Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer received refund, then received item. What to do?

Buyer received refund, then received item. What to do? These malicious buyers are common now with the covid 19 shipping delays. They take advantage of a crisis for their own profit at the expense of a good seller. If you are a victim of this type of ...

United Parcel Service delivered parcel to the wrong address

Bought a used laptop at $172.50 plus shipping, and unfortunately I don't know where it was delivered. According to the UPS tracking the parcel arrived to correct address apparently and was signed by a guy named MESA, but I dont know him. Open an ebay...

Shipping USPS Priority Mail and using Flat Rate boxes

I have several used athletic shoes that I'm selling on Ebay, but I recently got burned on shipping, so I'm turning to the community for insight. I sold a pair of Asics running shoes for $13.99 plus $11.99 shipping and shipped them priority mail and u...

Seller says they sent me a return label but it's just a tracking number

I've been trying to return an item for nearly a week now. It was not as described and it shipped from California but the seller wanted me to ship it back to china and pay for the return shipping so i contacted eBay customer service twice and opened a...

Sellers keep getting incorrect Alabama address

Sellers keep checking with me, as some get Alabama in my address, which doesn't agree with zip code. My primary shipping address, secondary shipping address, and street address all have the correct state. These are experienced sellers, so I can't und...

Resolved! When should I contact Ebay?

Howdy. So I bought an item last monday and the expected delivery date is today but I never got the item yet and honestly that's not really the part that concerns me the most. I'm mostly concerned cause it's shipped through USPS and the tracker only s...

Import tax

Wish to order beauty product delivery to Denmark, is there any import tax together with shipping charge?

How eBay connived with a seller to scam me this Year (2020).

So, I placed an order for an iPhone XS Max from this seller on eBay. And the phone which was described as unlocked came with a crack on the back and I immediately contacted the seller to know why they sent me a cracked phone. But the seller claimed i...

What’s your feelings on shipping to Russia these days?

I’m a powerseller from wayyy back. Just recently getting back into the game. If you look at posts from 2004-2014, for example, you’ll see a long list of dire warnings about selling and shipping to Russia. But I gather that has changed a little bit. P...

Solved: Case Closed. Seller wants return. What should I do?

A few weeks ago, I purchased an item that arrived pretty mangled and was very poorly packaged so was not working on arrival. I started the return process but the seller did not provide a return label in time, so I couldn't post the item at that time....

Russia to USA shipping taking too long! Where is my package?!?

"Where is my package? I want it now! It's taking too long! Refund demanded! Leaving negative feedback! How dare you not get my $5 package from Russia to USA overnight!!! Amazon has one day delivery!!!" This forum is fascinating, especially the commen...

SCAM seller sold damaged junk as "new", then sends fake return label- USPS "NO SUCH NUMBER!" Help!

Hello- The eBay process doesn't issue a refund until the junk item is delivered back to the scam sellers. And to evade the refund, the crooked sellers (Crown Pawnbrokers, eBay "tricrown 33", Washington, DC) have simply issued a fake return label that...

Stuck in transit

I am the seller and my item has been stuck in transit for quite some time (was supposed to arrive on 6/22/20. The buyer is requesting a refund or tracking number. I have spoken to the buyer about this before they requested the above. what do I do? If...

Package deliverd with samps delivered without contents. Help please.

I set a book I sold on Etsy. it was a large book about 9x11 and 3 inches thick. I wrapped it in brown paper and put the label on it and taped it up. Buyer sent a picture of the brown paper wrapping stamped with red ink that says Delivered without con...

Combined shipping

I am going to offer combined shipping that may save buyers money and attract more buyers. I don't know how.I recently had a person that bought 6 items that did not weigh much. I wanted to combine them to save money and my time wrapping all of them. T...