Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Car Head Lamp came broken during transit

hi i have just recieved a parcel from the seller and i bought 2 head lamps for my car. the item recieved had one of the head lamps arrived broken. I am not going to fit these headlamps in my car because when i purchased the headlamps on ebay i made s...

GSP surprise!

Hello, I'm a farily new seller and just learned an expensive lesson related to the GSP program. An item sold yesterday for $36 with free shipping. When I went to print a shipping label the cost was $18! The buyer is in Canada and only then did I real...

What do I do now??

I purchased a Coach Handbag which came a few days ago. Immediately upon opening the package, I smelled cigarette smoke. Didn't even take the bag out of the box, which I set outside in the sun. I contacted the seller & she refused to answer so I took ...

Item no longer in purchase history

i Purchased an item, it never arrived. I was communicating with seller for over a week. Then mysteriously the item is no longer appearing in my purchase history. How do I get this resolved. I have searched the site and no way to communicate with EBay...

Return SHipping label provided by EBAY

Ebay provides a return shipping label. Only the 2nd page prints which is the packing slip. When trying to save and print or print thry paint the label it extremely small and distorts> How do I print the 1st page/shipping label??

How can I print more than the 5 shipping label limit?

Hi there. I just had a customer purchase 10 of the same items from me. The problem is I was only able to purchase 5 labels through ebay then it said I had reached the max lablel limit. I realize I could go use my shipstation account or stamps.com to ...

Que paqueteria usa eBay en mexico para la entrega de paquetes

Que paqueteria usa eBay en mexico para la entrega de paquetes, ya que pedí un articulo y solo aparece con en numero de rastreo que ya llego a mexico pero no indica por que paqueteria se entregara o para rastrerlo en mexico

Resolved! Do not know what to do: Shipping Address Issue

I sold an item on 4/25/20 (Saturday). Shipped 4/27/20 (Monday). I received a message from her on 5/1/20 saying I sent item to wrong address. I informed her I sent it to the address listed on eBay (P.O.Box). She said the P.O. Box is no longer valid. S...

Received a refund for only one item in my order

Hi there. I ordered 2 items from a seller in the same order, both are small enough to be shipped in a single package, I waited until the estimated delivery time had passed and I didn't receive my items so I contacted the seller (pressed "Contact sell...

SpeedPAK once item enters US

A problem from the past. Ebay tracking site indicates package delivered to recipient. I was outside the day the item supposedly arrived. I saw the postman and he did not deliver any parcel. Once USPS receives the item, they place a USPS tracking labe...

I returned an item. Do I still have to pay Customs Duty?

I purchased a $1,000 item from an international seller. I returned the item and a month later I received a Customs Duty charge of $200 from Fedex. Do I still have to pay this? This is not a complaint, I just want to be clear on how this works because...

Resolved! Purchasing insurance via Ebay

Hello, Couldn't post this where I wanted to in Selling, but as long as I get an answer I'm happy So I had a question about insurance when purchased via ebay. Once I sell an item and decide to add insurance to cover my end in case the package goes mis...

Resolved! Japan post ??

So I ordered an item off eBay from a seller who has positive feedback. And my item was shipped through japan post to the USA. It was supposed to be here 5 days ago but the item is still just a tracking number. I’m not sure if it’s in Japan or the us ...

Blank Return Label

Im trying to print my return shipping label and it prints blank. I printed a return for another seller no problem. I have tried on 3 different computers, printers and get the same results. one sellers return prints the other sellers does not. both se...

Think im getting scammed on a return

I sold a jetski motor bottom end, I hand delivered the item to the buyer. The buyer looked it over and was satisfied. A week later I get a request for a return. Seller states theres 'brass shavings' in the lower end. I requested pictures and he sent ...