Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer opened claim while package still en route and now says he gave the wrong address.

On 6/30 I had someone buy and item. It was purchased through the global shipping program . I shipped it the same day. On 7/5/2020 he opened a case against me stating that "The item wasn't sent to my address it was sent to a different address." on 7/5...

Tracking my package

So anyone else have trouble tracking ebay orders even with number DHL and Post Office cant locate? Frustrating ?

Buyer has to pay shipping on a wrong item sent by seller?

I have been away from the forums. So, my wife just got a phone cover from a seller, and it was the wrong size. To her surprise, when she tried to return it, it went automatically to the return, and she read the usual **bleep** about 60 days return an...

International Return Shipping Issue with Buyer.. NEED HELP PLEASE!

I sold an iPhone 11 Pro to Armenia. Buyer opened return request. The reason is defective. I accepted the return request. I don’t know how to get Armenia Return Shipping label. I told buyer that return the phone first then provide the receipt and trac...

Help with Return advice........I never need help lol.

So I need yalls advice. This is a new one after 20 years though it should be so simple. Return request $15 video game brand new sealed----Reason= Seems Unauthentic. Comments= Very difficult to play. I asked for some more detail and the buyer was dire...

Ebay: Increasing and Increasing Shipping Costs

I have been a buyer since your opening days. Long before you made 10% profits from all shipping costs. The last year (plus) Ebay's sellers shipping costs have (and continue to) NOTABLY rise. You should, like Amazon, have enormous negotiation powers w...

Resolved! Is eBay currently preventing sellers from shipping to Israel?

Hi everyone,Is anyone here aware of eBay currently preventing sellers from shipping to Israel, whether due to the coronavirus crisis or for any other reason?I live in Israel and I am interested in purchasing an item on eBay. I found two sellers who a...

Resolved! New seller can't refund please help.

Buyer pays me on ebay for auction, I ship, buyer doesn't like the condition but I agree to refund. As soon as I click accept refund the amount he originally paid on paypal kind of disappears to "pending". I receive item back, I hit refund, and as you...

purchased shipcover insurance, package lost, but usps never scanned the package

I want to ask a quick question, if I shipped an item with shipcover insurance, I called USPS pickup, then the package never got scanned, and lost, could I still able to claim shipcover insurance? Thanks.

Any seller protection when a buyer returns an item

I sold a brand new, name brand item on eBay. My listing says non-returnable. The buyer received the item, used it and told me it was defective. I had no choice but to accept return. Return arrived without its original packaging and it works just fine...

WHY are my packages being sent to wrong address?

WHY are my packages being sent to wrong address after years at this address?BUYER: I have been buying many items this year, last year and before. WHY are my packages being sent to wrong address after years at this address? I had an item today marked ...

Returns/Refund, sellers time limit to issue return label

I recent purchased an item listed as new but when I received the item it was not. It was used and damaged. I started a return and the seller issued a sale price refund. I escalated it with eBay (to receive a full refund) . They found in my favor and ...

URGENT! Wrong shipping label addresses but correct on paper!

Hi, so I just shipped out a few orders by printing out labels from Ebay. However, when I went back to look at the ebay system, the "ship from" address is incorrect. On the other hand, when I actually printed out the labels the "ship from" or return a...

missing package

On June 16th I purchased a ukulele from a seller in the UK, I am in Michigan. It was promptly shipped and the estimated delivery date was July 6th which has come and gone. My uke has been sitting in Chicago since June 30th and hasn't moved. I did res...

Item has been removed from Ebay but before it was removed it says it had shipped.

I recently bought a Dslr of of ebay, then a day later I get a email saying the account was compromised and that my transaction was closed, I filed for a refund already. The catch is that ebay told me that my order had shipped. Is my order still comin...