Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

The seller refuses the ship a purchase and eBay won't let me open a claim!!

Hello. As the title implies, I didn't receive a purchase that was ordered since more than a month and eBay won't let me open a claim since week 1, it keeps giving me that I'm no longer covered by eBay Money Back Guarantee!! Also I would like to take ...

What do I do?

Buyer bought my old phone and is claiming package was empty on arrival. Sent pics of it in Royal Mail clear bag. Looks ripped open to me. Royal Mail saying it could have snagged on machinery even though I wrote fragile on it. Can only claim up to £50...

Resolved! I cannot offer more than one shipping option

Hi all, I'm having an issue with shipping. I can never offer more than one shipping option regardless of what I am selling. When setting up shipping options, I use flat rate, and I try to offer both economy shipping and priority shipping (USPS). Howe...

Buyer wants to return GPU because he can't overclock it

I'm having an issue with a buyer who is upset that the card I sold him doesn't overclock to his liking, and is calling it a "defect". I tried to explain to him that overclocking is not a guarantee on the card and that as long as it runs at its advert...

HELP

Hello, I have a buyer who won a bet but it took around 10 days to make the payment, when he received the item, he said it was defective, the item was brand new and sealed, he broke the seal, what can I do to not refund the money?

Priority Flat Rate Shipments

PLEASE tell me if I can use a Priority label on a MEDIUM FLAT RATE box if I cover the flat rate and bar code?When should I use Regional A and B boxes? I was told NEVER, too expensive...I am specifically talking about a 2lb 11oz shipment, out of state...

eBay and late shipping during pandemic

Late shipping has seemed to be our achilles heel on eBay. Even though we ship everything within one day, we still get dinged with "tracking shows late shipping". We have had success in calling customer service when we reached a CSR in Utah. They were...

Shipped bowls to Oregon, they shipped them to Hong Kong, somewhere along the way, they broke

So I had send a packed of 3 mixing bowls to Oregon for a buyer. I purchased insurance for them through USPS and everything should have been fine. Whomever received them in Oregon, then sent them (assumingly in the same box but not sure) to Hong Kong....

Who is the responsible party?

Please help, I would like some clairfication (my explanation is thorough an a little long). I've been on eBay for 5 years and only sell a little here and there. This is not a business for me, just a little pocket change. I have a buyer that purchased...

ITEM SHIPPED AND SELLER DON'T PUT THE TRACKING NUMBER

It's my first time buying something from ebay...The seller shipped the product (Royal mail) and didn't put the tracking number on the order or answer my messagesMy country doens't aloow the entry of products without registering the tracking code with...

Question about completing purchase after a "Make an Offer"

I made an offer for an item with a message to the seller stating that in their item listing it said plainly that "SHIP FAST AND FREE." They accepted the offer and when I messaged them again, bringing that to their attention after I looked at the invo...

Question about processing a return

Hello All! I am a fairly new seller here on Ebay, although I have been selling elsewhere for a while. Anyways I had a buyer contact me today and ask me if they can return a skirt they bought because it does not fit them. I do not accept returns and t...

No printer

I have to send an item to a buyer, but I don’t have a printer, how do I get a label & arrange postage?

UK TO GR PACKAGE STUCK IN EBAY

Hello i bought from UK something in 28 April 2020, item was shipped to GR and its still stuck in Ebay international shipping center in UK. Expected delivery date was 12-14 May what can i do is my first time buying from eBay. Thank you in advance.

Global shipping wrong labels printed

Does anyone know if there was a problem printing labels for Global Shipping? I purchased a doll from the U.S. May 19th. The seller told me that there was a problem with the shipping label, it was not right & she could not do anything about it as eBay...