Shipping

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Return Request for No returns Listing

This is a strange problem, I am unsure what to do. A buyer purchased an item that was very clearly described and photographed with "no Returns" listing. He messaged me wanting to return the item for being "gold tone"-clearly described and "tapered" c...

buyer chose "return" but insurance will cover damages

I hope I've posted in the correct board. I recently sold a framed print. I always pack well but this arrived with the frame broken. Instead of contacting me first, the buyer clicked the "return this item" option, then contacted me. I sent Priority so...

Seller requesting higher shipping fee after purchase?

Yesterday, I made an offer on an item, which the seller accepted. She sent me a message through eBay that I should please watch for an "email" regarding exact shipping. I paid the eBay invoice after an hour or so, assuming all was good because I didn...

Fake Airpods

I bought a pair of AirPods on eBay to replace the ones my dog ruined. When I got them it turned out they were fake, so I returned them. But when I returned them I accidentally returned one of my real ones. So now I’m stuck with a fake right AirPod th...

Resolved! Potential buyer wants to re-ship my item to someone else

Hello, I received a very odd offer today. An item I have for sale is listed as "Buy It Now" for $75.00, with an "Or Best Offer" option. A potential buyer made an offer of exactly $75.00 with a message attached (I've removed specific information which...

messed up return keeps getting worse

i started a return through paypal. i know this was a mistake and i should have done it though ebay. they seller keeps messaging me through ebay, which i cannot message back because of the open cause in paypal. i cannot even message him in paypal anym...

Resolved! Does eBay actually investigate claims?

I ordered an item and when the status showed "delivered and signed" without showing up at my house, I contacted UPS. UPS informed me that my address was not the shipping address. They wouldn't tell me the address because I guess they don't want me to...

Resolved! Are open cases taking longer due to the virus?

I opened a case on April 8 - it is still open today (the 16th). It is because of the virus changes? Here's what happened. Ordered an item. Seller drop-shipped from Amazon. We didn't use the item for a couple weeks, so when we finally did, we found it...

Guaranteed delivery is a joke

I ordered a set of tires because it had a guaranteed delivery date that worked with my schedule, I ordered a set of tires late on Wednesday night and planned my schedule and the car and the mechanic to work on them. On Friday night I checked and the ...

USPS Losing a LOT of packages lately

Ever since about a year ago they have started to lose about 1-2 packages a month of my outgoing mail.Doesn't seem to matter what I do, worse is it has started to count against my metrics (this I find particularly troublesome as I really have no contr...

Item went to wrong place?

I sent out a package to tx a week ago and according to the tracking it went to il. Is there a way yo track this back? I had sent out 2 other packages with that one and they got to their destinations correctly (i had orginally thought i mixed up 2 of ...

Resolved! Item Not Received In Combined Shipping

I purchased 3 Items over a couple of days. To save on shipping I used their combined shipping option. I received the envelope with a box containing 2 of the 3 items in it. I let the seller know right away one of the items was not in the box. There ha...

Resolved! Shipping knitting needles

Does anyone mail knitting needles? I'm wondering if cardboard and bubble wrap are enough protection to prevent longer ones from being bent in transit.

False Item Location and Seller

My item was apparently being shipped from the US, but after not receiving it and contacting the seller, I am convinced that they are not from the US. Firstly, the Seller indicates that the item is shipped from the US, but the the seller info shows th...

Slow First Class Package transit from MA to NJ

I recently had a sale from a buyer in New Jersey. That was last Friday (April 10th). I dropped the package in my local blue collection box that day. The tracking number did not show up online until this (Wednesday) morning... stating it arrived at th...