Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Last minute shipment exceptions. Returned to shipper.

Twice in the last 2 weeks (different sellers) I've had a package shipped from the East coast to Hawaii returned to shipper with no explanation and no help at all from neither eBay nor FedEx other than "you need to call the other company". The sellers...

Buyer used third party international shipping and now is requesting refund for damage

Hi everyone, I just had a buyer claim damage on an item. I shipped this over 35 days ago to an address in Florida. I had no idea the intention was for this item to go overseas. However, I packaged very carefully with double boxes, molded styrofoam, b...

Resolved! Deceitful Seller changes USPS tracking to an item that was delivered, to dodge refund

Dear ebay community, Two months ago, I ordered 3 keyboard covers from an ebay seller. They were packaged into 2 separate shipments. The first arrived promptly, as expected. The second two never arrived. The USPS tracking information stayed frozen at ...

I can’t get in contact with the seller and my order hasn’t been shipped.

I brought a Two items from the same seller Monday and I still haven’t heard any updates on shipping My order hasn’t been shipped yet. I tried to contact the seller all this week with no response now I would like to cancel my order. Could my order bee...

A Brief Rant About Shipping Liquids

Warning: Shipping rant to some of my sellers. I've just gotten the forth package with the contents rendered unusable. Why? Because they contained liquids and were shipped in an envelope! This isn't just new sellers either. (One seller has over 8000 f...

What information do I need to give seller to be reimbursed for SNAD return shipping.

I purchased an item that was vastly different than picture or described. I filed a SNAD with a detailed description and photos. The seller agreed on the return, but cannot send me a return shipping label, as seller is in China and buyer is in the Uni...

Return request closed in seller favour . no item return , no refund

Dear members, I bought a heavy tool that is around 9kg in weight and 90cm in length, seller send it thru GSP packed betwen a sheet of cardboard and guess what : its end arrived broken (completely missing) I open a return request and seller ask me to ...

Package(s) not moving.

So, I now have 4 packages that are held up in various locations, some rather expensive. I was supposed to get them last month, and Ebay is ignoring me. Has anyone else experienced this? Also, I was giving an offer to someone for an item, Ebay didn't ...

Shipping

This package is going out of the US to Australia if I accept the bed how does it charge out of country rates . Normally I’ve noticed it’s been going to a address in Kentucky where they handle out of country . If I accept it it looks like it’s only go...

Shipping charges were undercalculated by eBay

I just sold an item and the buyer paid the atomatically eBay provided invoice. I did not send an invoice before the buyer paid. The shipping was charged out at $12.48 while it should have been $16.61. While this may not seem like a huge difference, I...

Item return

Yesterday I noticed one of my items was not delivered due to “insufficient address” of the buyer. It now says the item is coming back to me. The shipping label was Printed directly off of ebay. I called Usps and they started a package research case a...

Resolved! I bought 2 items from the same seller, the tracking marks both items as delivered but I only got 1

I bought a leather cleaner and conditioner (bick 1 and bick 4) from the same seller, they shipped it to me under the GSP because I'm in AU and they are in the USA. one of the items got delivered, i thought it was odd that only one and not both were d...

not sure what else to do

Made a sale stated the issue in the description of the item the buyer had it 6 days and decides to want a refund I gave it but lost money and the item contacted ebay I reported the buyer as ebay said to do for a false claim of saying it wasnt what wa...

Resolved! Return Lost in USPS Land

I hope someone can point me in the right direction as how to contact eBay.A buyer returned an item in the mail and it arrived in my area (waiting for a scan) and now shows arrival back at buyer's P.O awaiting delivery.He opened a case saying tracking...

Need help on a "Please Ship To New Address" situation where buyer has paid

So I received the classic scam from an auction winner: "i travel a lot and am no longer at that address please ship to my new address at address mcCullough dr. #8 U#186533 New Castle D E z i p #19726" It's clearly a scam as the name has changed multi...