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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Buyer’s package was “delivered” on 4/1, but it was “Unclaimed," & I received it back on 5/16

My buyer appears to be new as of March. I sold her an item on March 24th, and she paid about $15.00 for USPS Priority Mail. On March 27th, the package was out for delivery in her zip code. However, on March 30th, it was still awaiting the delivery sc...

Is anyone having bulk shipping label error again?

I am having the bulk shipping label error again right now, seems similar to the one from another day last week. Anyone else having the same issue?

Updated return policy to 35 business days without telling sellers...

I just got off the phone with an ebay customer service rep that told me ebay has updated the return policy for buyers to 35 business days. I had a return that was supposed to automatically close on 5/19. Today, 5/20 I checked the status of the return...

How long do I Have to Reprint a Shipping Label?

Read somewhere that is was 24 hours. is that correct?

Address changed in ebay without me knowing

My Address was changed in without my knowledge and my items were delivered to wrong address. I had just ordered a $7 item a week prior and it came to the right address but when i ordered a high priced item it went to wrong address. I think i was hack...

Looking for a better discount on ups than paypals, is there one?

I've been having A LOT of problems with my local fedex and I've had it with upset customers complaining to me. They keep scanning my packages as delivered when the driver loads them up on the truck. At least 7 now in 3 months, somewhere around 5% of ...

Resolved! Seller refuses to respond and upload correct return label

I have yet to see someone with the exact issue as me so I am hoping to figure out what my next steps should be to escalate this issue to eBay. I am in the US and purchased something from someone else in the US. the item didn’t work and I first emaile...

Ordering a part located in the us only to find out its coming from China.

Where do I start? I ordered a 3D printer from an eBay seller located in Illinois, I live in Wisconsin so I thought "that's nice and close to me and shipping is usually 2 or 3 days." I had found the printer I wanted for less money but I wanted to get ...

Excluded shipping locations - regions

Hi,I have excluded several regions from being able to ship to - for me, and probably many it is understandable why those countries get excluded from ship to. Check out this screen shot, you will see that there is quite a few countries that have not b...

Nothings changed

For some reason if you want to lose a package this is the place to come too. JERSEY CITY NJ NETWORK DISTRIBUTION CENTER Had at least 5 packages disappear here since April 20,2020. It always shows off to next ?

Paypal won't let me add money to rectify a negative paypal balance so I can issue a refund

Buyer wants a refund of $250. I only had $100 in my paypal account, so now I have a negative paypal balance, and paypal (for reasons I can't figure out) won't let me add money to my paypal account to rectify this. Neither ebay nor paypal is taking cu...

Resolved! Shipping A Single Leather Watch Band

Hello, Is it possible to ship a leather watch band (securely taped) in a "flat" envelope? I understand letter mail has to be processed on a conveyor mechanism that moves it through a section with a maximum 1/4" clearance, but need to know if the risk...

Issuing a refund without a return

Hi all... I would like to refund a buyer but don't want the item back. I have searched high and low and am not sure how to do this... is it possible? It's just not worth my paying to get the defective item back. Thanks!

Weird address from a buyer, the buyer said his account might get hacked

Today a buyer asked me to not require the signature for shipping. I told him I offer the free shipping to the buyer. I use USPS Priority mail with insurance covered which won't require the signature. Then the buyer purchased my item, but with a very ...

Return Label/Return as a BUYER - Item not as described/Not Working PROBLEM WITH SELLER

Hey there Ebay Members, i am not new in Ebay but for the first time i bought something that really does not work and need to return it as soon as possible.First i spoke with seller to return for refund due to non working item and he agreed, ebay mess...