Shipping

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Resolved! Shipping is messed up

Ok so a guy bought 2 of one of my items shipping is 21 bucks to ship one, the item is big so I cant combine shipping on it, I have to ship each one by them self, anyways eBay only charged the guy 21 bucks for shipping and it should of been 42 bucks ?...

Buyer requests to cancel sale

A buyer requested to cancel an item. I mistakenly went directly to PayPal and refunded the money. It cost me my PayPal fees + a fee for the refund. It's not a lot of money but now I'm also out my eBay fees for selling the item. I can't even get throu...

Are packages shipped to Canada during Covid (May) still being delivered?

I have a buyer in Canada who wants an expensive item. I have stopped all international shipping on ebay (so this is not) are packages still making it in a 'timely' fashion will be shipping Priority intl (with insurance, if that is an option)

Return Was Delivered, But Not Updated on eBay

I had a return which was delivered 4 days ago, but eBay return details is showing it still at "Out for Delivery", and won't update with the USPS system, so I can't get refund. What should I do?

Resolved! USPS Scheduled Pick Up Not Available !?!!?

Tried to schedule a pick up on the USPS website for 5 packages and this is what I got> see attached screenshot Anyone else having this problem today Monday 5/11/20?

Ebay gives worng address to seller and the item was deliveried.

So I ordered one item from UK, and I put up my correct delivery address, however, the seller got totally different address, and the item was deliveried. We found out the address did not match after the item was deliveried. And now what should I do?

Buyer wants to return unfairly

I sold a pair of shoes. The description said “well worn” and lots of pictures were provided. The listing also said “returns not accepted”. They sold on 4/20 and today the buyer says they want a refund because of the condition of the shoes (they are s...

Bulk shipping error

I have purchased about 89 labels and about 470 dollars has been charged. It showed error as arose and I did not charged for 72 labels.I only have received the refund of about 17 labels. Usually if the error comes up from the bulk shipping, they only ...

My package was delivered to the wrong state!

Checked my purchase, it had my correct address yet for some reason the seller shipped the package to an address in Florida rather than Michigan. I contacted the seller about this yesterday, the seller responded that I'd have to file claim. I already ...

buyer returned wrong item and ebay refunded

I had a buyer that purchase two phones from us and he claimed that he received one unit. We send two units in fact because we keep the imei. Customer open a case with eBay and was order to return. He took a month to return.I called eBay and they said...

Ebay Holding Funds after buyer opened a claim for a return, buyer stopped responding

So I sold a product to a seller, and they received it, but filed for a return claiming the color didn't match. I sent them a message explaining that the product was what it was, and the color (Oil Rubbed Bronze) is sometimes different from the manufa...

What does this option mean?

What does this option inside red mean?

Sold gift card, shipped, hours later buyer files "ordered without permission"

Yesterday, around 2:30 am, a buyer bought a gift card from me and messaged me to email them the code. Several hours later, I messaged the buyer back saying no, per Ebay policy I must ship through the mail. I didn't hear from the buyer so I shipped ou...

Weird Listing Glitch

So 95% of my items ship one of two ways: free first class or Calculated Priority. But recently I started sourcing and selling items that I can ship in a padded flat rate so I added a free Priority shipment option. I make the listing, set that as the ...

How to refund for a whole order when buyer request was only for one item?

USPS lost (or delivered without getting the signature I paid for) $800 worth of 31 trading cards (it was out for delivery Apr 24 and then disappeared). Buyer opened a request wanting the cards, happened to be for one item. At this point I should be r...