Shipping

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USPS Tracking Issue

I sold a book on April 1st, purchased a shipping label and sent it out promptly the next day. Tracking still hasn't been updated since then and it only says "Tracking number provided." Is this a glitch, or should I assume it got lost?

Resolved! Buyer claims package wasn't delivered, tracking information says otherwise.

I have a filed a missing package claim with USPS on behalf of the buyer and shared the tracking information with the buyer. The delivery information says it was "DELIVERED FRONT DOOR/PORCH" despite the buyer's apartment building having a community ma...

Coronavirus Pandemic Making US Sellers Even More Vulnerable to Buyer Abuse

I've always known that eBay sellers are at an extreme disadvantage compared to buyers using eBay. However, my recent experience processing an INAD return (for a partially damaged item) for a UK buyer (whose intent from the start, I was weeks ago conv...

Resolved! How to Get back to the "Classic Label" or "Classic Shipping" page

Here is how to get back to the Classic View that has been taken away from Sellers. If you cannot find the back to classic link, I have a workaround that works for me. When you have clicked on an item that needs shipping, you should see the new shippi...

Tracking shows delivered - buyer says they didn't receive...how to respond?

Tracking shows package was delivered so I initially suggested that the buyer check with their local mail carrier and/or post office. Their response after that suggestion was that they had "reached out" and "they" said they dropped it in their mailbox...

Replacement shipped but case doesn't update.

A buyer requested a replacement for a CD that arrived with a cracked case. I shipped it today, but the case does not update to show this, even though I printed the shipping label through the case. So I tried to manually update the case to shipped, bu...

Resolved! Shipping Labels Created... from what funds?

Hey guys. Usually when I create a shipping label, I'll get a receipt notification in my email and Facebook messenger from PayPal that such and such was spent on eBay to create a label, etc. Yesterday I created two FedEx labels, labels look fine, but ...

About delivery

Hello, I have a question. Now we have Corona everywhere and quarantine. Post offices are closed. I want to buy one item, which I found in ebay, the question is will I get it, if I will order it, because post offices are closed, so when it will arrive...

Is Anyone else seeing severely stalled inbound-to-USA International items? (Just curious:))

My husband won auctions on some stop-smoking gum recently. He loves the "foreign" taste. Anyway, we are waiting on 3 different parcels that left their countries in late March. Usually, stalls would be after the items went "inbound - in to US Customs....

New Shipping page does not recognize 15.9 oz as first class!

Tried to print out a label this morning through ebay. Unfortunately the go back to classic button is gone and I have to use the new shipping page. I put in the weight as being 16 oz because it is 15.3 and you cannot put 15.3 on the new page. On the o...

Months after waiting, I ask for a refund. Seller refuses.

I bought something in December-- it was a pre-order. It was was supposed to arrive by January 20th, but it was delayed once by the manufacturer to the end of February, I was okay with this... But when that time passed and the seller still didn't ship...

default mobile app shipping settings

all of my items are a flat rate for shipping by buyer ($1.00) so I have to go into this area and change this setting for every single item that I list. Is there a way to change the default settings on the mobile app when i list? Changing it manually ...

Opposing logic on filing a claim with USPS for damages

I understand that eBay policy dictates that, if an item that I sold is damaged in shipping by the USPS, I have to refund the buyer’s money, ask them to hold onto the original packaging and damaged item, send me pictures of the damaged item and origin...

shipping

I shipped an item I sold to the buyer and by the time it reached the buyer someone had torn the package and removed the item so when the package was delivered the buyer only received the packaging envelope and packaging slip. What do I do? Am I cover...

Global Shipping Program.

Hello Community -- I have sold many things using the GSP, but for some reason, it seems not to be working. I have three recent sales and I've checked the box for Global Shipping Program (like I've always done in the past). The item sells and it's som...