Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! With USPS cutting OT pay, we likely will experience more delivery issues

Re: priority mail package, out for delivery ScanWe attempted to deliver your package at ___ pmbut could not access the delivery location Self serving **bleep**- to be truthful this really should have said- we decided not to go to your delivery locati...

Change of shipping company causes dramatic change of total cost. What are my options?

I am a buyer from Greece and the seller is from Australia. The items I bought were to be sent through USPS according to the listing, which means that the items would arrive through ELTA, the Greek postal service, which also deals with brokerage at a ...

Seller asking for more shipping fees due coronavirus

I have a seller asking for more shipping fees on item I already paid for. They claim the post office (South Korea) won't accept standard shipping due coronavirus. They have provided me with a listing labeled as "Extra shipping charge" to use for paym...

Shipping scams

Hi, I have been selling and buying here in ebay for almost 2 years and recently I purchased around $4,000 worth of camera and lenses as a bundle, the seller had zero neg feedbacks and looked like he had a almost a thousand pos feedbacks. Then when he...

Wrong address

I bought an item from a seller and immediately noticed the address was wrong. I messaged the seller right away and it is the next day and they have not responded. I just got an email that the item is shipping to the wrong address. What do I do???

I am Not Going to Use Ebay International Shipping Program

I have tried it but today stopped me dead in my tracks. I got a email requesting that I send a packing slip to Italy and the packing slip must match the paypal payment amount. I guess they need it for customs. I am hoping a email with a print screen ...

Received Closed Case Defect Report... Item slow in mail... Can't Contact eBay... Can't Appeal...

I sell items that range from $6.50 to $28.00 each on average. I "ship" via USPS mail system to US addresses. There have in the past been one or two times that a Buyer has contacted me and asked about shipping because the item should have arrived but ...

Buyer returns incomplete item

I sold an item, listed it as damaged packaging. Buyer opened a case, saying he wants a partial refund because packing is damaged. I decided he should return the item, and just get a full refund. I got the item today, it's beheaded, and missing access...

eBay shipping scam

Sorry double posted

Buyer wants a refund because the card reader I sold her does not work with his/her software.

I received a return/refund request for a USB card reader that I sold to someone. I have a no returns policy but they files it under the MBG. The reason for the request was stated as: does not work with my software. The item was listed with pictures d...

Started return process but I can't change status to "item shipped"

Bought an item the other day. Arrived defective. Started a return. Seller was cool with it. eBay generated the return label, which I downloaded and printed. Boxed up the item, put the receipt portion of the return label inside, stuck the label on and...

Seller won't issue refund and the return has automatically closed.

I received it on June 10. The item was shipped out for 1 day after I received it for return on June 11. I waited the long delivery period due to Covid-19 shipping delays, and it finally delivered back to the seller on July 7. I wanted to confirm the ...

USPS First Class Mail International Parcel vs. First-Class Package International ----- same thing??

I recently started offering international shipping and was updating some of my items I had limited to the US only. I noticed that the option called First-Class Package International doesn't line up with anything on USPS's website. The closest I see i...

Customs for for international shipping

Hello, if I need to ship internationally and I'm not using eBays international shipping service, will I need to fill out a customs form? If so, is there a website I can go to to do it online? Thanks, Andy

Order Never Arrived And Ebay Shutdown Refund Request And I Can't Even Appeal - What Can I do?

I ordered two items from two different sellers. I've ordered a few thousand dollars worth of stuff on eBay over time, everything has always arrived and the sellers have been very understanding when there's an issue. This wasn't an expensive item, it ...