Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

FedEx changed the package size. Got charged nearly $1000 for a 2 lb package!

We sell carpet stair treads. The stair treads are 24” x 8”. We had a customer that ordered ONE stair tread at 24” x 8”. The stair tread cost was $7.99. The FedEx Ground shipping price was $9.49. The customer paid us a total of $17.48. On the shipping...

shipping is messed up

Ok so a guy bought 2 of one of my items shipping is 21 bucks to ship one, the item is big so I cant combine shipping on it, I have to ship each one by them self, anyways eBay only charged the guy 21 bucks for shipping and it should of been 42 bucks ?...

Local sales handling time

How does handling time work for local sales? Some items I want to sell locally only, but need time to prep them when they sell. Handling time appears to be removed as an option when I select local sale.

Missing return label

I’m trying to return an item but anytime I go to shipping details, like the FAQ says to,there’s no link to shipping label it just gives me an address. In one of categories it says to email return label and I do but it only sends me a packing slip tha...

Am I Able to Request a Return/Refund Based on This?

Hello All, Sorry if this is common knowledge, but I'm fairly new to eBay. Recently I bought a signed Aaron Rodgers jersey on eBay. The seller claimed that it was a signed Aaron Rodgers Jersey with a COA (Certificate of Authenticity). However, when I ...

EBAY PLEASE UPDATE WEBSITE TO LET BUYERS KNOW OF SHIPPING ISSUES WITH USPS AND OTHERS!

I have had multiple packages not arrive on time. Some have bounced around for days from one state to another before getting delivered. I talked to USPS this morning and they said all packages will most likely have a 2 or 3 day delay from expected del...

USPS Stuck In Transit Ongoing Issues Customer Asking For Refund

I have been having issues with USPS. I send out packages the same day and they all get scanned in at the post office. Technically my work is done here, but not really. USPS messes up for whatever reason and packages are stuck for weeks. Next, I get m...

Resolved! Ebay guarantee damaged item

The item I purchased was damaged in shipping. The seller shipped a glass cooktop and put it in a plastic garbage bag to protect it. No packing, no styrofoam. I contacted the seller, was immediately blamed for breaking it myself. Then she started a d...

Resolved! Got scammed by a known scammer, what do I do?

I recently sold an Intel CPU for $300 on eBay. The buyer had zero feedback. I was nervous about sending the processor to him but when ahead and sent it anyway. The same day he receives the item he initiate a return claiming the product was defective....

Price gouging

I would like to know why eBay allows such price gouging on everything. I am going to stop ordering because you seem to be unable to control your sellers. Stop selling items from china. I ordered Kleenex . Got 2 boxes. Could have gotten 20 boxes at Do...

Selling on ebay with no phone support and buyer claiming not as described

Just sold an item and the person want to return it That is fine as per ebay rules the buyer can return it But why should the seller have to pay return shipping when the buyer claims item is not as described if this is not true

Does the USPS Pick Up Media Mail?

My son-in-law always takes my packages to the post office for me but I need to limit his exposure as he is my caregiver. Could anyone with personal experience please be so kind as to tell me if they will pick-up Media Mail, as I've found conflicting ...

Questionable buyer

I had a buy order a $11 item with free shipping. After they received it I had a cryptic message about not working. I sent one message saying "I hate to hear that...", this I realize they may not know how to use it so I sent another with basic instruc...

Seller closed return request

I recently purchased an item that did not exactly match the seller's description, along with some other issues so I opened a return request under reason: changed my mind. The seller immediately declined/closed the request without any response and I'm...

How to return an item when the return was closed accidentally

So I ordered some 02 sensors for my vehicle after researching multiple sites for the correct application. When I found some that were reasonably priced, I clicked on the vehicle application verification links they had and it said this was the proper ...