Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I accidently signed in as a guest and placed an order, which arrived in pieces. Seller wants me to s

I accidentally signed in as a guest and placed an order, which arrived in pieces totally destroyed. Seller wants me to start a claim against him. There are no items that come up in my purchase history and I cant come up with how to find the purchase ...

Seller said I returned used item?

Recently I bought two sets of belts for our two self propelled Hoover vacs. When they arrived, I installed them on both vacuums. Immediately both appliances made a strong howling sound, so I took them off and reinstalled the old belts. (Each vac uses...

I haven't received any item form a multi-item order but ebay only refunded me for one of them

I purchased a bunch of earrings from lucky-warm8899 four months ago, and i haven't received any of the items due to the COVID. I asked for refund but ebay only refunded me for one of the items

Resolved! Partial Return?

I recently purchased 18 skeins of yarn, but unfortunately when I got it 11 of them were (not seller's fault, pictures only show so much) different than I expected. 7 would work for my project. Because the seller had paid for the shipping I felt bad a...

Resolved! I need Help, Please Global Shipping Prohibited Items, thank you in advance

Good Morning To All, Hope this finds everyone with a cup of coffee or tea, and feeling healthy. I am quite sure there is a list for prohibited items, such a Perfumes, EDT, Parfums etc, for Global Shipping to Ky. I just made a sale for perfume, I am q...

Buyer says I can't ship to their address in Puerto Rico & wants to pay via paypal and not ebay

Hello! I have someone who won a bid who has a Puerto Rico address listed. I asked for money and they sent me this message: "When pressing for payment response is that unfortunately seller can not ship to my address. If you send me your email I can se...

USPS Phishing Scam - Beware

FYI. I received an email this morning with this subject line:USPS® Delivery Exception, Review Information!Looks like a legitimate USPS email, very similar to their Informed Delivery emails. Only tip off was the senders email address which showed - US...

ebay void shipping label

Folks - after generating a USPS priority label, how many days do I have to void it?Thanks

Does automatic return closure after 3 days (new rule) count as defect?

New return rules say that after 3 days of no communication a return will automatically be closed and buyer refunded - since this is automated and not "Ask us to step in" does this count as a seller defect?

Why are my listings suddenly "Fast and Free"

I purposefully mark 4 day handling time on almost all of my listings because I do not want them labeled Fast and Free as I ship Media Mail which can take up to 10 business days, but now all all of my listings are Fast and Free even with 4 day handlin...

Shipping label miss printing

When I print shipping labels, it only prints on one side of the adhesive label. I want it to print all the instructions, tracking and online record stuff. My paper is one side adhesive and the other non. It was printing this until my internet messed ...

Ebay asking for a code to show I’ve dispatched an item?

HiI recently sold an item as collection only and the buyer collected yesterday. I went to mark the item as dispatched and its asking me to scan a code from the buyers email? I cannot see this code at all and support is unavailable so can anyone assis...

Resolved! Does anyone know if you can use Priority Mail Box for USPS Parcel Ground?

Hi, I was wondering if anyone could tell me whether or not I can use the free priority mail box for shipping via USPS Ground. Would that add a penalty or will they turn me away at USPS when I try to ship using the free priority mail box. This is unde...

Did not received items and seller does not response

I have made purchase on 13th Apr-2020 due to covid-19 problem they let me wait until June 2020, but until now I have not received the items. I have contact seller many times they let us wait until June. Until now it's 2020, I still not received the i...

Cannot for the life of me solve this

Hi there, Anyone else find it literally impossible to contact ebay support? In short, I bought an item about 3-4 months ago (a dehumidifier). That product has now broken (under warrently) but the seller is 'pretending' to organise a courier, only for...