Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

bad seller

I bought an item that was listed as free shipping, when it came to my house usps said cod $26.40 I let them take it back to the post office until I could contact the seller. After numerous back and forth messages they finally sent that amount to my p...

Seller not reshipping item

So i ordered something a month and a half ago. The seller is new to ebay and i understood they probably didnt know what they were doing. They sent the item. It arrived at my post office. Unfortunately they marked it az delivered but never was. Called...

Rebilling for extra shipping

I have a customer whose item was mailed and returned to me because they gave me the wrong address. I am out the shipping costs. They still want the order and they have agreed to pay additional shipping but how do I bill it? I can't find anything on i...

USPS Postage shortage

I have been shipping for the past 18 years. We shipped a package that was 4" X 12" X 20" and weighed 4 pounds 3 ounces. So got the email where the postal service said it weighed 56 pounds and measured 20" X 20" X20". To top it off they just take the ...

Buyer opened claim while package still en route and now says he gave the wrong address.

On 6/30 I had someone buy and item. It was purchased through the global shipping program . I shipped it the same day. On 7/5/2020 he opened a case against me stating that "The item wasn't sent to my address it was sent to a different address." on 7/5...

Tracking my package

So anyone else have trouble tracking ebay orders even with number DHL and Post Office cant locate? Frustrating ?

Buyer has to pay shipping on a wrong item sent by seller?

I have been away from the forums. So, my wife just got a phone cover from a seller, and it was the wrong size. To her surprise, when she tried to return it, it went automatically to the return, and she read the usual **bleep** about 60 days return an...

International Return Shipping Issue with Buyer.. NEED HELP PLEASE!

I sold an iPhone 11 Pro to Armenia. Buyer opened return request. The reason is defective. I accepted the return request. I don’t know how to get Armenia Return Shipping label. I told buyer that return the phone first then provide the receipt and trac...

Help with Return advice........I never need help lol.

So I need yalls advice. This is a new one after 20 years though it should be so simple. Return request $15 video game brand new sealed----Reason= Seems Unauthentic. Comments= Very difficult to play. I asked for some more detail and the buyer was dire...

Ebay: Increasing and Increasing Shipping Costs

I have been a buyer since your opening days. Long before you made 10% profits from all shipping costs. The last year (plus) Ebay's sellers shipping costs have (and continue to) NOTABLY rise. You should, like Amazon, have enormous negotiation powers w...

Resolved! Is eBay currently preventing sellers from shipping to Israel?

Hi everyone,Is anyone here aware of eBay currently preventing sellers from shipping to Israel, whether due to the coronavirus crisis or for any other reason?I live in Israel and I am interested in purchasing an item on eBay. I found two sellers who a...

Resolved! New seller can't refund please help.

Buyer pays me on ebay for auction, I ship, buyer doesn't like the condition but I agree to refund. As soon as I click accept refund the amount he originally paid on paypal kind of disappears to "pending". I receive item back, I hit refund, and as you...

purchased shipcover insurance, package lost, but usps never scanned the package

I want to ask a quick question, if I shipped an item with shipcover insurance, I called USPS pickup, then the package never got scanned, and lost, could I still able to claim shipcover insurance? Thanks.

Any seller protection when a buyer returns an item

I sold a brand new, name brand item on eBay. My listing says non-returnable. The buyer received the item, used it and told me it was defective. I had no choice but to accept return. Return arrived without its original packaging and it works just fine...

WHY are my packages being sent to wrong address?

WHY are my packages being sent to wrong address after years at this address?BUYER: I have been buying many items this year, last year and before. WHY are my packages being sent to wrong address after years at this address? I had an item today marked ...