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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! HELP! Ebay item return shows tracking as delivered, but I haven't received item

Hello, I am fairly new to selling I recently had an item returned as 'did not fit'. I was fine with that. They buyer shipped the item, I tracked it and it shows delivered, however, I did not receive the item, I was home when the postal carrier brough...

Coronavirus vs returns

I was just thinking... with major colleges cancelling in-person classes, professional sports games postponed, major music festivals and concerts cancelled or postponed... at what point do you think a clothing seller should change their policy on retu...

Resolved! Boxing two sales in one package

Can I do this and avoid charging buyer for second postage?

Resolved! Buyer claims I sent them a fake, item in their "proof" video is different model/serial number

Pertinent details:Recently sold a new pair of Apple airpods. New in box and factory sealed, I received them as a gift. The morning after receiving the item the buyer opened a return request and attached a video of their "evidence" that the item was a...

Hello everybody. An interesting case with a refund. Has anyone come across this???

Hello Tell me please! The customer received an empty box. The goods were lost somewhere along the way. I asked to return the parcel back for investigation. The buyer has created a return request. I attached a label to return the package there. Ebay w...

IS ANYONE EXPERIENCING HALTED MEDIA MAIL?

As an Ebay seller I shipped a small package (4 LP's) from Oshkosh, WI to Oxford, MI on 4/14/2020 but there is no updated tracking # (9449008205497448453937) info since 4/18/2020. Also, as an Ebay buyer, a small package purchase was shipped to my via ...

Paid near $300 and Seller never shipped it, Now my Bad review is gone?

I bought a Ladder that was selling for $35/40 most everywhere, Good deal I thought. It's abought a 4 to 7-day ship once handed over to shipper or FedEx in this case.5 weeks later I contacted Fed-Ex and talked to my sister-in-law that works there for ...

Russian Medicine Export Difficulty

I've ordered three medicines from Russia during the last month. It seems like they've all gotten stuck somewhere between customs and the airport. Literally no movement for over a month in one case. No answers from seller. All he states is " made it t...

Resolved! I have a question about refund policy

Hello I am new to eBay I hope someone can help me out. I won a Apple I pad the seller sent item when it arrived the item was in good condition I turned on the tablet and it is locked and nowhere in the description was it marked a Locke I pad it said ...

Item returning to sender due to covid19. How to cancel?

I am seller. I shipped an item from Japan to US a few days before Japan Post (local carrier) announced suspension and delay (~4 months) of shipment to US due to covid.Buyer wants to cancel this item and I agree, so I asked the carrier to just return ...

Resolved! Ship From Address Now Reflected as Return Address- Glitch/Going Crazy?

So, I typically drop off at a PO that is closer and has a different zip than my actual return address. I have the PO address saved as the "Ship From" and then I check the box to indicate that my "Return To" is different. My "Return To" is my home. La...

Customer say they did not receive package

Can someone help me. I have a customer that is complaining that she did not receive her package. I shipped via FedEx and received a receipt when I handed it over to them for shipping. The tracking states that the package was deliver and states who si...

Even through the pandemic, people are working from home; is anybody at home?

I have a folder on my computer for all documents created in my correspondence with ebay, and the seller during a certain transaction. Ebay closed the "case" because it claims I did not respond. But, I did. It has become clear that the tracking number...

How to cancel a Pending Refund

A buyer recently bought from me and he said that he didint want to return before i sent a refund ocne i did he said wait for it to pend it was pending still it says for me to accept but then right after tho that buyer thought that he already got it a...

Closing a return?

Hi there!We had a buyer open a return request on March 26th. He had until April 24th to ship the item back to us and he has still not shipped it out. How do we close this return? We usually call seller support and we are unable to do that at this tim...