Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Started return process but I can't change status to "item shipped"

Bought an item the other day. Arrived defective. Started a return. Seller was cool with it. eBay generated the return label, which I downloaded and printed. Boxed up the item, put the receipt portion of the return label inside, stuck the label on and...

Seller won't issue refund and the return has automatically closed.

I received it on June 10. The item was shipped out for 1 day after I received it for return on June 11. I waited the long delivery period due to Covid-19 shipping delays, and it finally delivered back to the seller on July 7. I wanted to confirm the ...

USPS First Class Mail International Parcel vs. First-Class Package International ----- same thing??

I recently started offering international shipping and was updating some of my items I had limited to the US only. I noticed that the option called First-Class Package International doesn't line up with anything on USPS's website. The closest I see i...

Customs for for international shipping

Hello, if I need to ship internationally and I'm not using eBays international shipping service, will I need to fill out a customs form? If so, is there a website I can go to to do it online? Thanks, Andy

Order Never Arrived And Ebay Shutdown Refund Request And I Can't Even Appeal - What Can I do?

I ordered two items from two different sellers. I've ordered a few thousand dollars worth of stuff on eBay over time, everything has always arrived and the sellers have been very understanding when there's an issue. This wasn't an expensive item, it ...

Buyer expected refund - no return

Buyer purchased item that the first word in the title is "EMPTY". The description states it is empty. It was sold as a collectible. The buyer purchased it, received it and requested a return stating they have no need for an empty bottle. Of course, I...

Item Not Described Claim - color differences.

We take very clear detailed photographs under ideal lighting using professional equipment and color rendering for furniture parts. With that said, what is seen in our images can be seen differently in different lighting. We have a disclaimer in our l...

USPS shipping delays... buyers asking for refund.. help?

Hi yall... so with the current pandemic i notice alot of my packages get stuck between transit and despite me calling USPS its still taking longer than normal. I cannot even have USPS open up a search case yet until xx days as required... and with th...

Delay in delivery of the order due to impected shipping serivce by CORONA VIRUS

Delay in delivery of the order due to impacted shipping service by CORONA VIRUS. Does eBay help to seller provide extra time to delivery the order when buyer open a request as item not received requests.

international shipping fulfilled by Ebay: Customs Cleared CONCORD, State 0000

Hello, One of my purchased item from UK was shipped through international shipping fulfilled by Ebay has status of: Customs Cleared CONCORD, State 0000 I googled Customs Cleared CONCORD, State 0000, but i barely get anything.Does anyone has experienc...

Cancelling a transaction after shipping it

I need to cancel a transaction even though I already shipped it. I accidentally sent an item to the wrong place and now i'm not sure what to do for the original buyer.

Resolved! Ebay Guaranteed Delivery Date... UGH! Seller Questions

So, I sold an item last Sunday, the 19th... Ebay decides to "guarantee" the deliver by Friday the 24th, which doesn't seem to be a big deal... I sent the item USPS Priority Mail. On Saturday, the buyer opens a case (item is still in transit) saying t...

EBAY MAKES IDIOTIC DECISION ON SHIPPING

AS A WATCH COLLECTOR I HAVE BOUGHT OVER A DOZEN WATCHES I AM VERY CAREFUL AND STUDY NOT ONLY THE PRODUCT BUT THE SELLER AS WELL. SOME WATCHES WERE HIGHLY PRICED. IN FACT I BOUGHT OVER 10 LUMINOX WATCHES AND THEY ARE PRICEY . IN FACT I PAID 68..00 THI...

Fraud Scheme involving Paypal hack/diverting to new address

I've bought and sold on eBay using Paypal frequently and for a long time, and just saw something new, wanted to see if others had experienced this. Paypal account was hacked and used to order items from online seller.Online seller (Adidas) won't canc...

Counterfeit product, addressee unknown, seller avoiding return at all costs. NEED HELP.

Hey all, I bought this SanDisk micro SD card and realized it was fake when I got it. I messaged the seller to ask for a return (no response), so I opened a case on ebay to which again, the seller did not respond to so I was given a return label to su...