Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Holiday Shipping - Memorial Day 2020

Why is ebay telling to ship tomorrow when USPS is closed?Should I change the date to 5/26?This item was paid for on Sat at 17:29 so it was not even a business day and even if were, it's after hours.

Shipping information mismatch

I am based in Malta and have been on Ebay for 20 years. We recently experienced a large jump in disputes because items not arriving on time I set my items as Economy International delivery which tells me 10-22 working days which is fine When I check ...

Washed sheets buyer wants to return

I sold a brand new set of sheets in the package to a buyer a few days ago. The buyer just sent me an email saying she washed the sheets and the red part of the sheets bled on the white part and now it’s pink. She says she washed them in cold water an...

Sold an item that was delayed due to covid, item was delivered, buyer requested a full refund.

i recently sold an item and shipped it but it was delayed due to covid, the package was in transition in New York for a long ass time but because, you know, NY is the epicenter of covid. The item took an additional 2 weeks before it was delivered. Bu...

Buyer opens return for damage,refuses to provide pics,return name & address is not same as shipped

Had a buyer open up a case for return as *damaged*. Item is plastic elf in plastic package. Shipped wrapped in tissue paper, bubble wrap, cardboard sleeve and in bubble mailer. I requested pics of damage, buyer threw a fit and refused to send. I advi...

what is my next course of action?

I had a package that was supposed to be delivered to my buyer on May 5. No movement of tracking since May 3. I put a tracer on it and actually got a phone call from the post office in my buyer's home town. It's just in transit, not lost, blah blah bl...

Resolved! Editing return address on eBay generated return label

My buyer needs to return an item to me but the eBay generated return label has the wrong address. How do I correct this so my buyer can return the item to the correct address?

Resolved! Buyer never paid, claims never received

Second on of these this month. Buyer never pays, I open case wait a few days and the case closes. I got my fvf back and relist. Now the buyer opens a case 'not received' What do I do, besides bbl? thanks

Schrödinger's Torque Wrench. Buyer claimed damaged item but never opened the package.

Buyer messaged me and requested to cancel the order. I shipped the items before I got to the message. Oops. Then he sent a few messages. Told me he was going to leave negative feedback, called me a crook, and even used some abbreviated profanities be...

Package Arrived at same DC twice, days apart? Ever see that before?

So i purchased a couple of things from China. They were shipped w/ Speedpak, cleared through customs, went to Commerce, CA, then both items left that DC and wound up in Grapevine, TX. From here, it's been quiet as a mouse. I've checked daily to see i...

Resolved! a seller scammed me

hi there a purchase item from seller on 30/4 i paid with paypal. after week i noticed that the seller still did not provide the tracking number i did contacting him but he never replied me , then i opened i case for not receiving item then after 2day...

ebay and speedpak combined with ebay customer service is a scam - you likely will get screwed

Speedpak was started by ebay. Per their website they hand off to USPS in the USA - but they do not share the new tracking number that USPS assigns to it. The result is in the case of lost package even USPS can't look it up to figure it out. My packag...

What is USPS Priority Mail Package? No such product listed on the USPS site?!?!?!

the USPS "Priority Mail Package" seems to be the default on ebay.There is no such product on the USPS site.What in ebays opinion is a "Priority Mail PACKAGE"

Resolved! Need advise on dealing with buyer fraud

I’m new to eBay and have made 2 successful sneaker sales between $200-300. My third sale was much larger, over $1000. The buyer had 100% positive feedback, 4 within the month, and has been a member since 2002. The buyer paid a little more than $100 o...

NEW EBAY POSTAGE-LABEL SYSTEM IS NOT WORKING FOR PARCEL SELECT

This has to do with the latest new system change. The buyer selected Parcel Select which is shown on the left side of the shipping page but on the right side I get this: "Buyer selected USPS Priority Mail Flat Rate Envelope" with the "Carrier Packagi...