Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Chose FedEx Home Delivery and You're on Your Own if the Package Disappears!

Shipped a package via FedEx Home Delivery, the cheapest rate on Fri, Mar 6. When nothing showed up in tracking, the drop off location, a local PostNet franchise didn't answer the phone until the following Wednesday. By then my buyer is flipping out s...

My listings keep changing from calculated shipping to free

I have had this happen on two listings. One I caught before it sold, and I check all my other listings to confirm they were correct and they were. One of the ones I confirmed was correct just sold and it had free shipping, which I did not offer. I am...

Anyone else having a problem printing labels today?

As usual, I awoke to some sales. Started to print the first label and the window is frozen...."loading preview" is where it is stuck. Any help would be appreciated. Thank you in advance.

Swapped Shipping Labels

I accidentally swapped shipping labels for 2 buyers for the first time. The one buyer contacted me and the other package is out for delivery, I messaged them to let them know. What is the proper way to fix this and make it easiest for the buyers? Hav...

My sold item got a Return to Sender. Buyer still wants the item

I recently sold an item to a buyer and shipped it out. It got held at the post office, at his request, and he said he was going to pick it up. He never did and I can see why with this whole virus thing. It got a return to sender and I just received i...

Sellers have NO say when it comes to RETURNS :(

So, I have been a seller on eBay for 13 years. I have not had many returns throughout that time. I always do my best to inspect and check for full functionality of all of my items. I recently sold an electronic item that literally the day before I sh...

Multiple item shipping question

I have multiple pieces of the same item available. I have set shipping to subtract $1.00 for each additional item purchased but buyers continue to be charged the full shipping price on each item. (ie. one button costs $1.20 to ship, each addl is supp...

Jigsaw puzzles by media mail?

I'm seeing a lot of puzzles listed with media mail. I thought they didn't qualify. Am I wrong about that? https://liteblue.usps.gov/news/link/2013/04apr/Media-Mail-Guidelines.htm

USPS: 2 of 3 Michigan Plants "Closed," Backlog of "80,000 Pieces"

Just got off the phone from a USPS post office in Michigan. I was trying to track down a Priority Mail package I shipped on 4/4 that's been "IN TRANSIT TO THE NEXT FACILITY" since the middle of last week. He told me they have a backlog of "80,000 pie...

Do you ever feel sorry for your GSP customers?

I know some sellers love GSP and some hate GSP. I happen to love it and have been using it for years. It brings me sales that i otherwise would not have had and i don't have to do ANYTHING different. I know GSP is pricey to the buyer but hey, if they...

Tracking shows delivered, customer didn't recieve

Here is the situation: A customer ordered 2 items. I shipped them together in the same package. The customer contacted me saying they didn't receive one of the items (basically she said the tracking showed that her item had been delivered but she had...

Resolved! Late Shipments. How to handle without burdening sellers?

Hey all, I'm trying to be patient as possible with my online orders during these extraordinary times. However, I have a couple of packages out that contain computer parts that I need to replace my current computer that I use to work from home. So, I ...

Resolved! What happens during a refund before shipment delivery?

I currently have an item in the mail that seems to have been delayed somewhere, probably due to COVID-19. What happens if the buyer opens a refund case and eBay accepts it? Will I be forced to give the refund and hope the buyer is honest enough to se...

Resolved! Seller provided fraudulent UPS tracking info

I recently bought an item where the seller provided fraudulent UPS tracking info, showing an item delivered to my zip code but not to my address. I confirmed this over the phone with UPS but they were not willing to provide me additional information ...

"Item defective or not as described" return request 40 days later.

I have someone trying to return an item 40 days later, after using it several times, he is claming it is defective after using it for more than a month. Can i decline that return?