Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. "We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'De...

Combining shipping when one label is created but the other is not yet

Hello everyone, I have 2 items paid for by the same buyer. I did not have the combined shipping option on but it is now. I printed one label and was going to ship when this person won another item. I want to combine the items but make sure they are b...

Question about shipping.

Somehow all my auction listings got defaulted to Flat Rate shipping small box. I have tried to edit the listings to show calculated shipping but it wont allow me to edit. And I can't end the listings to start over. How do I get the shipping back to c...

Another unfair refund...

So today I lost a bunch of money because apparently the item did not arrive fast enough. The item was shipped the next day, and the tracking number was given aswell. So I am quite furious, knowing that I did my part and the client couldn't be patient...

Ship by May 4 at 11:59pm PDT. Estimated delivery date shown to buyer:May 4, 2020

Here's what the Order Details page says: Ship by May 4 at 11:59pm PDTMake sure you ship your order within the handling time you specified in the listing.Estimated delivery date shown to buyer:May 4, 2020 Obviously, eBay is ignoring the three day hand...

Ebay did not give the deadline to ask step in the case.

Hi all,Why ebay did not give the deadline asking to step in the case? You can see the below picture. Thanks

Buyer canceled shortly after purchase, can't refund, paypal balance

A buyer Purchased an item and canceled shortly after. The buyer paid $50.52 with tax. I no longer keep funds in paypal (as per most of the board recommendations) and have not sold much on ebay lately.I had $48.19 of the buyers money in paypal, but ha...

eBay Send International -- Thoughts?

I started using this new service to Canada because it was about a dollar cheaper than USPS... however it's been taking 20-30 days to be delivered. That is WAY too long in my opinion! Has anyone else been using it? How is it working for you? I'm also ...

Canada Post Services Dont Track The Orders

Hi all, Recently i faced some issues with buyers from Canada.Complaints and opened requests about their orders.As we shipped on time and items flew next day for Canada neither we neither customers couldnt find informations about tracking parcel after...

Yet another seller that refuses to either ship, cancell, or return my messages after five days.

I wonder if Ebay shouldn't have some enforceable rules about shipping time so sellers know they HAVE to get it out by a certain date. Right now I feel like I have to beg someone to send me the item I paid for that they put up for sale. I know people ...

Late or no shipping

I have order an item that said it was in the USA, and it would arrive in 4 days. After I paid the order update said 11 days days. Does eBay help when orders are delayed ?

order cancellation issue, buyer wants to cancel a cancellation

So a buyer purchase an item than asked an hour later to cancel. I initiated the cancellation, but didn't realize it can only take money from my paypal account, so I started a transfer from my bank to paypal which would take a few days. The buyer, hea...

Resolved! Actual Shipping to APO Address 6X Higher Than Buyer Paid

Hello Everyone & Thank You in Advance! Last night I sold a bassinet stand with Calculated FedEx Ground/Home shipping to a buyer with an APO address. They paid for the item and the shipping, but when I try to purchase shipping the cost is 6 times high...

Can FedEx Home now be used as a service to select P.O. boxes?

Hello, I had a buyer purchase an item from me. His address is: NamePO Box xxxxxStanford, CA It's a few books and one video game so unfortunately I can't ship it by Media Mail (and follow the terms of that service). Because it's going cross country (I...

MEDIA MAIL Survey

Has anyone had any Media Mail delivered or scanned in May? I'm waiting on a package with no scan since April 26th. I understand about the shipping slowdown from Covid but I'm still getting unsolicited JUNK mail and hope higher services would be atten...

Trying to issue refund and receiving error message - PLEASE HELP

I am in the process of trying to issue a refund for an item that a buyer returned. I was able to send the buyer a shipping label and the return arrived a few days ago, but I keep encountering an error message every time I attempt to issue the actual ...