Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Lag in eBay and PayPal re: "Paid-ship now" and shipping status

Hello, Has anyone been experiencing a lag after they have printed a shipping label for a paid item? For example, it happened earlier this morning and just now--what happens is I go to print the label, it prints, and then the "PAID-SHIP NOW" prompt st...

Staying under oversize dimensions

My box is 17.25x15x6.25. If they round down to 17x15x6, I'm fine. If they calculate to the decimal point, I'm fine. But if the quarter inches round up, I can't use the box without getting out the box cutter and doing some surgery. I seem to remember ...

User avatar by Rockstar
  • 301 Views
  • 2 replies
  • 0 helpful

Issues with global shipping program to South Korea; app shows item paid, desktop unpaid

Hi, Has anyone had any difficulties using the global shipping program, specifically for South Korea as a destination? I received a notification of an item selling via the ebay app on my phone, However, upon trying to print a shipping label via my des...

Item has yet to arrive.

Hey guys!So recently I purchased an item on April 13th, that was shipped on April 14th that I have yet to receive. eBay has an estimated arrival date of April 20th (which is long past) and it was shipped with USPS Media Mail which has an estimated ar...

Resolved! Calculated shipping vs. actual shipping cost

I sold my first 2 items using calculated shipping. One buyer paid more for shipping than what I paid for the label. The other buyer paid less for shipping than what I paid for the label. Why the discrepancy?

Returning items without using the seller 1st class pre-mailing label and use media mail to save $$$

Hi,I'm trying to return 4 items (DVDs) back to the seller, where I will be paying for the shipping back. When I go through the whole eBay return process, there is a separate 1st class pre-mailing label for each of the 4 items. I rather send the 4 ite...

Shipping to the wrong address plz help

I ordered an iPhone 150$ I made sure to put in MY address at checkout so I had no worries at all but I woke up this morning to a completely different address that it is being shipped to I've tried to cancel the order but it's to late I've tried to co...

User avatar by Explorer
  • 116 Views
  • 1 replies
  • 0 helpful

Yeezy Returns

I am planning on buying some Yeezy's off of eBay, however, the seller does not offer returns. I am quite worried about the authenticity of the shoes. If the shoe is not real, will eBay allow me to return the shoes, and get my money back because it "d...

Filing a Police Report Against Buyer, Any Help??

Okay everyone, so long story but please help me, I may need to file a police report and I need to know the best way to handle this. I am having an issue with a buyer. She is claiming that the item is not as described when I have ample evidence that i...

Ebay

Where is the ability to message ebay? I followed their suggestions and nothing. No help. They don't take calls, they just give you options that don't match my question. Then they hang up. Now I know we are in hard times. But if they are existing as a...

Can I get negative feedback or a defect for cancelling a sale due to incorrect address?

Hello Community, I finally figured out that I need to cancel a sale & refund because of incorrect address. 1. Can I get negative feedback or a defect for cancelling & refunding without buyer's request?Buyer HAS NOT RESPONDED TO 3 EMAILS where I asked...

Resolved! 제품 환불이 아니라

제품을 환불이 아니라 파손된 제품만 돌려주고 파손없이 온 새 제품을 받고 싶어요 그렇게 할 수 있는지 알고싶어요 다시 제품을 주문하고 제품을 기다린 시간이 너무 길어요 그렇게 가능 할까요

User avatar by Enthusiast
  • 166 Views
  • 3 replies
  • 0 helpful

REFUNDS

A refund amount of $2,313.00 was deducted from our account, why is ebay not releasingit to buyer? We tried contacting PayPal and Ebay in writing and voice and no response?

User avatar by Rising Star
  • 99 Views
  • 1 replies
  • 0 helpful

Wrong Item sent. No choice but to request refund and buy again, but now price has gone up.

Bought a phone, was sent the wrong model. They are extremely similar, so easy mistake, no malice I guess. Message them to ask them to send the correct item while I return the wrong one (why is there no explicit option for this?) They said sure, and t...

Resolved! USPS Media Mail schedule pickup

Is it okay to schedule a pickup from USPS for USPS Media Mail packages? Do I select first class package at the end of the submission form? Or is there a selection for media mail at the end of the submission form?

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