Shipping

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Need some clarification on some terms (expedited shipping, etc)

Hey there, so I have Googled for a good 20-30 minutes and couldn't find the exact answer to my question. I won an auction last Monday, May 25. It is now Monday, June 1. On the auction that I won it said on the listing "Expedited shipping with Priorit...

Problems issuing a refund

Why does it keep saying a problem has occurred when I try to issue a refund?

Offer shipping break on multiple items?

I'm brand new to Ebay, and I'm sure this gets asked a lot, but I cannot find a clear answer to my questions about multiple item shipping setup. I want to offer buyers a break on shipping costs when they buy multiple of one of my items. I'm using the ...

Resolved! Shipping charge

I got charged a fee today from a item I shipped over a month ago..it said under paid fee...does that mean I put in the wrong shipping weight?

Possible new scam, "buyer" requesting refund when no purchase was made.

So I got message from a buyer that they never received their item on a purchase made a long time ago and now they want a refund. Item was never sold, no open orders on my account. So, they must be doing the "fake invoice" sort of scam (just randomly ...

ebay must bring back the restocking fee!

I just had a return for "Ordered by mistake"I am losing return shipping and paypal fees.If were allowed to have even minimal restocking fees again this would not hurt so much. Same needs to apply to cancellation request after payment. Increasing marg...

What a ripping policy of eBay about return and feedback !!!!!

One buyer bought something from my store, opened the return by selecting reason " ordered by mistake" and wrote in comment section " item is not good an poor workmen ship" . after three weeks of opening return he left negative feedback " Returned ove...

Ebay send is the worst

I've made about a dozen online purchases in the past 2 months, including about 6-8 of those on ebay. Recieved them all on time in about 2-3 weeks. Except for three packages. Three items shipped with ebay send in the US to Canada. All of them - reach ...

issues the wrong return

I did my first return and chose the wrong option because it should have been an exchange. The buyer returned one item and I shipped him a new one and now he has it, but eBay thinks it was a return and wants me to refund him. I can't figure out how to...

Resolved! Seller denying responsibility of damaged item + now ghosting me after I offered a peaceful solution

Hello, I'm pretty much desperate at this point. Ebay's policy guidelines did absolutely nothing except confuse me more. I've contacted their Twitter helpdesk and while awaiting a response, I hope some of you can help me out here as well. I bought an ...

What is the Guaranteed delivery date.

Guaranteed delivery Wed, May 27The guarantee date has passed and the seller says ebay sets the guarantee. What is the guarantee good for? There are no consequences if the seller does not meet the date.

Item Still in Transit Almost 30 Days From Purchase

I purchased an item on May 5th that was shipping from Portugal, and had an estimated delivery of May 18th to June 4th. I paid with PayPal. The seller shipped it out on the 6th, but there has not been any tracking updates since it was scanned a second...

Global Shipping program Combined Shipping problem

I have just sold four items to someone in Germany who has since asked for them to be sent in one packet Combined to save money which is understandable. The problem is as I use Global Shipping program for overseas I am unable to change the shipping in...

Rules for shipping books to correctional facilities, jails, prisons

As a seller of puzzle and adult activity books I have received many orders where buyers want them shipped to various correctional facilities across the country. The number of those requests has increased during the Covid-19 pandemic as inmates are cu...

"Origin Post is Preparing Shipment"

I bought two items from a seller in France - Since April 28th, I receive this message "Origin Post is Preparing Shipment". Is item still in France? Or does Us customs have it? Is the item lost? Seller not returning messages. Expected delivery date pa...