Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Shipping options, can buyer choose?

I am a seller and I can give buyers multiple options for shipping.For example, I can give a buyer from Germany the option to choose for untracked shipping which is €7.50 or tracked shipping which is €10.00.Is the buyer able to choose from these optio...

Seller not sending agreed refund

I bought an item that broke on first use. I contacted the seller who at first offered a discount and did not require the item to be returned. I declined, advising that the item was unsafe to use and if I got a full refund I would not leave negative f...

Okay, I really blew it

Doies anyone know what the best solution is for a dummy who has switched two orders and already has the ok from the parties to forward the items to each other?Can I create a label on my end or do they have to do it and I just reimburse them?

Shipping Partner?

Recently I have purchased from what appear to be US based sellers. Several has turn item over to a "shipping partner" and it takes them many days to get the small parcels into the hands of the USPS. What is a "shipping partner". Example:Apr 30, 2020 ...

some groups of fraud sellers repeatedly selling their product and ship nothing

Due to my observation these days, I find these sellers have something in common.1.They sell product for you and ask you to telex transfer the money,but not by paypal.So eBay won't protect buyers from these thieves.2.Or when you choose paypal for paym...

Resolved! Seller is "no longer a registered user"

Has anyone ever experienced this? I purchased a GPU from a seller. It arrived in an envelope, which I of course didn't have to open to realize it was a scam. I opened the envelope and inside was a Washington DC postcard. Took pictures of the postcard...

Business options

Hi I need to find out how to get out of the business options, as I need to sell my used clothes with separate prices for PP. I used to do it ok , but ive been away from selling for quite a few years. Please help. SCHNOBLUE

Is this USPS delays?

Have had a package sent from US not arrive with buyer, it was sent around 28th March with first class mail and still tracking says it departed international distrubution Center, is this due to delays? Or has USPS not sent the package, seller is conce...

Resolved! Item not received? Not my problem!

Sometimes I see sellers say in their description that they are not responsible if the item gets lost in transit or if it arrives damaged.Is this true?Thank you!

Seller shipped and delivered to Bakersfield, CA. While my address is New Castle, DE. Can't open case

Hello. I've won an auction for a good price. Paid in time, seller shipped next day. Shortly tracking says "delivered" but I didn't get anything. When checked tracking details, it shows that item had been delivered to Bakersfield, CA. But my address c...

Claim submitted and seller won't respond to messages

Quick story - I placed my order on Jan 31st, it was coming from Russia so I expected it would take a little longer than normal to get here (Hawaii), especially with the COVID19 ramping up. So Feb came, March, April and finally I said enough!!We are h...

Resolved! Same day Shipping - with Handling time 4 days!?

Hi, maybe someone know the problem:I selected handling time 4 days, but when product is on sale, ebay shows that I offer shipping the same day! What's wrong?

Returns

Does ebay staff even read the reasons for returns? No they do not, they have a bunch of non-caring losers working for them. Returns are just approved per ebay policy regardless of the reason! It's no wonder so many people are leaving, ebay, policy!!!...

"FedEx Express Saver One Rate" Not a Shipping Option? No Fedex Flat Rate. Why?

Ever since ebay "upgraded" the interface for the shipping label portal, FedEx Express Saver One Rate is not an available shipping option. It used to always work on the classic shipping portal. I read that you can modify the shipping label portal's we...

Delayed International Shipping Past Expected Delivery Date

I purchased an item from a seller in Poland in March, and because the coronavirus restrictions, the seller told me it could take 1-2 months for the package to arrive. However, eBay's estimated delivery date says it should have arrived by April 6, whi...