Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Received wrong address after shipping; possible to re-ship and have buyer pay shipping again?

So about a week ago, I sold an item via auction to someone. They provided me an address. I shipped the package and upon reaching the destination city, it was shipped back to me due to "no such number" existing. I got the package back and let the buye...

Buyer Return, Different than what was sent

I've never had to deal with a return like this on ebay. It's in ebay motors, so not sure if things are different there. Customer wants to return a side panel. States it's broken, sends a pic of the broken piece. Looks like fiberglass. What we sent wa...

Japan not shipping to US with stated method

I purchased a vintage obi from a seller in Japan; shipping was stated at $7. The seller noted that Japan Post airmail (this is a small item, about the size of a t-shirt) was not running at that time to the US, and they could ship it surface mail untr...

He who greases his Wheels, helps his Oxen

https://www.pressherald.com/2020/07/21/first-class-and-priority-mail-delayed-in-favor-of-amazon-parcels-according-to-portland-letter-carriers/ INTERESTING READ.

Why is my package hopping to different facilities??

I ordered a book on June 22nd, and it shipped from Saint Paul, MN the next day. It was expected to be to me (in the Detroit, MI area) by the 29th, but a week after it shipped it ended up in the infamous 84198 zip code which turned out to be a USPS fa...

Short Refunds - How eBay and sellers defraud buyers

Had yet another item not as described that I had to return. eBay's buyer protection plan guarantees a full refund, but that rarely ever happens. Buyers are regularly shorted on refunds. And the information to determine this is buried so far within eB...

FYI there are many many countries where USPS will not do international mail

Some have no service at all. Some have no transportation available. SELLERS BEWARE!! https://about.usps.com/newsroom/service-alerts/international/welcome.htm (it's a LONG list, so go over it carefully)

Can't communicate with the seller, who openly claims to be a scammer.

Yesterday I've won an auction, it was my first win on eBay so I was excited. I've checked the seller profile for anything fishy, he had 5 positive opinions from big shops, so yea I thought it was a genuine person. It was his first sale, an expensive ...

Rev Assurance Charge - Why and for what?

I just received a random charge via eBay from Rev Assurance for shipping. There is no explanation and I've never had this happen before. I ship everything through eBay. I cannot find any viable answers about this charge anywhere. Does anyone have any...

Volume Pricing on Multiple Listings

Is there a way to do volume pricing on multiple listings? I know how to do it on a listing with multiple quantities, but what about multiple listings with a quantity of one without manually giving a discount. This way buyers can see it when they look...

Filing an insurance claim using Fedex Shipping through Ebay - the best way to spend several hours

I sold an item $100+ and used Fedex Shipping through ebay.The item arrived broken.The buyer was gracious to take pics of the item and shipping boxes/packing.I spoke to ebay support that stated that I needed to open a claim with Fedex.This was complet...

Collection

Does anyone know how I can change an item I sold to collected without the buyer having a QR code?

Shipping on a listing with multiple quantities

I am selling items that have a quantity of 8. When someone purchases them, the shipping only charges them to send out all 8 in only one box. I can't fit all 8 of the item into one box! I need eBay to charge the amount of shipping for the quantity of ...

Seller and Buyer agree to cancel transaction

Both seller and buyer mutually agreed to cancel the transaction (no hard feelings, at all). This is the first time I've been in this situation so I'm a little lost. I'm caught in a circle as the order has been cancelled by the seller but says it need...

“You have committed to buying” when already bought

I recently bought a wireless mouse and paid for it, got an email receipt and a confirmation that it was shipped, but on the app it says I’ve only committed to paying and won’t allow me to track my package. Does anyone have a fix for this or a reason ...