Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Parcel Return

Hello, It's my first order on ebay so I ran into troubles. I bought a pair of shoes two weeks ago, from Australia. I am from Romania, Europe. So, today, while I was reading some info on the Romania Post website, I found out that, when the parcel will...

feedback Revision Request

I left negative feedback to the sellerHe refunded and we worked things outNow i would like to delete negative feedback for that seller,He has to send me feedback revision request, but after 30 days he is illegible to do thatDo i have other variants?T...

ebay automatically approved a clothing return & it arrived without the tags. Do I have any recourse?

I sent this note to ebay and have never heard back. Now I'm 1 day past the refund due date and am worried the seller will leave negative feedback.Buyer opened up a return for this item based on false allegations. The buyer said the reason for the ret...

Tracking status not updating on Ebay?

I am brand new to Ebay. Tracking on Canada Post’s website shows my buyer received their package at 8am this morning but on Ebay the tracking is still showing as “in transit” as of 6pm. Is it normal for it to take this long to update? I’m not sure wha...

Resolved! Need help understanding USPS shipping choices

I haven't sold that many items yet, mostly things that can ship first class weighing under 1 lb.I have several purses and a large basket now that weigh up to 4 lbs and need a larger box with lots of stuffing. I understand priority shipping and like h...

Buyers saying item is broken or not working, eBay forces a refund?

I recently have had buyers say their item is not working and eBay sends me a only options to refund. What if the buyer damaged it? what if shipping damage? I know the item was working when shipped out. Is there any way to make this fall back at the b...

VM EXPRESS

Hi - brought a hot tub from VM Express, reported missing items (Accessories and Maintenance Chemicals), reported to Ebay, items sent to me but then later was recharged for a higher cost on my bank card from the original price. How can that be? Please...

usps not delivering

Has anyone else experienced recent non shipment of orders by usps?

Old eBay Buyer vs New eBay Seller

This is what happens when a new eBay Seller just sets up shop. Here attached is my tracking informationSent from the seller. Originally the transaction did not include tracking information. I asked the seller to input the tracking numbers in a mes...

Got Partial Return, Trying to Issue Partial Refund, but can't ?

Long story short: Buyer ask for a return, I OK'd and directed to the resolution center to open a return request. Buyer did, his free return shipping label was issued, then buyer sent back half of the kit, admittedly kept the other half. We agreed to ...

Is eBay still protecting sellers that offer free 30-day returns?

In the never-ending quest to stay on top of eBay policies, I can't find whether eBay is still protecting sellers from negative feedback if we offer free 30-day returns. If the answer is no, then what benefit is a 30-day return policy for a seller?

didnt recive money

the store requested me to cancel the item because they dont have a way to help me .i posted this problem earlier and a user had told me to wait until 3 to 5 days to get the refund but i cancelled the order on monaday now about 4 days have gone alread...

Items being removed

Hi there there is 2 item on my account that have been remove and not come

Resolved! Local Pick Up NO SHIPPING *I want free shipping

How do I stop out of towners from buying my local pickup items then asking why I'm not shipping? I've tried a few thingsIn addition to the item be local pickup only I added ATLANTA PICK UP to the title 'ATL PICK UP NO SHIPPING in the titleIt is avail...

eBbay US - SCAMS and break all possible LAWS

Hello there, i go straight to the point, i sold like always an item to a US citizen. He paid for ECONOMIC delivery service which takes up from 10-12 weeks. Before final payment the buyer get informed about this fact 3 times. I also did personal infor...