Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Different postage for same product (".de" and ".com")

Hello, I have a problem with postage calculator. we have this product: https://www.ebay.com/itm/233665306265https://www.ebay.de/itm/233665306265 And when you select like Slovenia or Germany or something it does not show same postage options for ".com...

Buyer Claims package "broken"

Today I got a message, "Hi my package got here broken ! And I was wondering if I can get a refund". The item is a non-breakable beauty product (an oil in a metal tubular container). It comes in its own box which I package in a bubble wrap with the la...

Calculating shipping for articles of clothing

I am wanting to list several work shirts that I have for sale. I have quantity of the same style shirt in different sizes. My issue/question is when it comes to the shipping part. If someone only buys one shirt that is pretty easy to figure, however ...

User avatar by Not applicable
  • 226 Views
  • 1 replies
  • 0 helpful

Tracking shows item in the wrong place

I may have made a mistake but I’m not sure I’m going to walk through this with somebody maybe can figure out what’s wrong. I shipped a headlight to a guy who lives in south Georgia I live in Atlanta which is pretty much north Georgia . tracking shows...

Paypal restrictions - problems with linked card.

As of this morning I can receive payment but not make them (print labels) until everything is verified. This could take days! Does that mean I lose INR protection until all this is worked out? The customer's addresses are provided with Paypal payment...

User avatar by Rockstar
  • 256 Views
  • 3 replies
  • 0 helpful

Send international parcel as a gift?

I just sold an item going to Thailand via ebay international standard shipping. The buyer asked me to send the parcel as a gift to help her with the import fees. I do not know how to do this and if it is actually something I can do.Any help will be g...

FedEx acknoledged misdelivery of my package, what can I do to get seller to contact FedEx

I know this relatively rare. FedEx driver scanned my package as delivered 2 hours before stopping in front my house and not delivering anything. I immediately contacted FedEx explained what had happened and they opened a case. Got a call back from Tr...

Resolved! Shipping, Insurance, and signature

I'm a new seller. I was selling three historic documents signed by US presidents for $275 each plus $15 shipping each. A single buyer offered me $250 each for all three and I accepted. Then buyer asked me to combine shipping so they would only pay on...

User avatar by Adventurer
  • 2825 Views
  • 21 replies
  • 2 helpful

Seller sent me wrong item but eBay didn’t help me

I purchased a double pool play center from a seller, but they sent me a single pool play center which is quit different from the photo they post. Then I asked for return but eBay didn’t help me and close my request without any solution!

User avatar by Explorer
  • 271 Views
  • 3 replies
  • 0 helpful

Selling to an overseas buyer

Hi there,I have recently made my listed items available to overseas buyers. ( But not yet sold to anyone overseas!)So....in the item description I have stated the postage charges for 2nd class UK and then the Post Office International tracked charge....

Where is my Canadian Buyer Located?

I have a GSP buyer from Canada. I like to know where my packages are going, especially international package. I like to keep track, it just fascinates me.I used to be able to go to the Packing Slip and see the address of the buyer. Now all I see is t...

How did the shipping settings on my items change?

Hi everyone,I noticed recently that the shipping settings on nearly ALL of my items for sale changed. I almost exclusively use USPS First Class or Priority for shipping. Somehow my listings (not all but almost all) changed to USPS Parcel Select...I d...

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