Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Return request

I have a question. I bought a box of embroidered patches that said Bear Archery. I purchased them at an estate sale along with a bow some arrows and other equipment. There were about 70 some patches in the box I wanted a few and sold the rest. My lis...

Resolved! Yet another question about Priority Mail supplies used as packing material

I am not starting a debate on right/wrong/depends on the circumstance of using free USPS supplies as padding for non PM shipments but I do have a couple of questions. I received twelve (12) padded PM FREs as cushioning in a shipment. (Unused)The sell...

USPS Tracking not updating for 3 packages

Hi Fellow eBayers, Have a slight concern with USPS tracking not updating (I understand there maybe some COVID related delays). I shipped out 3 packages on Saturday 5/16, in the way I normally do - I leave it for my pickup at my front desk. USPS picke...

Label printer

Do you have to have Zebra printer for Royal Mail stickers ?

ELI5: Shipping insurance

Just to preface, I know buyers don’t have to pay for it and that it’s up to sellers to purchase it or not. Please explain to me like I’m 5 why we need to purchase separate insurance when shipping something via the postal service or private carriers s...

Ordered Two Orders as a Guest, and am now unable to submit for returns now that i am registered.

One Shipment in particularly I ordered got marked as Return to Sender due to an error in the Shipping Details at the end of April. The Seller I have contacted multiple times claims 30 days later that the items still haven't arrived, and when asked fo...

How to get Ebay to get involved in an appeal regarding an item I never received?

I purchased a laptop computer on Ebay. It was supposedly delivered by the US postal service; transaction slip says it was left outside my front door on a Saturday. I work in a medical strip center,facing an apartment unit. By the time I got to work o...

Late shipping date

I ordered a new cell phone on EBay. The date of arrival shows being on June 10th. I expected the package to arrive today. I didn't want my item shipped Turtle Express, but need it asap as I do my business on my phone . What can I do to expedite my sh...

US Postal service not delivering to all countries, listings cannot mention reason

I found that the USPS will not deliver at tis time to all countries due to Covid pandemic. If I mention this in the listing for a book, I am barred from posting the item because they think I am selling a mask. This is unfair to seller.

How can I prevent ebay from allowing sales ineligible for my shipping method?

Today was yet another time I've been screwed on shipping. I sell large auto parts and I do NOT want to send them USPS. Its far more expensive, and they're far rougher on the packages. I choose FedEx as the ONLY shipping option, but when people go to ...

How do I know if I purchased a return label

I just did my first return thanks to a person I knew was going to be difficult. I should have canceled the sale. Anyways I approved the return and the only button left is to release the funds. So do I approve them sending her a return label?

Resolved! Please Help First Time Seller Global Shipping Item Damaged

As the title says I am a first time seller on the platform. I have a major problem that I just don't know what to do. I sold an item through the Global Shipping Program to a buyer. I had shipped the item to the US-based shipping center. The item was ...

seller hub tracking numbers not matching shipping label tracking numbers

has anyone else experienced a issue when printing their shipping labels thru the ebay sellers hub, my shipping labels have one tracking number and the seller hub shows the buyers a whole different number, not all of the tracking numbers are reflectin...

Seller Appeal Problems

Okay, I made a sale to an International buyer through the Global shipping program.The tracking information shows receipt by eBay in Erlinger, KY and the transfer to DHL.Once DHL receives it the item moves to a bin/bag and disappears.The buyer files a...

Need assistance with an order shipped by DHL

Okay, so I'm the buyer. Item has been shipped. It was international and shipped by DHL from Japan to the US. Unfortunately the seller forgot to put my apartment number on the package apparently even though it was provided with the payment. My DHL tra...