Shipping

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Shipping Details Page

The Shipping Detail Page has changed. Prior simple entries have changed. The page does not allow to add a handling charge or shipping method as a simple entry. Now there are these Policies. The Policies are prefilled with selections like the ones bel...

What's the smartest way to ship a cloth face mask?

Note I didn't say cheapest, nor did I say the safest, or fastest. Considering the size and weight of a cloth face mask, along with available shipping services and packing methods. What are the smartest choices considering cost, speed, packing, risk, ...

Combined shipping & partial return & IPN

Hey there, we allow our customers to buy multiple items in one order to reduce handling time on our side and reduce shipping costs for the customer. When a customer now buys two items in an order and decides to return one of the items after a week it...

Resolved! eBay shipping calculator incorrect

I sold an item for which I received less in shipping $ from buyer than I should have. I'm not complaining about him. I list the item at 12 ounces, which should be $4.18 +.50 handling fee, or $4.68. ebay calculated and charged him $3.70. Fortunately I...

USPS LOST MY PACKAGE

On April 17th of this month, the USPS marked me on their website as having been delivered to the established address, and I did not receive the package. In view of this, I opened a case on ebay, in which after the necessary days had passed, ebay took...

Resolved! USPS Cost Adjustment is out of control

I have been selling on eBay for several years and have never had a single USPS cost adjustment. Now, in a span of two weeks I have had three. All three have been small flat rate boxes where the post office says the service on label was USPS Priority ...

Shipped an item 2 days ago - buyer wants refund as she hasn't received it yet -arrival is May 11!!

This is a first for me; I shipped an item Saturday the 2nd. Because the tracking says the item is "delivered" (meaning to the post office) she's complaining it was sent somewhere else???She put a complaint in with Paypal. This is after she confirmed ...

Sellers Using COVID to Delay Shipping

Has anyone had issues with sellers using COVID as an excuse for shipping delay—but the purchase was WEEKS before a declared pandemic? I purchased two items from two different sellers in early/mid March.Both say they shipped.One never provided trackin...

Can I Upgrade An Appeal Request?

I just listed an oximeter sensor ONLY, lots of detailed pictures of the cables, ends, connections, etc with the description containing the name, brand , and part number of the unit. I have a no return policy. Buyer purchases, then tells me that she i...

buyers returns your item in broken and destroyed once you reach it back?

Sent out a game, tested write before packing. Package was steady. Now he claims the game is cracked when I know it wasn't when it was sent out. What options do I have? Honestly I think he trying to scam the system

Does anyone know how to print a shipping label?????????????

After 22 years on this site the powers to be have changed the label print page and I think I will have to refund the buyer as I cannot see a way to get a shipping label printed??? bubba

Can I have some help! ebay resolution center do not work!

I have an issue with one of my seller and he is refusing to do a refund. The reason I open my request for a refund was because the package never delivered. Now, when I am trying to go to the resolution center, I check the option for ebay to step in o...

Vacant address

I shipped an item to a buyer using his Paypal provided address. USPS tracking said the address is vacant and the package is going to be sent back to me. It's been 10 days and I haven't seen the package. How do I proceed?

Ebay is automatically checking GLOBAL SHIPPING on listing form

It doesn't matter whenever i list on ebay, there is problems. I did international shipping. During Covid temporarily stopped. Checked NO INTERNATIONAL SHIPPING on my listings for now.Well, ebay changed the listing form. Now that option is gone for NO...

Non responsive seller

I hv been buying via eBay for a number of years. Residing in South Africa, postal services are so unreliable that most items arrive after last delivery date. With one particular item that didn't arrive I started communicating with the seller who prom...