Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! As a SELLER, unable to initiate a return on either REMOVED item, or Already Label Printed

1. Even though I priced my Isopropyl Alcohol way below similar SOLD items, some of my items were REMOVED by ebay (after BUYER paid). 2. Other items, (which cost MORE than those of mine that were REMOVED for "costing too much") are, surprisingly, bein...

Resolved! Ebay scams

You order, they take your money and never ship. I was told this by USPS customer service rep. They will not tell you the truth about your orders just give you false info.

Increased shipping costs?!

There are 2 sellers I hv encountered who hv raised their shipping cost from $10.00 to $15.00 reason they give because of Covid 19 situation. Their eBay website still says shipping is $10.00 eventho I hv asked them to explain, they still charge $15.00...

General Delivery?

I just received an order with a shipping address as (Buyers name) General Delivery, Bradford, VT. Is this the type of delivery where the addressee goes to the post office and presents proof of identity to pick up the package? Still used for very rura...

How can I print a USPS Scan Form when using Ebay labels?

Hi, I am trying to figure out how to print a scan form when I print my shipping labels using ebay, without needing to subscribe to Selling Manager Pro. All the topics regarding this issue seems to be three years old. Does anyone know a current way?

Need help on buyer selected shipping - Customer Service isn't available.

I have an item currently listed for sale as an auction. I have 2 questions. Initially I selected a flat shipping rate for all but noticed there was a big price difference between buyers that were in my time zone and buyers outside of the time zone so...

I waited patiently until...

Order placed on Saturday, March 28, 2020Payment date: Saturday, March 28, 2020Estimated delivery Tue, Apr 7Filed item not delivered Fri, Apr 17No change in tracking info as of Apr 20, 2020.USPS tracking #xxxxxxxxxxxxxxxxxxxxxxApr 2, 2020 Tracking num...

What REALLY happens when you offer returns as a seller?

When a buyer opens up a false SNAD and I offer buyer-paid returns, when I receive the item back and it's either a different item or damaged, do I get to offer a partial refund? Or because this was a SNAD and the customer just has to come up with any ...

Customers abuse of using return reason of "error in description or photos"

Are there other seller's out there with the problem of buyers using incorrect return reasons? I am continually having buyer's use "error in my description or photos" to return items, when there is no error, they have just purchased the incorrect item...

5 year warranty won"t answer text

Bought headlights from hid-technik with 5 year warranty . Low beam went out in less than a year . Text him 3 different times & he wont answer. Tried to get ahold of Ebay & they wont answer phone. What can I do now ?

Resolved! Charged Twice for a refund.

I am being charged twice. I had refunded a payment of $405.35 to a buy who had returned an item dmagaed in transit. I initiated this refund from Paypal after ebay's "refund" button failed. I was shown message that "Payment did not go through". At Pay...

After 50% Free returns reduction, buyer opens paypal case!!!

This is beyond disturbing. Buyer buys $275 ECU. Buyer then claims it does not work. Buyer send back with all seals removed, item opened and tampered with. I use the 50% deduction and refund through ebay free returns. Then after a day while the case i...

Shipping a letter

I sold some stamps, and I want to print a label for a letter size envelope(0.55) The only options I'm getting are for packages. How can I change this? Please help!

how do i send a partial refund for shipping paid

Item loc CA USA, 19 days est delivery. 12 days on "Tracking number provided." Something wrong here.

Is the item really in California or seller is waiting for delivery from China? Seller item price is double compared to item price if bought from seller in China. Is this a scheme to price an item double or triple but have the buyer wait while seller ...