Shipping

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Ebay violates their own COVID-19 return policy for sellers??

We received a return - once the return was delivered, we received a message from Ebay that we have 5 business days to evaluate the return and issue the refund. This policy is from their COVID-19 extended return policy that sellers now have 5 business...

Lost tracking num from usps

Hello! So I lost the receipt with five tracking numbers on it about a week ago. I paid for it with my PayPal debit card. Is there any way that I can get this back? Will you hold my baby

Should I refund full amount or not????

Sold a adult collectable die cast car. Was still in factory box with all the Styrofoam and car sat down in it. Put that in another box and shipped. Buyer says arrived damage. Ebay has him return it back to me. Car is not broke. Front wheels were remo...

Cannot Process Return

It has been month now and still cannot process a return unless there is a balance in my Pay Pal account. If I try and process a return and refund the customers payment without a Pay Pal balance to cover it, I get an error message to try again later. ...

OK friends, how would you handle this one?

I shipped an oversized package to a buyer at the given address. Shipping cost was approximately $19, buyer paid $16 of that because one of the two items she bought was free shipping. The next day after the package shipped, I get an email from the buy...

Padded poly mailers

I was going to post this in "shipping & returns" but this topic is more suitable for the "selling" board as sellers buy padded poly mailers. Padded poly mailers are not exclusive to shipping and have nothing to do with returns. Because i live in Hawa...

GSP Return shipping

I stopped using GSP ages ago, but I just realized I don't know what happens when a buyer files a SNAD return when you used GSP. Does the package go directly from the buyer to the seller, or does it go thru the consolidation center again? Who's respon...

Resolved! Item Not received / Refunded / Eventually arrived

Hi All,I need some advice.I sent an item (computer memory) to a customer on 12th March.On 14th April, they filed a not received case.I refunded the full amount on 15th April. Last night (6th May), I received a lovely message from them saying that the...

Seller is threatening me

I sent them the factory amplifier they sent me back in same packaging they sent it to me in . Plus I got a return label printed from pdf file Ebay supplied . Took it to post office next day and gave it to post office worker . Got a Receipt with track...

Cannot Combine Shipping

Just spent 90 minutes on the phone with eBay, and this problem still continues, since at least 2015. I Just listed a small item, quantity of 100, and it does not combine shipping as I have set in my shipping preferences. I am in Minnesota, and a cust...

A buyer from Italy gets a refund from eBay before the item has arrived yet

Due to the coronavirus pandemic, shipping from the United States to Italy is very slow right now no fault of mine. The buyer refuses to wait any longer and file a case and won before the item has arrived yet.So I'm out of the money that I won, shippi...

Shipping services displayed to me are for the U.S. for example "USPS", I'm outside of U.S.

I'm trying to list an item and I'm presented with incorrect shipping options, the options are for the United States, USPS, for example, doesn't exist in Sweden. My question is how do I change my shipping options to Swedish and European services? Than...

USPS damaged item in shipping Buyer requested to return item for refund per ebay's policy

Ebay requires the seller to accept the return from the customer within 3 days. This is clearly against the USPS policy under proof of damage.. Items SHOULD NOT BE RESHIPPED. So if you refund the buyer and kindly ask them to take the item and it packi...

I have not received the goods for more than 4 months (seller storesatisfactorystoresatisfactory)

Hello! I bought goods-163921548073 (ELECOM USB cable, 2 m audio USB-2.0A-B DH-AB20) January 2, 2020, I still have not received the goods. When trying to contact support, the order number is not pulled into the request form and I can not open a disput...

Anyone else have their return shipping address changed by eBay during this pandemic?

As soon as this new return shipping disaster was implemented, eBay changed my return shipping address. They changed it to the address I started my account with (in 2008). I am now losing the item, return shipping, PayPal fees, FVF, promotion fees and...