Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Freight forwarding

I had a buyer who provided a Delaware address for a purchase made. However, I'm thinking I have been scammed. She's in China. She opened a case saying non-receipt. Although Ebay was provided with the documentation stating otherwised refunded. I asked...

Resolved! First time trying to use pre paid eBay label. Is this right?

Hello, I am back to selling on eBay after a long hiatus. When I did sell I sold small items so always used small priority boxes or first class. Since my items are bigger now I’m trying to save some money on shipping and use an eBay label. I just want...

Ebay Standard Envelope

I find this under the requirements for Ebay Standard Envelope. Envelope is NOT enclosed or made of any plastic material. Does this mean I cannot use a small bubble envelope. This is my first attemp to maila coin.

Resolved! My shipment to the buyer is undeliverable & stuck with USPS

The original Virginia address had a forwarding request, but had expired. USPS tracking notes said it would be returned to sender, but that didn't happen. The customer said via a message he still wants it, but it needs to go to Colorado. I told him he...

EBAY selling shipping labels for FEDEX SMARTPOST now FEDEX GROUND ECONOMY and service NOT PROVIDEDD

EBAY list a FEDEX GROUND ECONOMY formerly FEDEX SMARTPOST on shipping options. Fedex delivers the SMARTPOST packages, NOT to the post office like they are supposed to , but directly to the customer and then bills for FEDEX HOME DELIVERY Totally diffe...

shipping cost adjustments

Hello, All. I am sure many have posted about this, but I have been unable to find previous posts about this. A few months ago, I started getting shipping cost adjustments. About 8 or so by now. After the first few, I started really measuring and weig...

Experience with PiggyShip?

I sell items on eBay from time to time and became aware recently of PiggyShip. It's a shipping company in El Monte, CA and their largest accounts seem to be the big Chinese vendors (Temu, AliExpress, etc.). I have received maybe a dozen packages with...

Please stop prompting us sellers with the 'Shipcover' insurance option

Dear eBay, Please stop prompting us with the 'Shipcover' insurance option for EVERY SINGLE LABEL we print, especially when you make the "skip" button the white one and the "Add Extra Protection" in blue, as the previous and following windows are blue...

Resolved! eBay offers the buyer invalid shipping options, and options I didn't choose

I've had this happen to me a few times, figured I'd post here to see if anyone else had run into it. Sometimes when I make a sale, the buyer apparently is presented with shipping options I didn't choose, and some of them are invalid, like USPS Media ...

Buyer gave me wrong address and now politely wants to pay for second shipping label

Hello. I have a very polite buyer who has informed me they made an error with their shipping address for their package(they forgot a po box). They are asking me to charge them for a second shipping label now to put the package back in the mail. I don...

Filing a damage claim for item shipped through UPS, UPS will not allow me to file the claim online

shipped an item as a seller and it arrived damaged. Went through UPS.i have a UPS account and it shares the same email adress as my ebay accounti tried filling the claim as:me being the shipperas a guest the link that so many people have given in the...

Shipping label paid twice

I had a printer error printing a label after buying it, so I tried again after turning the printer off and on again. It turned out both transactions went thru and ended up paying twice, so now I need a credit from ebay. Can I call or contact ebay dir...

Resolved! Ship to section had two addresses unable to print label

Yesterday I had a new buyer purchase an item and in the ship to section are 2 different address to the same state. I think one is a home address probably for credit card and the other is place of work. But that is an assumption. Address line 1 has an...

my ebay shipping labels are choppy when printed - how to fix alignment?

Fed-EX Weight adjustment charges, How do I appeal ?

Hello, I just received a bogus adjustment this morning, costing me almost $40. Package was 5lbs and Fed-Ex adjusted it to 13lbs. How to I submit a claim ? This post will not allow me to upload pics. Thank you in advance.