Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to return an item when the return was closed accidentally

So I ordered some 02 sensors for my vehicle after researching multiple sites for the correct application. When I found some that were reasonably priced, I clicked on the vehicle application verification links they had and it said this was the proper ...

Return from GSP for an item that "Doesn't fit" but not delivered yet. Scam?

Hello, I sold a Nintendo Switch to someone in Taiwan through the Global Ship Program. Before it was delivered to Taiwan (it's currently on it's way through DHL), the buyer wanted to return because "The item didn't fit". I have no returns selected on ...

Resolved! My return item was apparently lost during transit & the seller has not received it back?

Hi eBay Community, I have a quick question regarding a defective & faulty item that I ordered from a Seller here on eBay. I ordered & received a defective & faulty item right out of the box that was listed as Brand New. I filed for a return on the it...

Wrong Address the sent back to me, the seller

Not sure how to handle this.I just received the returned package today and had not heard from the buyer about not receiving the items.Assuming the buyer still wants the item, who pays for the re-shipping? Buyer paid original shipping.Do I need to ref...

Sending from China instead of Australia

I ordered a product listed as from Fitzroy - I have a screenshot. He then sends from China and provides me a tracking number from China. Upon contacting him he denies it ever said Fitzroy and sends me screenshots of his revised listings (after I repo...

return

Good evening everyone I have a customer that wants to return a item. They never open the box, they are saying that they change their mind. They don't need or want the product and would like to return it. They are saying they will mail back the produc...

Returned Item damaged to unusable. What to do??

I had a buyer purchase an item from me a few days ago. All was great and he gave me positive feedback on the item when he got it. Than I get a message from Ebay that he has opened a case on me and wants to return the item. Now I don't mind giving the...

Suspicious buyer

I recently sold an item (games console),I shipped it fully tracked with Hermes and it is noted down as signed for and delivered.The buyer claims they have not received it and believes it's been delivered elsewhere. She messaged me her address with th...

Go to print a label, choose a future date with drop-down, shipped date shows today???

This should be fixed. What is the purpose of letting us choose a future ship date, when that is not showing up on the sales record? Why is it being marked as shipped today (Thurs) when I used the pull down menu and said it would be shipped on Saturda...

Global Shipping Parameters help or is Covid messing up my listings?

Ive been selling for over 10 years. I have been using the GSP, I believe since it started. Last year I was in a motorcycle accident and had to be away from ebay for 3 months. During that time I worked with ebay to cancel all my listings, refund any b...

Paid Too Much For Shipping, Weighed Less Than Expected

I used free shipping for an item. I put it in as weighing 25 pounds before printing the shipping label. It was about 16 pounds in reality. The package is currently in transit. I know sometimes they will weigh it while in transit and have the money cr...

Sales Tax Refunds

I just called Amazon's customer support, 888.280.4331, and CS told me that if Amazon issues a credit or refund, the amount credited or refunded INCLUDES the sales taxes paid. eBay is NOT doing the same. Buyers simply shouldn't have to take the risk o...

Trouble with Speedpak?

Anyone get a “delivered” without an actual delivery? Was home all day thanks to covid-19. The pkg was not delivered.

Resolved! Multiple Handling Options?

As a seller, I can see that each listing can offer multiple shipping time frames (e.g. Standard, Economy, Overnight, etc), but nowhere do I see an option for multiple handling time frames to attach to each additional service. I only have one option p...

SpeedPAK shipping issues

Hello is anyone having trouble with speedpak tracking my package was shipped via speedpak on 10/16 its 10/31 and the last update i got was destination dc departure and that was on 10/23 I haven’t got any updates since then what does destination dc de...