Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer expected refund - no return

Buyer purchased item that the first word in the title is "EMPTY". The description states it is empty. It was sold as a collectible. The buyer purchased it, received it and requested a return stating they have no need for an empty bottle. Of course, I...

Item Not Described Claim - color differences.

We take very clear detailed photographs under ideal lighting using professional equipment and color rendering for furniture parts. With that said, what is seen in our images can be seen differently in different lighting. We have a disclaimer in our l...

USPS shipping delays... buyers asking for refund.. help?

Hi yall... so with the current pandemic i notice alot of my packages get stuck between transit and despite me calling USPS its still taking longer than normal. I cannot even have USPS open up a search case yet until xx days as required... and with th...

Delay in delivery of the order due to impected shipping serivce by CORONA VIRUS

Delay in delivery of the order due to impacted shipping service by CORONA VIRUS. Does eBay help to seller provide extra time to delivery the order when buyer open a request as item not received requests.

international shipping fulfilled by Ebay: Customs Cleared CONCORD, State 0000

Hello, One of my purchased item from UK was shipped through international shipping fulfilled by Ebay has status of: Customs Cleared CONCORD, State 0000 I googled Customs Cleared CONCORD, State 0000, but i barely get anything.Does anyone has experienc...

Cancelling a transaction after shipping it

I need to cancel a transaction even though I already shipped it. I accidentally sent an item to the wrong place and now i'm not sure what to do for the original buyer.

Resolved! Ebay Guaranteed Delivery Date... UGH! Seller Questions

So, I sold an item last Sunday, the 19th... Ebay decides to "guarantee" the deliver by Friday the 24th, which doesn't seem to be a big deal... I sent the item USPS Priority Mail. On Saturday, the buyer opens a case (item is still in transit) saying t...

EBAY MAKES IDIOTIC DECISION ON SHIPPING

AS A WATCH COLLECTOR I HAVE BOUGHT OVER A DOZEN WATCHES I AM VERY CAREFUL AND STUDY NOT ONLY THE PRODUCT BUT THE SELLER AS WELL. SOME WATCHES WERE HIGHLY PRICED. IN FACT I BOUGHT OVER 10 LUMINOX WATCHES AND THEY ARE PRICEY . IN FACT I PAID 68..00 THI...

Fraud Scheme involving Paypal hack/diverting to new address

I've bought and sold on eBay using Paypal frequently and for a long time, and just saw something new, wanted to see if others had experienced this. Paypal account was hacked and used to order items from online seller.Online seller (Adidas) won't canc...

Counterfeit product, addressee unknown, seller avoiding return at all costs. NEED HELP.

Hey all, I bought this SanDisk micro SD card and realized it was fake when I got it. I messaged the seller to ask for a return (no response), so I opened a case on ebay to which again, the seller did not respond to so I was given a return label to su...

GMTC arrived meaning in tracking

If it says its arrived GMTC what does this mean ? It genuinely means it has arrived in a transit facility before the final departure. It will be sent to your country in a few days.

Resolved! Several months late delivery, full refund, case closed and then the item arrive.

I ordered some items with delivery within 3 weeks. The item did not arrive, and I waited for 14 more days. After a LOT of contact with the seller, the eBay solution center came in and gave me a full refund. I was thinking that if the items still woul...

Returning items help

I purchased three separate items from a seller who on his page said shipping would be combined. After two requests for adjusted totals I never received a response so I paid the total shipping since in the past when this happened I was partially refun...

Re: Glocal Shipping US to Canada

Are the US sellers not aware of the prices that global shipping has tagged to the listing. here is an example. A $10.00 saucer measures 7" across. To ship to Canada $55.65 US thats is $74.00 in Canadian funds. You think the seller would wonder why th...

Return and refund issue

Hello, I recently sold a bundle of two tops to a buyer for $30. One top was only worn once, and I never wore the other. The buyer messaged me today, 5 days after they were delivered and said that she found issues with the top (only worn once) and wan...