Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Should I file "item not received" or wait a little longer?

I ordered a game from France to Slovakia and I was provided a tracking number. The package should have been delivered on June 15th at the latest. However, the package has not moved since June 5th and I even contacted my local post service. They said ...

The buyer has not returned the product and eBay requests a refund

HelloI have a buyer who opened a return case and i sent him a shipping labelBuyer ship the product and put the tracking numberBut the product is still in his country and when I track the tracking number I get this result :Stanford Le Hope, United Kin...

Ship by dates wrong!

Recently I've noticed that eBay is changing the 'ship by' dates from my usual 3 days to same day on some items. For example today (the 25th) I logged in to print labels and ship items, and 2 of the 9 orders are marked 'shipping overdue - ship by June...

Damaged items using Speedpak delivery

Last year in December my mom bought me a Hogan Wings 1\400 747-8I model from an eBay seller. When I got the item it arrived damaged with a broken landing gear. On top of that this was supposed to be my birthday present. I contacted the seller and he ...

Republic of China

I recently sold a product to an eBayer in Taiwan. When I printed the label to the address located in Yilan, Taiwan, the shipping label printed out “Province of China.” This is an error as as Yilan is a city and county of Republic of China (Taiwan). T...

DHL item "available for delivery"

My item (buyer here) has been stuck at "available" up in Portland (not local) for several days now. I'm unfamiliar with DHL, is there any way I can check into bumping that up a bit? It's not a vital item, I'd just like to understand a bit better what...

Spring Seller Update says that we must use integrated shipping - First class mail is not included?

Does this mean that on selling smaller lower priced items, let's say about $2-3 that only weigh 1 ounce, I will be forced to use First Class Package Mail which costs almost $4.00 rather than First Class which is less than $1.00This will certainly red...

Return w/o PayPal?

Can’t get a refund without using PayPal??? I requested a refund on an item I bought and it was approved and it says I need to take action and get my label to ship it but whenever I click continue it just takes me to PayPal and I don’t have a working ...

What is eBay's policy on refunding shipping for a cancelled order?

What is eBay's policy on refunding shipping for a cancelled order?Do I refund the shipping paid by the buyer, when after getting the item, they cancel an order, due to 'changing their mind'?(it was the correct item, and not damaged)Just to make it cl...

does ebay money back guarantee work with mattress defects in vacuum-packed in box?

I am looking to buy a memory foam mattress - the ones that are vacuum sealed in plastic/box, then expand after opening. I was wondering how ebay's money back guarantee would work with these. Example --you see no defects or problems with the mattress ...

Accidentally Accepted Return and got cheated by buyer

Hello, First off I just wanna propose a big brain idea that I hope ebay can implement. Its called an "Are you sure you want to accept this return" prompt when you press accept return, Instead of immediately issuing the buyer a full refund with no rec...

Is the USPS Priority Regional Box A the same as the USPS Priority Medium Flat Rate Box?

From the USPS website, it looks like the Regional Box A is the same size as the USPS Priority medium flat rate box: https://faq.usps.com/s/article/Regional-Rate-Boxes Can anyone please confirm?

Looking for Thoughts About "No Returns" Policy on Computer Processor

Hello everyone, I recently sold a computer processor labeled as "Condition is For parts or not working" as it had bent pins. I included photos that clearly show the bent pins and that all other pins were still intact. I mentioned that the processor w...

Seller cancelled a won bid in bad faith

I had won a bid on an item, after a few days of not shipping or responding to messages the seller cancelled the order and issued a refund under "I'm out of stock or the item is damaged" considering the "stock" was 1 and the item is fairly difficult t...

Did Fedex rates go up?

Not seeing the lower rates we had before or is my package just unusually large? Fedex shipping is coming out much higher than with Parcel Post and that usually isn't the case.