Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Sending an item in item in its original packaging?

I was planning on selling a digital piano of mine but don't have any boxes that it would fit in and was planning on buying one. However, I found shipping labels on the original box itself and it seems the store which I bought it from also used the or...

User avatar by Adventurer
  • 8890 Views
  • 15 replies
  • 0 helpful

I didn't get a parcel due to global shipping program again

Hello, My parcel did not arrive to me (to Thailand).What's happen?The status show that I should get a parcel on 6 May 2020.orWill I get it on 21 May - 27 May 2020? This is a second time that I have a problem with a global shipping programAnd I can sa...

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FEDEX OVER CHARGE ON EVERY SINGLE ITEM , BY AS TWICE AS MUCH

just looked at my ebay invoice , i realized some was not right, shipping charges way too high. find out they double on almost every single item, we sell same items same weight same dimensions, notice on my invoice they double the weight but all diffe...

User avatar by Adventurer
  • 271 Views
  • 8 replies
  • 0 helpful

Flat rate boxes

Does eBay still partner with the USPS to send sellers flat rate boxes? At one time, I know they did, just not sure where to find it, if they do.

Ebay violates their own COVID-19 return policy for sellers??

We received a return - once the return was delivered, we received a message from Ebay that we have 5 business days to evaluate the return and issue the refund. This policy is from their COVID-19 extended return policy that sellers now have 5 business...

Lost tracking num from usps

Hello! So I lost the receipt with five tracking numbers on it about a week ago. I paid for it with my PayPal debit card. Is there any way that I can get this back? Will you hold my baby

Should I refund full amount or not????

Sold a adult collectable die cast car. Was still in factory box with all the Styrofoam and car sat down in it. Put that in another box and shipped. Buyer says arrived damage. Ebay has him return it back to me. Car is not broke. Front wheels were remo...

User avatar by Explorer
  • 183 Views
  • 2 replies
  • 1 helpful

Cannot Process Return

It has been month now and still cannot process a return unless there is a balance in my Pay Pal account. If I try and process a return and refund the customers payment without a Pay Pal balance to cover it, I get an error message to try again later. ...

OK friends, how would you handle this one?

I shipped an oversized package to a buyer at the given address. Shipping cost was approximately $19, buyer paid $16 of that because one of the two items she bought was free shipping. The next day after the package shipped, I get an email from the buy...

Padded poly mailers

I was going to post this in "shipping & returns" but this topic is more suitable for the "selling" board as sellers buy padded poly mailers. Padded poly mailers are not exclusive to shipping and have nothing to do with returns. Because i live in Hawa...

User avatar by Superstar
  • 295 Views
  • 6 replies
  • 1 helpful

GSP Return shipping

I stopped using GSP ages ago, but I just realized I don't know what happens when a buyer files a SNAD return when you used GSP. Does the package go directly from the buyer to the seller, or does it go thru the consolidation center again? Who's respon...

Resolved! Item Not received / Refunded / Eventually arrived

Hi All,I need some advice.I sent an item (computer memory) to a customer on 12th March.On 14th April, they filed a not received case.I refunded the full amount on 15th April. Last night (6th May), I received a lovely message from them saying that the...

User avatar by Adventurer
  • 416 Views
  • 6 replies
  • 0 helpful

Seller is threatening me

I sent them the factory amplifier they sent me back in same packaging they sent it to me in . Plus I got a return label printed from pdf file Ebay supplied . Took it to post office next day and gave it to post office worker . Got a Receipt with track...

Cannot Combine Shipping

Just spent 90 minutes on the phone with eBay, and this problem still continues, since at least 2015. I Just listed a small item, quantity of 100, and it does not combine shipping as I have set in my shipping preferences. I am in Minnesota, and a cust...

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