slightly over 1 lb. - first class?

I have a box that, according to my scale, weighs 1 lb and 0.1 oz. It was sold with free shipping and my cost for first class is obviously quite a bit below priority. My scale is pretty accurate but will the USPS quibble over 0.1oz? Obviously just loo...

Full refund question

Hello to all Im wondering if someone can help me with this question. I didn't received an item and last date for delivery long passed. Ebay immediately ruled in my favor and stated I have full refund. Now, I only got refund for the item purchased but...

1st Class International Printing Labels for Type Letters?

For anyone that ships first class international using the "type" = letter (not a package), I see an issue for people who switched over to ebay payments and was wondering how they resolved it. Currently I use paypal as a way to print my first class in...

Should I allow a refund if they accidentally bought the wrong item?

I recently sold this item: https://www.ebay.com/itm/114239511743?ul_noapp=true#rpdCntId Upon receiving it, the buyer said the box was damaged but the item was fine. He then went on to say that, admitting it was his own mistake, he thought this was a ...

Partial Refunds or Denying Returns - How to?

I recently had a small influx of returns initiated in the past couple weeks. This happens every once in a while (4-5 returns within a short period and then nothing for months). However, I am concerned with these returns. I have taken the hit on a few...

Item scheduled to arrive after 60 days can I open case?

Hello all thank-you in advance for your response. So I purchased an item April 22nd. The delivery date says it'll arrive between May 13th- July 8th. Another week or so and I'll be past the 60 day mark. Can I still open a case if I don't get my item b...

Refunds?

I purchased an item and asked for a refund due to suspection. Also this was bought with a credit card. Hours later the item on ebay says refunded and I get an email saying that the person using PayPal refunded the money to the card, not to a paypal a...

First Class International Shipping Labels on a Dymo 4XL

Hello everyone. Today I had issues printing out a shipping label to Canada. I don't know why but the sample I saw before purchasing was different than the one I received. Are first class international shipping labels bigger than 4 x 6 or something? W...

Partial Refund not working?

Have been talking with my buyer and we came to an agreement for me to offer a partial refund. He then accepted it. But, I get the message "Unfortunately, the refund that you sent didn't go through. To get more details or try again, go To PayPal." Wha...

Question about return shipping fees

Most of our returns are auto-approved by eBay and labels are provided to buyers through eBay. We offer free returns for 30 days. No problem there. We have recently compiled some financial information to evaluate our business and we noticed some retur...

Remove the eBay generated estimated shipping!

Why is this at the top of the listing? eBay is misleading buyers with this information. I had an item that it clearly states in the listing anticipated delivery 2-3 weeks. eBay estimates at the top of the listing one week. This is manufacturer direct...

Can I use different shipper option despite what I listed in ad?

When it comes to the shipping service you choose in your listing, can use still choose a different shipper when printing your label? For instance, if I select Priority mail shipping when creating the ad, can I still choose Fedex when it comes time to...