Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

purchased shipcover insurance, package lost, but usps never scanned the package

I want to ask a quick question, if I shipped an item with shipcover insurance, I called USPS pickup, then the package never got scanned, and lost, could I still able to claim shipcover insurance? Thanks.

Any seller protection when a buyer returns an item

I sold a brand new, name brand item on eBay. My listing says non-returnable. The buyer received the item, used it and told me it was defective. I had no choice but to accept return. Return arrived without its original packaging and it works just fine...

WHY are my packages being sent to wrong address?

WHY are my packages being sent to wrong address after years at this address?BUYER: I have been buying many items this year, last year and before. WHY are my packages being sent to wrong address after years at this address? I had an item today marked ...

Returns/Refund, sellers time limit to issue return label

I recent purchased an item listed as new but when I received the item it was not. It was used and damaged. I started a return and the seller issued a sale price refund. I escalated it with eBay (to receive a full refund) . They found in my favor and ...

URGENT! Wrong shipping label addresses but correct on paper!

Hi, so I just shipped out a few orders by printing out labels from Ebay. However, when I went back to look at the ebay system, the "ship from" address is incorrect. On the other hand, when I actually printed out the labels the "ship from" or return a...

missing package

On June 16th I purchased a ukulele from a seller in the UK, I am in Michigan. It was promptly shipped and the estimated delivery date was July 6th which has come and gone. My uke has been sitting in Chicago since June 30th and hasn't moved. I did res...

Item has been removed from Ebay but before it was removed it says it had shipped.

I recently bought a Dslr of of ebay, then a day later I get a email saying the account was compromised and that my transaction was closed, I filed for a refund already. The catch is that ebay told me that my order had shipped. Is my order still comin...

Setting up Dymo 450 and Unable to find "printer and label receipt preferences" anywhere

If anyone could please help, i've browsed numerous threads from the discussion board and youtube videos and I'm frustrated and feel like I'm missing something very simple. I just purchased a used Dymo 450 Turbo to help with the shipping process for m...

Returns

Why is Any Seller required to supply a return policy ? For show, a waste of time. Buyers are able to say what every they want. False, made up whatever. Reporting false statements by buyers is indeed useless. Ebay has no trouble putting this on line.....

How do I see what shipping label was paid for, for which item? I have two operations on one ebay

Hey folks, I run two "operations" out of my ebay and need to separate data for taxes. However the USPS shipping labels records in paypal or email show no reference at all to which sale/item the label was purchased for. So I have no way to separate/ad...

unjustified complaint from customer; should we refund?

We sold a record including this in the description: "Overall pretty worn and one record has a couple chips taken out of it along the non-musical part of the edge of the disc. Both sides of all records played fine once without issue on a record player...

Item failed to be sent to buyer and Dispute has not been opened

I am having a weird problem this time, I have had a customer order an item from me totaling $26. Item was shipped the next day and have then had no problems. A few days later I check on my mailbox and see that I have had the item returned to me from ...

USPS Awaiting Item

Hi guys, I ordered something from Ebay on Wednesday and the seller shipped the item on the same day, couple of hours later I got the tracking information and it said USPS awaiting item, I figured the tracking would update after a day or so.I checked ...

Can't get a refund for an item i didn't receive.

Hi all, hope you're doing well I've ordered an item on ebay in late February this year. After the first month had passed i've tried contacting the seller but didn't get any answer. Then i reported the item but after some time ebay had closed my reque...