Shipping

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eBay's Return Policies Denigrate the Seller

I recently sold a pocket watch in working condition. I have sold many pocket watches and I have never sold one that wasn't running, unless it was a parts watch and then I clearly stated it wasn't. The Buyer obviously had no experience with winding or...

Ebay Global Shipping Return. Buyer requested I pay her!

Buyer wants to return a pair of gold earrings because the color does not match her set and stones are not synthetic rubies (the listing clearly states the stones are pink cubic zirconia) . Opened up Item Not as Described! I agreed to the return even ...

Resolved! How to cancel a return request as a seller

Hi,A customer decided to keep the item he bought after requesting a return (He sent a message). However, he didn't cancel his request and it's been more than 20 days since he asked for a return and the money is still on hold on paypal.A message was s...

Resolved! Global Shipping Program (GSP) & International Return Shipping

Unfortunately , I sold an item via GSP. The transaction involves over USD$700. The item was delivered in as described physical condition. However, the buyer claims the item is not working as expected. So, he is either seeking a replacement or return ...

Ebay International Shipping

Hi Guys- Anyone know how long it takes to show tracking for an Ebay International Shipping package? I dropped it off monday and tracking still has not updated. I saw that the address for the Ebay center is in my state. Is it common for this to take s...

Attempting To Refund Buyer, Getting Ebay Errors Message - "Its Not You, Its Us." Over and over.

I have attempted to refund the money going through the returns center on Ebay multiple times. I have tried both online through a browser and the app and am getting a similar error that there is an issue, "Its not you, its us, try again." I have to re...

"Technical hiccup" message lost my $240

I got my package and it was a box full of tape that was encased in a damaged package bag from usps. I didn't buy tape and the label and addresses were cut out of the original box that had my item and placed on this different box full of tape. My gues...

Shipping running late -- when to report as a problem, given the COVID-19 situation?

I bought an item on April 4, with an estimated delivery date of 4/13. Tracking has been stuck at "In Transit to Next Facility" since 4/15. The shipping service is USPS Retail Ground. Aside from one neutral review in the past month that said that an i...

I need to cancel a label and print another PLEASE HELP

I need to cancel a label and print another one from the same customer. I printed the label for eBay international deliveries but I want to send it directly to the clients. please someone can help me, my window does not have the void option. Please he...

Changing Seller Shipping Location Mid Auction

Thanks for any help or clarity in advance, I live between two nearby towns in the same state while I'm helping out some family. As a seller, I'm curious to know if it's possible to change the ship from address after the item has sold even though it s...

Fake UPS tracking number happened AGAGIN at eBay

The fake UPS tracking number happened at eBay AGAIN. Be sure to check with UPS if you did not receive your package.After I asked eBay to help for the package I didn’t receive, eBay closed my case since eBay informed me that the seller has provided th...

Resolved! Returns during the Covid-19 / Coronavirus outbreak?

Hi all I have just made the decision to "not accept returns" temporarily, during this difficult time in history.While I am responsible for my health and the safety of my outgoing products, I can't accept returns back into my home in good conscience. ...

Dispute flied against me.

I send an eBay item to buyer. The tracking number, which the buyer has, clearly shows the package is in transit. The buyer filed a dispute for a item not received. PayPal has frozen the money ($500.00) in my account. Why would ebay/paypal allow a buy...

EBAY ALLOWS FRAUDENT BUYER RETURNS!! - You have been warned

I sold an item in perfect condition. Buyer claimed it was falsely defective and I accepted the return on ebays threat/advice that they would refund the purchase if I did not accept the return. The item came back damaged and missing parts. I offered a...

Resolved! Updating shipping preferences

A buyer from New Zealand wants an item Revised my shipping preferences to include NZ How long before they are updated? I tried to revise the listing but NZ is not added and only my usual countries are there or will the change only apply to new listin...