Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping option buyer chose is not on the list of options to use

This has happened a few times. I currently have an order to ship out. The buyer chose Parcel Select. The only USPS options that come up are Priority or Media Mail. No parcel of any Kind. This leaves me the only option of shipping it Priority at a hig...

Resolved! EBay Ovecharging First Class Shipping?

On the USPS website a first class flat for 4oz costs $1.60 but eBay is asking $3.80-4.20 to ship it, anybody know why this is? How do you get the USPS rate. I am sorry if this is a noob question. Is it possible to print out the shipping label for $1....

FedEx Ground Claims BE CAREFUL

I have one, maybe two , FedEx Ground claims every 24 months. I filed a claim July 10, 2020, and the FedEx website has zero record of the claim, and will not allow a "duplicate" to be created. The claims department has not answered the phone in two we...

I've started a return via eBay, generated Royal Mail label but I don't have a printer. What do I do?

I have started a return via eBay and generated Royal Mail postage label but I don't have a printer. What do I do?

Acceptance scans at kiosk

Anyone try this in "other services" at kiosk at usps? My biggest problem has been getting acceptance scans with my other job during day. I used to drop packages off in the drop and they would get scanned during the appropriate handling time. Now with...

Buyer wants to return items after 24 days.

So on July, i sold 5 brand new logitech G29 steering wheels.2 days ago (August 2) i got a return request, from a buyer stating that the item was used (Item not as described).I know for a fact that it was new and factory sealed, and the other 4 that i...

USPS provides no tracking and no delivery. What to do?

I have now two packages shipped the same day, July 24. No tracking info is provided by USPS. One customer inquired last Thursday and another one just opened a request today.What should I do? Consider the packages lost and refund?Thanks very much.

Received empty package

Ordered an item from a seller and received an empty package. Was supposed to be recorded delivery but postman put it through the letterbox. Emailed seller for a refund and they've refused. Have opened a case with paypal. Made a boo boo and made an of...

Bluecare Express

Wasn't able to ship product out today due to power outage, what should I do?

I have a 1 day handling time and was supposed to ship it out today but without power I couldn't print label. Do I contact Ebay or the buyer or both or neither? THANKS!

17 days at USPS Los Angeles Distribution Facility

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Purchased item. Item never showed.

I purchased an item. Money was taken off of my card. I have the confirmation email and the email stating it has shipped. Now the problem is I can’t track it cause it wants an access code. I’ve been through both emails. Item was bought under guest. An...

Resolved! Question about buying from sellers who don't accept Paypal

I wasn't paying attention and inadvertently bought from a vendor who doesn't accept Paypal. Payment is pending since I haven't received an invoice yet. My question is: When the seller eventually sends me a payment request, will he/she be able to see ...

Resolved! Return Shipping Label

So I want to return a $20.00 item but the Ebay Return Label costs $13.24. Is there a way to return the item without using the return label? I want to return this item badly but they are charging me a lot. Is there a return to sender option? Otherwise...

Resolved! Just delivered an item I sold to a customer myself

I do not know how to update eBay with the fact that the item has been delivered. The customer agreed to me delivering the item, but paid for shipping via a shipping service. If a refund for shipping is due I do not know the proper way of doing that e...