Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

What do I do if my package is stuck in international customs?

I ordered some nose drops from Russia (I live in the US) on April 20 and the delivery estimate was May 8th-27th, it arrived in customs on April 23rd and has stayed there since.

Buyer received return but Ebay tracking shows Out for delivery no way to contact Ebay

I am try to contact Ebay but everytime I go through the help page it says to wait until buyer receives return. When I click return details it say my trackingOUT FOR DELIVERYJun 25, 2020, 7:10 AM, SPRING, TX 77379 But when I check tracking through UPS...

Resolved! With COVID19, Are you Seeing Delivery Dates Being Missed by USPS? I am!

I've been selling items in eBay for years, and never had a problem with delivery dates until mid March. Now I am hearing from buyers that "my" packages are not reaching them by the delivery date. This is a totally new phenomena and I can only assume ...

Resolved! Stuck in Erlanger using GSP

Hi can someone shed some light on this. I usually see packages get to Pitney Bowes in Erlanger and get processed within the same day or the next day, but it’s been 2 days and nothing is happening. I know im impatient but this lack of update is killin...

Resolved! USPS Could Not Locate Buyer Address

Recently a buyer purchased an item and I packaged it up and took it to USPS the next day. While at the counter the clerk could not locate the address in their database, so I did not send the package. I have contacted the buyer to verify the address (...

Need Advice on how to respond to a Buyer!!!!!

Hello Sellers- would appreciate some advice on how to respond to this Buyer.On June 25th I sold a dress (item #184317194649) the Buyer received the package on the 27th. At 7:00am on the 29th I get this message: "I am not going to leave feedback becau...

Resolved! Delay in delivery in First Class International Shipping to France

I had stopped selling Internationally in March. A buyer asked me to send something first class to France April 11. I did say it would take a long time and updated the listing for them. They purchased the item and it was shipped on Monday April 13. Th...

Resolved! Confusion about item return as a seller.

Some guy bought my item and found out its not compatible with his computer operating system. He insisted I let him return it and after saying no he proceeded to claim it was defective ( it wasn't ) and now im forced to accept the return. Ebay always ...

How to get accurate shipping info in a listing for an item requiring more than one package to ship?

I have a item that is two pieces, large and heavy. The only way to ship the item will be in to boxes. Is there any way to accurately portray this for shipping calculated by zip? Thanks Alan

eBay international standard delivery

Any thoughts on eBay international standard delivery, I use Global shipping and have never had any problems. Is this ISD the same?

Buyer opened return request and returned an empty package.

I had a buyer purchase a lot of baseball cards and upon receiving them they messaged me unhappy with the condition. They were asking for a partial refund or return. I apologized to them for being unhappy and accepted the return without question and s...

Sellers Get a Real Hard Time

I would just like to say that I do not understand our culture these days. It seems that every (or most) buyers seem to think if there is a problem with shipping or that the item they bought is taking a little longer than usual to get to them then it ...

packing slips won't print

Is anyone else having trouble printing a packing slip?

I bought an item in ear Aipril. The seller refunded me in late June. Now it shows up 3 months later.

Here is the awful part. I paid with a gift card, and that is where the money went back to. I can't simply give the money back to them, because its no longer really an Ebay transaction. I never even asked for the money back. What a drag. But I can't j...

Global Shipping Program not working???

Earlier tonight I sold 2 items to the same buyer in Canada, and when I went to send him a invoice with reduced (combined) shipping, it said one item had been removed, and the other didn't have the Kentucky address for the ship to address, but just hi...