Shipping

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Global shipping non-delivery

I have had a jersey going through Global shipping to China held up since March 7. Last tracking update shows it sitting in Chicago with this note in red. Delivery Attempt - Shipment ExceptionAre any of you having this problem with shipments to China?...

A cancel transaction case: How should I proceed?

A week ago, I bought a Steam wallet code from a supposedly trusted seller (from whom I had also made a purchase in the past and had encountered no issues back then), only to find out that it was already used. Seller provided a screenshot of them aski...

How to Change the Shipping/Handling Time on All my Listings from 1 day to 3 Days?

Sorry, now that CS is not taking calls I can't figure out how to do this. Yes, I know I will no longer get the tiny fee discount for shipping within 24 hours but it causes too many problems. Thanks for any help.

Opa Locka sorting facility super slow

Hi,I live in south Florida and am finding in the last week all of my packages (mostly first class) are not getting any movement for days at a time. Anyone know what is going on there?

Is this seller lying about having shipped this item?

Bought on April 19th with estimated delivery date of April 24. This is the tracking: https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=122959512160&cntry_code=us&locale=en_US Opened a case today and seller replies, "Unfortunately, th...

Fraudulent Listings and eBay's NonChalant Response

I bought a personal protection equipment (face mask filter) that was listed as shipping from US, with delivery by April 24th, I was charged sales tax on the transaction. I paid a premium for an item shipping from US. After payment, and seller providi...

Extra long shipping time

Hi, I was forced to refund a buyer by eBay, the parcel went from rhodes (Greece) to Athens where it was stocked for more than a month due to the fact that nothing went out of the country. Had contact with the buyer and had also provided tracking numb...

Cancelled item - no refund - sent anyways

I cancelled an order within 1 hour on April 12th and got confirmation Cancellation ID #5180887986-Order # 18-04826-76367 and never got my funds credited. I wrote back on April 20th about the cancellation with no reply. They shipped it anyways which I...

Resolved! How to get my money back as a seller when a buyer abuse the return function? Loophole covid related

Dear Community, I come to you as I cannot have any answer from eBay. I am stuck in a situation where there seems to be no function within the platform to solve it. I have sold a watch for $700. The watch is about 50 years old, sold as is with a clear...

Accidently closed a return request, how can I get a refund?

Already sent the seller a message via paypal, what other steps can I take, the item doesn't work. It was my mistake, but I still deserve a refund because I didn't get a working product. Please help.

How to ship USPS First Class Flats (first class without tracking)

With Endicia, I am able to generate USPS First Class Flats label for items that weight under 1 oz (about $1 per label). I try to keep it under 5% of all my orders and use it for smallest and cheapest items. However, USPS sometimes (1 in 10) return th...

Does it matter if you underweight a package if the cost of the postage is the same

This has happened to me a few times where I accidentally under-weighted a package but the postage amount would be the same (on ebay anyways). For instance, I mistakenly printed a 14oz label where it should have been 16oz but the postage cost was $5.4...

How to give partial refund on a damaged return.

Hi. Buyer asked to return a camera a few weeks after receiving it. This item was sold as used. They stated that they "changed their mind". We received the item and it is not the original item we sent to them, though it was the same model. The item th...

made refund but ebay wants shipping

I have canceled and refunded the money for two customers, since United States banned shipping due to coronavirus from greece, and ebay has been asking me to ship the products for a long time, while I made a full refund. What should i do next?

Bought a Zebra label printer for my eBay shipping labels but the eBay format is too large.

Bought a Zebra label printer for my eBay shipping labels but the eBay format is too large.When printing a eBay label using the Zebra printer, the eBay address label with the customer details below, prints sideways with only the bar code showing up. W...