Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Hermes

Does anybody know how to claim for late delivery by Hermes? I posted 17 parcels with them last Monday and everyone was delayed. Some are still not delivered a week later and it is impossible to get hold of Hermes? Be ware I have heard a lot of bad st...

EBAY RETURN POLICY

The following example is an example of how ridiculous EBay's, current return policy is. I sold a pair of women"s premium jeans on May 2, 2020, a return request because they did fit was granted. It is now June 9, 2020 and I have not heard from the buy...

Combined Shipping and Immediate Payment Required Option

I used to sell on eBay about 15 years ago, but I stopped selling. Now, I am back on eBay selling, and things are quite different in selling, such as the new Seller Hub, so if someone can guide me, I appreciate. Here is the case. A buyer wants to buy ...

Bravo eBay for watching for scammers

Beware of "mailyourstuff". They either are not aware that PO is picking up packages or assuming that we are stupid and do not know about this PO's service. They offer to take money then let you print label and then you can schedule USPS pick up. Then...

Unwarrented Return, Need help guys!

Got my first negative today! Do I get a badge for that? Here's the question....I sold an item that didn't come up to the buyers expectation. He didn't read the ad properly, there was certainly no subterfuge on my part. I could give a hoot about the m...

Extended time on returns but not on shipping time

I have had 2 items sold within 4 days of each other and the customers has not received items. It has been less than 2 weeks since I shipped them. The post office tracking shows still in transit. Now the customers open cases and my funds put on hold. ...

Giveing a part refund back to buyer

Hi can anyone help I sold a item the buyer has reserved it but not fully happy with condition of them thay still want item but want a part refund me and buyer have agreed part refund but I do t no how I can give this refund becouse ebay is still hold...

buyer return ship

What happens next if a buyer didn't return item in 30 days?

Help: ( This is my first time to use "ebay international standard delivery" and feel very regret

I sent a item to Chile by "eBay International Standard Delivery" but now it looks it is being returned to me. Before I send the item out, I have checked it is available for Chile.(here is link: https://pages.ebay.com/seller-center/covid-19/advising-y...

Anyone speak appeal postage cost?

I ship computers and have for a year they reach weigh 3-6 lbs and are roughly the same size.. they have never exceeded $18 in postage unless I shipped multiple at the same time. I shipped a computer screen (laptop lcd) which is much lighter and same ...

Question about a return.

I bought a leather jacket. It was supposed to be a mens large, but was a womens large, and too small. Contacted seller, who asked me to wait 7 days for him to post a new auction, then ship jacket to new buyer. Sounds kinda iffy to me. is this a norma...

Resolved! Need Help With a Return

Hi Everyone, I'm very new to Ebay and I need some help with a return issue. I purchased an item and decided to return it. The seller accepts returns. I sent him a message just to let him know. He messaged me with his return address and said that it m...

Need help with Grandma's Shopping Spree Gone Wrong and Return Shipping Label

So a grandma in California purchases 9 items from me for her granddaughter. I am in Florida. All items shipped in one box, priority mail. Weighed approximately 4.5 Pounds. Cost me $20 and change using ebay shipping label with TRS Plus discount. Now s...

"delivered" item has not arrived

I purchased an item earlier this week that both ebay and UPS shipping details state as "delivered" earlier today. I genuinely have not received the item and I have not seen a package intended for me anywhere on the premises. I checked mailbox, front ...

Item is being returned to me due to “no such number”

Hi everyone, here is my last post regarding a buyer in Israel not allowed to pay: https://community.ebay.com/t5/Selling/Israeli-buyer-not-allowed-to-pay/m-p/30964662#M1599402she ended up changing to a US address in Kansas on her PayPal, which I shipp...