Shipping

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ebays Miscalculating shipping pricing and they refuse any customer service since they went to email

i have had an ongoing issue for over 9 month ,. i do 90% percent of my shipping thru calculated shipping as it works best for my sales , being i am on such small margins . First of all i do not offer calculated shipping ( as i do not have the materia...

Is this buyer making unreasonable demands?

I just received a message from a buyer regarding an item I sold over 3 weeks ago. The buyer is stating that "this is a used item, not an "open box" item it is dirty on the bottom". Link to said Item -https://www.ebay.com/itm/Apple-A1314-MC184LL-A-Wir...

Shipping labels not coming up with correct shipping method

This has happened on a few orders. The buyer selected Parcel and it comes up in eBay as Priority that is BUYER selected. When I try to change it to back to parcel, there is no option for that in the list . It is only all the priority options. This is...

Refund not showing up in PayPal or in Bank Account

Hi. I purchased an item on March 23. After waiting 10 days and not having the item delivered I opened a case with Ebay who contacted the seller. The seller replied that "it must have got lost in the mail" and offered a refund. My question is that the...

Resolved! Tracking Shows Item Delivered -- Customer Did Not Receive

The buyer messaged earlier claiming she has not received the items.USPS Tracking shows the item was delivered 3-days ago.I replied that I want to salvage the transaction, what doesshe have in mind? Any guidance to help navigate this would be apprecia...

Resolved! Fraudulent Item Description - KN95 Masks Shipping Time Falsely Stated - NOT a USA seller as listed!

Hello. Last weekend, Sunday, April 5th, I purchased KN95 masks from what I thought was a USA seller. As per the shipping terms in the seller's item description, "Ship within 1-2 business day once payment completed, Orders placed on weekend will be sh...

Labels

Can someone please help I am trying to print FED EX labels and it is allowing only USPS labels since I am unable to contact ebay by telephone due to virus can someone please help me.

The seller offers to "reship" the product.

Hello!On March 30, I bought the product, and on April 2, the seller issued a track number, but the product itself was never sent. After 2 weeks, I wrote to the seller and asked what was wrong with my order. To which the seller replied "Sorry, it may ...

Return Shipping Method for LARGE item not as described

I purchased a large printer that when arrived, has an undisclosed missing piece. The listing had USPS Parcel Select listed as the shipping method. The printer is dimensionally too large to ship this method, and was instead shipped via Fedex. If I ope...

Delayed shipping due to pandemic

Hello! I ask EBAY to increase the estimated delivery time by 1 month for orders sent in March and April, all of them are delayed due to Covid-19. Parcels were cleared at the Russian customs, and after that they were transferred to the warehouse in an...

Is free shipping locked on or set to default for anyone else?

Every time I list an item I keep noticing afterwards that Free shipping was put onthe listing when I didn't ask for it to be put on.I have looked all over the App and Online to see if there is a setting I missed orsomething I clicked when I was listi...

Buyer did credit card chargeback on PayPal & was refunded & ebay return at same time for 2nd refund

Have any sellers had this happen to them? Buyer received item. Buyer decides to open "not as described" return claim. No problem, I offer automatic returns for any reason. Buyer notifies me he is shipping item back for refund. I say fine, will refund...

Resolved! Package Not Received

I paid for my items on March 29. On March 30 I received the tracking number along with this: Mar 30, 20204:58pm Shipment Received, Package Acceptance Pending. There has been no movement since. I called the USPS yesterday, where the items are supposed...

how i can get my money back from the seller

i bought imac (item number:163828409436) it came damaged so i send it back to have him repair it. after he fixed it he provided a new trucking number. new trucking number did show any activity for one week. seller said "it got lost in shipping proces...

Have not recieved an item yet? Don't want to hurt seller.

Hello community, Simple situation, Guarantee delivery by "x" day and its 3 days after the item is still stuck at origin or else.I have been told by some of my own customers that packages have been delayed.I do not want to hurt the seller in anyway bu...