Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer filed incorrect type of return

Hello, I have a buyer who has become frustrated due to a shipping delay through Michigan due to COVID. The item has been bouncing around there since 5/1 (9400108205496268717067). The buyer submitted a return request for Item not as described instead ...

Don't Use Ebay International Delivery. Ebay offers contradicting/no support for shipping issues

I had posted earlier on needing help with an item that was stuck IN TRANSIT on tracking for almost two months from New York to the UK. Buyer filed an item not received claim (rightfully so at this point). Ebay contracted with DHL to provide the servi...

Return Status "NO ACCESS"

I'm still wrangling with my return to a seller after they failed to ship my order and just duplicated a tracking # so that it would have a "delivered" status. Item was shipped out and went out for delivery to the return address today but the delivery...

Refund on item not as described

If I return an item to the seller because it was not correctly described, do I get both the purchase price AND original postage refunded?

Is the eBay label system not working???!!?!?!?!?!

I have been trying to purchase/print labels for the last 30 minutes and everytime I try to buy a label it chugs for a few seconds then comes back and says, "Error creating label: Sorry, something went wrong and we could not work out the reason. Pleas...

Shipping without tracking

I've been selling trading cards for a while now and I've only been selling cards that are worth a lot where you would want tracking regardless, but for the cheaper cards where it's not worth the extra money how do you ship without the tracking. When ...

virus corona and delivery

How does corona virus affect delivery?Please share your story for everyone to know!!!

unable to refund buyer

I sold a clock for $229 and received it back from the buyer today. Attempts to refund his money on ebay failed, getting a "There was a problem issuing this refund." message. Why can't ebay say just what the problem is? I saw other recommendations to ...

When do cancel a claim on a seller? Do I do it after they refund me or before?

So I’ve had nothing but issues with this seller. I pray no one buys from them ever again. It took a month for the item to arrive and they didn’t even ship half of my order. They didn’t offer a refund until eBay opened a case against them. Mind you, I...

Resolved! been 5 days since last shipping update

you only have 30 days since the last shipping update to get a refund that is correct right? how many days since a non update do i have to wait for me to be able to get a refund ?

Returns

A buyer that I sold a expensive radio transmitter now wants to return it 10 days after receiving it. When I shipped it to him in was in excellent working condition. When it was delivered, He said that the UPS delivery guy “dropped the box so hard eve...

International Label Bug: Ship From address appears as Return Address

When I create labels, I use the Ship From address as my local post office and return address as my personal address.When shipping international standard labels (or international customs labels) my return address appears as the post office address. Th...

RETURN TIME 30 day bleep

OK, there is NO REASON for buyer to have 30 days to ship a return back to the seller!!!! We sellers are still held to our ship times or we get nailed to the wall (thanks ebay),also it is wasted time that the product is not back up for sale! Its reall...

Got scammed and ebay will not issue refund

I never received the item, although the UPS tracking number showed it had been delivered. It was actually delivered to a local Walmart, and I found this out when I tried to open a claim with UPS and found that the phone number listed as the recipient...

EBay is asking for $1000 additional cost for shipping after buyer has paid se

Ebay is asking buyer for $1000 in ebay cards for additional shipping cost after seller has been paid.. why? Don't think that is appropriate to be required to get what buyer has already paid for item