Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping labels printing instruction page

All of a sudden, beginning this morning, my shipping labels started printing the instruction page with the label - even on my zebra label printer. I had to print on full sheets of paper and tape to the box instead of using my label printer. I can't f...

I have Foreign Bidders Blocked in my Settings - Yet they are still bidding!!

I have Foreign Bidders Blocked in my Settings - Yet they are still bidding!! I have two bidders based in South Korea and Taiwan bidding on an item.My shipping and buyer settings are set to exclude both countries - yet they are still allowed to bid! W...

Negative feedback and Late Return Question

Hi Everyone, I sold a bottle of supplement and arrived on 4/181. On 18th buyer requested return and I accidentally initiated return before checking since I never have a return experience. When i check it more, the buyer said the photo is deceptive an...

Returns for item that doesn’t fit

Hi I’ve recently sold an item on eBay I have my listings as no returns, this item was listed with pictures and a flaw also mentioned in listing so I believe I’ve listed as honestly as I can, I then get a request for a return saying it doesn’t fit a 1...

Resolved! What kind of shipping is this?

On April 2, I placed an order for some elastic for masks I want to make for my son-in-law's hospital. I paid $5.00 for standard shipping and the tracking number was provided on April 2. Now, it's just sitting around in some warehouse and I don't unde...

"Tracking uploaded on time and validated" on removed item

Okay, so this was a 1st for me. I listed a high dollar item and set it up in auction. The bidding ended and the item was paid for. This all happened in the middle of the night, and when I woke up the next morning I got a notification that the listing...

Resolved! @tyler@ebay - Return Label clarification please

Hi Tyler, Quick question: Buyers are now given about 30 days to return an item. When I receive a return request I always send the buyer a return label immediately through eBay. Those labels are dated with the date generated correct? If the buyer wait...

No updates at all. Is order lost?

So I made a purchase. Got the shipment notification and tracking number April 23rd. Estimated delivery date is May 1st. But this entire time it's just said "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER." No changes, no estimated delivery date, no pr...

Post Office Scanning Late

Hello Everyone,I had 15 sales and took the packages to the post office. Seven of them weren't scanned until the next day which made them late and took my stats down and now instead of being Top Rated, I'm now Above Standard. You can't call or even ch...

Phantom "Awaiting Shipment"

We have been experiencing an issue where (1) item is always awaiting shipment, but when we click on the link, which is the number under "awaiting shipment" or on the "print labels and ship" link, nothing is there. I'm wondering if anyone knows why th...

I sold an item as Parts Not Working, buyer forced a return stating the item didnt work!

I had a McIntosh Amp listed as parts not working with clear text in the description field that the item is untested, I offer no guarantees and its sold as-is. 5 Days after the buyer received the item, he sent a message to me stating that the item did...

Package forwarded?

So I bought an item on 4/22, and the seller shipped it on 4/24. According to the info on the listing, the seller is located in Rockport, IN, but the package was accepted in Owensboro, KY - about 10 miles away. Not strange, really, but according to th...

Where is my refund?

The seller was kind enough to cancel my order and refund my money, but the money isn't back in my account? What is going on here?

Need help with global shipping issue? Th

I sold three items to someone in Sweden and agreed upon a combined shipping total for the items. I am not signed up for the Global Shipping Program. I regularily sell internationally and went through all of the filing in on the shipping label page (w...

Packages stuck in Pre-Shipment

I have sold nearly 2 dozen trading cards in the past few weeks and all of them have either been scanned at some point or delivered except for the last two that I sent. I purchased the shipping label for bother items on April 21 and dropped them in a ...