Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Help!

Please help,I bought an audio device. I Paid 2000 euros for it. Hard-earned money. The item did not match the description: I paid for software; it had none. Only hardware, which was useless to me. The case was clear as day, and the seller agreed for ...

Gave up on Top Rated Seller status for now due to shipping issues

I know other are dealing with this as well. The Post Office has totally miss almost 30 scans of shipments this month. I am spending more money reshipping things that I cannot determine where they are at due to the guaranteed fast and free delivery pr...

Buying from overseas with a GSP Snafoo...

OK, so I saw an item in England I just had to have. The title was something like "stamp album with some stamps". I can't resist buying something that's not well described for the enjoyment of checking it out when it arrives. (But the sellers show a s...

I didn't receive my item and Ebay and Paypal have discontinued their customer support

I purchased a t-shirt on ebay a couple months ago but I never received it. How can I get a refund? Ebay has discontinued their customer support (when you call their phone number it just plays an automated message and hangs up) and Paypal has disconti...

Seller provided a return shipping label for item and then didn't pick it up

I purchased an item which was incorrectly described, Very clean. Well maintained along with the general eBay description for a used itemUsed: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operation...

Squirrelly Buyer Wants to Return Shoes

Hi all, First time seller and I’m getting nervous. I sold someone a pair of $500.00 shoes and shipped immediately. The buyer immediately wanted to return the shoes because they were a EU 39 1/2, not the EU 39 I had described in my listing (my fault)....

Fedex Billing Errors--What am I not understanding

I recently received an Ebay invoice and studied it because it looked higher than expected. My closer look revealed what appear to be mathematical errors in the itemization and totals for the items we shipped Fedex. Here is just one example, excerpted...

Buyer opens return for mis-sent item, anticipates refund plus correct item to be sent to them?

We screwed up. Mixed up two unique items, sent each to the wrong buyer. The first buyer messaged us when the wrong item arrived, and we messaged back on eBay promising a $20 partial refund ($50 item) and a prepaid jpg label as attachment. She immedia...

PayPal, UPS and Shipping with MP

Without managed payments, whenever I ship UPS, I go to the drop down menu in my Orders for the item, and pick "View PayPal Transaction". From there it allows me to print a shipping label with the buyer's address already provided and all I need in ter...

How do I send buyer a return shipping label after the return case has been closed?

Hi,I recently had a buyer request to return an item and I accepted the return. I gave the buyer a full refund without buying a return shipping label. The case is now closed and I don't see how I can send the buyer a return shipping label anymore. Is ...

Buyers purchasing buy it now and then demanding free shipping

I have had 8 auctions for buy it now end with buyers demanding free shipping even though I do not offer free shipping and then refusing to pay and a few leaving retaliatory negative feedback! When trying to contact ebay it is almost impossible to get...

Ebay claims fair for sellers but its bleep

Got my return back told eBay it wasnt what I sent the buyer it was new what I sent him he sent back a totaly different one it was scratched up and broken also I was charged for return shipping when I stated return was on buyer I'm trying to appeal it...

Brand new leather jacket Charity shop smell smoke

I bought a leather jacket which was said to be brand new but when it smells of the charity shop smoke smell.It was listed as brand new but it looks like it's been purchased at a charity shop.It smells bad of that aroma that you can only get a charity...

For a refund

Dear eBay Sir or Madam: Return Id: 5154316452.2020.7.23 15:57 is delivered TO Seller.UPS# 1Z94Y 00A 20 9743 0633 .But I haven't received a refund ,This is the first time, I still don't know how to do it.Please advise, Thank you!

Paypal and Credit Card both charged for shipping

I apologize if this Q&A is on here somewhere already, I found some similar but didn't see an exact match. I have sold several items on eBay this year. When I paid for shipping I elected to use my Credit Card on the account instead of drawing from my ...