Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Packing Slip - Where (Oh Where) Did My Logo Go?

Is it me or did eBay remove the custom logo on the Packing Slip? It was there last week...

Resolved! Change an international shipment

Hello, Last week I bought an item and I wrongly selected an address in Germany for shipment when I wanted to send it to Mexico. I already contacted the seller but since the shipment is handled by Ebay Global Shipping he told me I need to contact Ebay...

Can't Find Return Shipping Label

Purchased a TED Baker NWT dress, it turned out to be used. I requested return, seller accepted, but there's nowhere to find the return shipping label. Enlighten me please.

ebay shipping scam2

ebay has decided if they think a package is overweight at delivery they can come and take the difference out of your account. Trying to use the purchase agreement with PayPal to say this is legal. I read the full agreement even the small print. Nowhe...

Resolved! Shipping Problems

Will Ebay Global Shipping do something in regards of Pitney Bowes one of Ebay global shipping courier? I had been waiting for 50 days and still counting for my pkg. Apparently, I’m not alone. What’s the problem with Pitney Bowes? What’s the hold up o...

Shipping insurance for Ebay International Standard Delivery

The standard shipping insurance offered by Ebay International Standard Delivery is only up to $100 of the declared value on the customs form. For values above $100, we would need to use an outside insurance. U-PIC and InsurePost were mentioned on eba...

There was a problem issuing this refund.

I got a refund request for selling something that wasn't genuine by mistake. I received a refund shipment and tried to get a refund, but the refund ' There was a problem issuing this refund. ' didn't work. The money has already been refunded from my ...

Return of multiple items from one buyer, how to print only 1 return label?

Buyer returning 15 comics books, 3 different transactions. I accepted all the returns eBay rep told me on the phone it could generate 1 return label, how do I do this?

Return seemed shady... Even more so now. Ghost package???

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9302020585500014460385 I sold a video game, the seller-- after having it for a week, tells me she wants to return it because it doesn't work... It worked perfectly in my game system, but whate...

eBay return shipping label

I bought an item for over $1600.00 but when the item arrived it was missing a part. I contacted seller to do return but she refused so I had eBay intervene. Ebay sided with me and provided a prepaid return shipping label. I printed it out and shipped...

Resolved! With USPS cutting OT pay, we likely will experience more delivery issues

Re: priority mail package, out for delivery ScanWe attempted to deliver your package at ___ pmbut could not access the delivery location Self serving **bleep**- to be truthful this really should have said- we decided not to go to your delivery locati...

Change of shipping company causes dramatic change of total cost. What are my options?

I am a buyer from Greece and the seller is from Australia. The items I bought were to be sent through USPS according to the listing, which means that the items would arrive through ELTA, the Greek postal service, which also deals with brokerage at a ...

Seller asking for more shipping fees due coronavirus

I have a seller asking for more shipping fees on item I already paid for. They claim the post office (South Korea) won't accept standard shipping due coronavirus. They have provided me with a listing labeled as "Extra shipping charge" to use for paym...

Shipping scams

Hi, I have been selling and buying here in ebay for almost 2 years and recently I purchased around $4,000 worth of camera and lenses as a bundle, the seller had zero neg feedbacks and looked like he had a almost a thousand pos feedbacks. Then when he...

Wrong address

I bought an item from a seller and immediately noticed the address was wrong. I messaged the seller right away and it is the next day and they have not responded. I just got an email that the item is shipping to the wrong address. What do I do???