Shipping

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Claim submitted and seller won't respond to messages

Quick story - I placed my order on Jan 31st, it was coming from Russia so I expected it would take a little longer than normal to get here (Hawaii), especially with the COVID19 ramping up. So Feb came, March, April and finally I said enough!!We are h...

Resolved! Same day Shipping - with Handling time 4 days!?

Hi, maybe someone know the problem:I selected handling time 4 days, but when product is on sale, ebay shows that I offer shipping the same day! What's wrong?

Returns

Does ebay staff even read the reasons for returns? No they do not, they have a bunch of non-caring losers working for them. Returns are just approved per ebay policy regardless of the reason! It's no wonder so many people are leaving, ebay, policy!!!...

"FedEx Express Saver One Rate" Not a Shipping Option? No Fedex Flat Rate. Why?

Ever since ebay "upgraded" the interface for the shipping label portal, FedEx Express Saver One Rate is not an available shipping option. It used to always work on the classic shipping portal. I read that you can modify the shipping label portal's we...

Delayed International Shipping Past Expected Delivery Date

I purchased an item from a seller in Poland in March, and because the coronavirus restrictions, the seller told me it could take 1-2 months for the package to arrive. However, eBay's estimated delivery date says it should have arrived by April 6, whi...

Buyer provided wrong address, but package has shipped!

I sold an item, and it shipped yesterday, but this morning the buyer messaged me and said he hadn't updated his ebay information, and forget to submit his Apt Number. I called FedEx Customer service to ask about adding the suite # and I was told by 3...

USPS Delivery Delay --Now buyer wants refund

My buyer purchased/paid for an item after 5pm on 4/21/2020. Priority tracking was initiated at 5:42 pm (with an expected delivery date by 5/1/2020. I promptly dropped item off at USPS and waited in long line for receipt (I never drop off an item and ...

ebay's putting free shipping on my listings!

I recently did a lot of listings, all charging shipping.Turns out ebay shows my listings as having free shipping.I had a buyer make a low-ball offer on an item which I accepted.I then sent an invoice & he was shocked to see $3 shipping was added.I ex...

Buyer damages item, wants to return for refund

Seller beware. You sell an item, arrives at buyer in expected condition, buyer damages/brakes item thru abuse and files a return. Sucks but does happen.If you offer returns, you (seller) are required to accept the return and the maximum deduction all...

Could postage stamps be send media mail?

Getting ready to send 2 lbs. of postage stamps accumulation. They are loose, not in albums or anything like that. Could I send them media mail?

Shipping to Australia

I guess this two part. I don't usually ship international but someone has made an offer on an item I have for sale.Is there any way to see how much through Ebay it would cost to ship to Australia??I know this is very general but does anyone know what...

Package stuck in US Customs

I've had a package stuck in US customs for over 8 days. USPS says this can often take up to 30. Curious if I should be concerned and whether I should contact the seller? Could this be related to COVID?

Buyer requests refund

I am not a newb but I don't sell hundreds of items on eBay. Here is my scenario, any help is appreciated.I sold a watch. The watch was described accurately and working just fine. The watch was packed well but took a bit longer to get to the buyer bec...

Resolved! Buyer requested to cancel already approved return with partial refund agreement

Stumped-Buyer wanted to return an item and opened a return item case. Then changed their mind AFTER an agreement of partial refund would be suitable. This was an automatically approved refund with the option of "print shipping label" on their end and...

Tracking customs UA number

I ship from canada to us via canada post. I often use USA small packet air, with delivery confirmation. Normally these are not supposed to be trackable, but when I put the UA customs number in, it does track through ebays system. The odd thing is the...