Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I received a broken non-functioning item, I returned it, now seller is claiming it arrived broken

I bought a $350 dollar item, my biggest purchase on ebay, it arrived broken to me... when it was listed as fully functional, I told the seller immediately, he said it was probably damaged in the mail, though the box was in fine shape, and there was a...

Used Wrong Method When Exchanging?

I am a bit new to eBay, and encountered my first "return" situation.I received the wrong item I sorted it out through messages, instead of using the "return" feature on actions for the item. After investigating the "return" feature, I was under the i...

German Post Customs lost packet from Brazil

Hello,I'm a small saller from Brazil and i sell PS4 Games, so i send a game for GERMANY, so i send the game with priority mail to Germany by Correios ( Brazil ) so German Post Lost the packet, the last update by Correios is:GERMANY, Customs inspectio...

Resolved! Bought item classified as 'Local Pickup' but seller announced in title that they WILL SHIP!!!

Of course, I need it shipped or I wouldn't have bought it. After paying for the auction, now the seller has given me their email and is asking me to just paypal them an amount that seems a bit exorbitant (nearly 2 bills). It is heavy, about a 55lb it...

Resolved! Wrong Shipping Address in Ebay System

Hi, I recently sold an item and was ready to ship it out. The buyer messaged me and indicated that the eBay shipping address on file was old and that I needed to ship the product to a different address. The item has not yet been shipped, however, I'v...

Fedex Claim Shipping Portion Reduced Siting Incentive Allowance

Fedex reduced the shipping part of my claim stating there was an adjustment to transportation charges due to incentive allowance.The amount of shipping I claimed was already the lower amount I paid through EBay, not what the customer paid.Is this the...

More than one address listed for buyer

Hi All,I sold two items today to a buyer and when I go to the order details on my eBay selling account page it lists one shipping address. Then when I look at the emails sent to me by eBay for the order, under the shipping address it lists a differen...

Resolved! Buyer wants a return label. Do I choose 'Cancel order' first?

Buyer wants a return label. Do I press 'Cancel order' first? I'm just afraid that only a refund will go through and not give me the option for a return label. I will, however, give them a refund for the item regardless. Thanks!

I Hate Dishonest Sellers

Back on 7/8/2020, I saw 3 LPs that I liked so I bought them from advanceg_91. I have a feeling this guy is new to eBay because he charge excessive money for shipping. I sidestepped that because I thought First Class Mail that he would ship it sooner,...

People Sending Back Items When They Do Not Read Descriptions

Lately as a Top Rated Seller we have been Having Item Return issues from People who do not read descriptions when buying .Also one that say " Have Changed My Mind" . These are Annoying as It takes the item out of Circulation for other people to buy. ...

ebay seller not shipping my item

hello I buy the item on Jul 10, 2020, but seller not shipping my item and Ignore my messages I ask for money backhow can money back?why I wait to Sep 30, 2020 if the seller not shipping my item ??It looks like the item is on its way and should arrive...

Not given the option to offer free shipping

I've offered free shipping for as long as I can remember.Now listing an item and am not given the opportunity to offer free shipping.The only option is to put in the box dimensions. I normally check the box that says I don't know the shipping details...

solicitud de mas de 10 dias

alguien sabe si puedo solicitar una prorroga de tiempo, ya que la devolución de mi articulo esta tardando mas de lo esperado.

Shipped an item to Canada in May, still not received, shows still in transit, ebay refunded buyer

Buyer paid for the item and I shipped the next business day Priority Mail International. This was on May 27, 2020. The USPS shows the item going to Chicago international shipping on June 6, then nothing. The buyer and I have continued to email each o...

Error creating label: We could not complete the payment with PayPal. Please check your PayPal setup

All, I am having an issue printing labels from ebay for some items I sold. When I select "print shipping label" I receive an error: "Error creating label: We could not complete the payment with PayPal. Please check your PayPal setup, such as funding ...