Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

The problem with the purchase and how to return your payment.

Hello everyone! I ran into a problem in which I do not know what to do. I bought a promo code from Ebay for the Razer mouse. The seller indicated that the code works only for Razer Cyprus, but delivery is available for all European countries. My frie...

Buyer sent sharp steak knife back to me in Handbag Return

I offer free shipping and free returns. Buyer emailed me after I mailed her purchase stating it was a “mistake” and someone hacked her account. I told her to simply return, and contact EBay and PayPal about the supposed “ hacker “ issue.She did mail ...

Standard Shipping: surcharge for Alaska, Hawaii, and Puerto Rico

Our company currently has approximately 40,000 active listings. We use maybe 4,000 different box sizes, and many items DIM OUT meaning that the dimensions of the box increase the billable weight of the item or may even include additional handling or ...

Fraudulent buyer sent back box of rocks after requesting return

Hi, So my buyer (sneakers) complained they were not in brand-new condition (untrue!) and requested a return though my policy is not to accept returns. eBay said I had to accept the return so I sent the label. He looked up my phone number and gave one...

State is missing from packing Slips today. Anyone else?

Looking for new seller on ebay to buy my 10 x 13 poly mailers

looking to buy about 50 pieces 10 x 13 poly mailers, my usual seller's ratings have gone very low, not sure what happened. I usually pay around .15 each. Who do you buy your poly mailers from ? Looking for good feedback also, most are terrible, also ...

USPS Damaged item

So I sold 4 collectible items for $800 and shipped them packed well together and 2 were damaged. I filed the claim with usps but the thing i dont understand is, what if the buyer sends back to me, and should i refund now or does the buyer technically...

Label printing sideways and very small

Everytime I print a label it comes out sideways and very small. I have googled and googled and changed the settings to portrait and 4x6 and to 180 degrees and it STILL comes out the same way. Please help?! Do I just need to print the labels on PayPal...

USPS tracking history vanishes after a month?

I had two packages mailing overseas at the same time - one going to Denmark the other to the Netherlands and both had tracking and showed they were at JFK last update which was the first week of May 2020 (right when the Pandemic shutdowns were happen...

Will my shipping decision cost me my first negative?

Sold a $45.00 imported toy on June 11th (night), and first thing in the morning (12th), I got it ready for shipping. Due to the size, I had FedEx ground as my original option, but when I when to print the label, I noticed, Priority Mail was a close t...

unrelenting (ebay listing)

Just came off a weekend spent with hours on the computer. During the week I do a lot of mail and errands so I have to really push hard on the weekend, especially Sunday, to get listing done. I'm trying to up my number of auctions and it takes unrelen...

Buyer wants me to purchase gift card with purchase?

I’m a new seller and a buyer was interested in some shoes I’ve been meaning to get rid of. They give me a number to contact them and they tell me that they are a soldier, an odd detail to mention. Later in our conversation, they ask that if it was...

Buyer claims i sold a used item

I’m a new seller on ebay, I’ve done very well over the past 2 months. I sold an item that was brand new. I mentioned in my listing that the box was a little beat up from storage. So now the buyer says the item smells like smoke. Neither my husband or...

Sold an item to someone. They are requesting return for completely different item.

So I sold an item to someone about 2 weeks ago. It delivered fine, they left a good review, then today I get a notice that they want to return it due to “damage while opening”. I take a look at the VERY blurry photo they attached, and it a hair dryer...