Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer Asking for Reduced Shipping Cost, Refund on Difference After Paying

Hi there, I don't use ebay very often, so I don't know if this is normal. A buyer purchased an item and paid, but sent me a message today asking if I could send using media mail instead which should be cheaper, and then give them a refund for the dif...

Item returned automatically to sender when it was in my mailbox and i did not order it to be returne

I ordered a package to my home and due to family reasoms had to step out of town for a little bit when it arrived. I checked the tracking on the say it was supposed to arrive but couldnt get it till the next day. When i woke up it said that the item ...

Shipping Ball Cards - Smaller Envelope Question

Hello,This might be a stupid question but wondering....When I sell cards I often use the 6x9'' bubble envelop or padded envelop.I'd like to change to a padded envelop that is more symmetrical to cards which I see for sale on Amazon, etc. So about 4x6...

USPS Insurance Claim WORKS!!!

OMG, I just got payment for an insurance claim. The PO failed to deliver luggage I sent to a customer. I claimed $26 value and they paid me $60! And it was quite quick. I paid less than $3 for the luggage. OMG, It has restored my faith in the USPS.Co...

Fake Tracking Number generated to comply with Handling metric for Seller Performance

So this is being done, I've experienced it as a buyer. Should we even care this is going on.... Thoughts

Returns

Can anyone answer my question? Due to Covid 19 and concerns for the health of the Buyer Ebays new return policy is a buyer now has 36 days after initial return request to ship the item back, yet a Top Rated Seller has only 24 hours to ship the item o...

Refund sent through Paypal not registering with Ebay

Hi all, I've recently sold a bike that was damaged in transit. I agreed to a return, paying postage both ways, and refunded the buyer in full through paypal. Now I can't complete the returns process on ebay as I didn't refund through eBay's site - I'...

seling and shipping

helo a buyer wants to cancel his order because he wants me to ship to a different address he said if I send it to a different address he is not cancelling .should I shipped ? also am I protected if I do send 210.00 item?thanks

Damaged product. Seller wants me to close the case before he sends me a partial refund

I bought a mannequin. It took a while longer to arrive, but finally did. The right breast was smashed. I contacted seller with pics showing the damage even with a top on. I told seller, I could pay someone to fix if he sends a partial refund. No answ...

What does a guarantee date mean?

Just exactly what does it mean if you have a guarantee date and it has not been met? I now have (2) and ebay has blown me off saying that this Covid-19 is giving the seller more time to ship. If that's the case take the dang guarantee off!!!!!

Resolved! Shipping charges

I buy mutilples of items from sellers quite often and always ask for combined shipping/invoice. Have always had pleasant experiences, until this last purchase! Seller charged me the shipping rate for each item, have contacted them because when pkg ar...

Delayed shipments to Europe

Are any other sellers experiencing long waits by buyers in Europe. I have had recent questions from buyers in Spain, France, and The Netherlands about waiting six weeks for a shipment. One Dutch buyer has not received his shipment and it was sent two...

no refund

the seller sent the goods, I sent several messages but did not receive a response, after the dispute I was told to wait a few days, I sent a letter several times but the support service closed the case without compensation, (Seller 2017junmei) zurasu...

Hermes

Spoiler (Highlight to read)Seriously Hermes thats a ridiculous price hike I certainly won't be using you again Hello Royal Mail.Seriously Hermes thats a ridiculous price hike I certainly won't be using you again Hello Royal Mail.

Discount for using Ebay shipping question??

Hi all.Quick question regarding the discount that Ebay gives sellers. If I look up what shipping is using USPS I will see, for instance, $8.40 for an item over 16 oz but my cost would be $7.75 so if I wanted to put $7.75 as the fixed cost for shippin...