Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Ebay Guaranteed Delivery Date... UGH! Seller Questions

So, I sold an item last Sunday, the 19th... Ebay decides to "guarantee" the deliver by Friday the 24th, which doesn't seem to be a big deal... I sent the item USPS Priority Mail. On Saturday, the buyer opens a case (item is still in transit) saying t...

EBAY MAKES IDIOTIC DECISION ON SHIPPING

AS A WATCH COLLECTOR I HAVE BOUGHT OVER A DOZEN WATCHES I AM VERY CAREFUL AND STUDY NOT ONLY THE PRODUCT BUT THE SELLER AS WELL. SOME WATCHES WERE HIGHLY PRICED. IN FACT I BOUGHT OVER 10 LUMINOX WATCHES AND THEY ARE PRICEY . IN FACT I PAID 68..00 THI...

Fraud Scheme involving Paypal hack/diverting to new address

I've bought and sold on eBay using Paypal frequently and for a long time, and just saw something new, wanted to see if others had experienced this. Paypal account was hacked and used to order items from online seller.Online seller (Adidas) won't canc...

Counterfeit product, addressee unknown, seller avoiding return at all costs. NEED HELP.

Hey all, I bought this SanDisk micro SD card and realized it was fake when I got it. I messaged the seller to ask for a return (no response), so I opened a case on ebay to which again, the seller did not respond to so I was given a return label to su...

GMTC arrived meaning in tracking

If it says its arrived GMTC what does this mean ? It genuinely means it has arrived in a transit facility before the final departure. It will be sent to your country in a few days.

Resolved! Several months late delivery, full refund, case closed and then the item arrive.

I ordered some items with delivery within 3 weeks. The item did not arrive, and I waited for 14 more days. After a LOT of contact with the seller, the eBay solution center came in and gave me a full refund. I was thinking that if the items still woul...

Returning items help

I purchased three separate items from a seller who on his page said shipping would be combined. After two requests for adjusted totals I never received a response so I paid the total shipping since in the past when this happened I was partially refun...

Re: Glocal Shipping US to Canada

Are the US sellers not aware of the prices that global shipping has tagged to the listing. here is an example. A $10.00 saucer measures 7" across. To ship to Canada $55.65 US thats is $74.00 in Canadian funds. You think the seller would wonder why th...

Return and refund issue

Hello, I recently sold a bundle of two tops to a buyer for $30. One top was only worn once, and I never wore the other. The buyer messaged me today, 5 days after they were delivered and said that she found issues with the top (only worn once) and wan...

USPS says return was delivered - no sign anywhere

Buyer returned an item and shipped through USPS. USPS says that the item was delivered at/to my mailbox (a motherboard so not likely). Item is nowhere to be found. What on earth do I do here?

Only ONE shoe returned and buyer receives full refund?? Where is the seller protection?

After 18 years of selling on eBay... this might just be the nail in the coffin. The buyer bought a pair of $350 shoes, once received... the buyer requested a return. The box arrived with only ONE SHOE! Was it a mistake? Did the shoe fall out in trans...

Returning misrepresented item but new packaging required

I purchased an item about a month ago that was listed as used but did not disclose it was non-functioning. After some back and forth with the seller they agreed to a partial refund which was sent but once I accepted I got an eBay error message that s...

INCORRECT SHIPPING CHOSEN BY BUYER

Buyer chose Flat Rate Shipping when paying, now I can't create a label for Economy Shipping which is what the listing stated and I can't send a new invoice. If I create a shipping label for priority, I'll loose money.

Can a USPS Label be created a month before an order is placed?

Hello, I purchased an item from a Buyer which took a couple of days to post a tracking number. Upon having to email him twice asking for a tracking number he provided a USPS tracking number which has a "Label Created" status. The interesting part is ...

Peer Service Metrics abruptly changed, put us at Very High. Please assist

Dear ebay Community, We used to have a high item not as described service metric and fixed it by cutting it in half. At the time, the metric was 3.83% on our end that we cut down to 2% now. Our "peers" were at 1.5% or so, so we would be out of very h...