Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Highlight problems and issues in Messages

I've had a few problems of late with Ebay purchases and I find it difficult to identify and track the critical messages related to outstanding problems with returns and refunds. Today as an example I have 158 messages in my mail box. Ok some can be d...

Ebay violates their own refund policy

So I make a sale to a buyer. They request a refund on an item. I say sure not a problem. I send the seller the return postage (USPS return label through ebay). This also has a signature on receipt notice so it just cant be dropped off. The buyer goes...

Scammed by seller. Return address doesn't exist.

Hi, so I ordered a 6-pack of storage bins from a seller. Instead the seller drop-shipped a cheap audio converter to me. I messaged the seller explaining that I DID NOT order the item he sent me. He tried to get me to keep the audio converter and not ...

Resolved! Misunderstanding about shipping amount

Sorry this is so long. I don’t know how to explain my problem without including the message text. I’ll ask my questions before pasting the messages.Q: Is there actually a ‘snail mail shipping’ option where I can send a two pound package from Michigan...

Return on item from Japan

Really don't know what to do on this one. So I thought I'd ask here. Sold eight Peanut snow globes for $227 to Japan... plus shipping. Used a medium flat-rate priority USPS box. Used newspaper around all eight of the globes... and bubble wrap layers ...

Resolved! Buyer request me to Ship in a week

An interested buyer requested that I hold an item at least one week before shipping to them as it's a gift. They paid promptly and now what do I do so as not to "ship late" per ebay 24 shipping policy I have? Thanks for ideas to make this work smooth...

$50 eBay Coupon to buy shipping supplies at "ebayshippingsupplies" is not longer available?

Quaterly I used to receive a $50 coupon from eBay to buy at: "ebayshippingsupplies" but it seems that they discontinued. Anybody knows something about it? or where can I find it.

Resolved! Buyer claims damage

I sold a silhouette portrait machine recently. I thoroughly checked it out before shipping. The buyer is saying the slot the roller goes in is broken. You lift up the roller and insert the material you are printing on. I think he broke it trying to u...

Return shipping costs

On a recent item I purchased that I will be returning the product listing page says free returns for 30 days. So I would be provided a shipping label. However, I noticed buried in the details is note that says buyer pays all return shipping costs. Wh...

Combined shipping discount

I created a flat rate shipping rule to offer a discount on combined shipping. I'm just wondering if it is visible to the buyer when they view my listing. I looked at a few of my listings and didn't see it displayed anywhere.

Returning item to seller.

It’s my first time returning an item & im lost. I bought a lens from a seller in Japan for $390 + $30 shipping. The lens was described as excellent condition. I received the lens & within 3 Minutes of testing it out it I realized it did not work. & t...

Returning an item to Canada

Bought an item from a seller in Canada. Got the item but it just didn't work right. They agreed to take it back so I sent it back via USPS Priority Mail Flat rate envelope. Item finally arrived to the seller but Customs had opened the pkg and the ite...

Did not know how bad Speedpak is and I'm regretting it

I ordered some items from China on June 27, and was estimated to arrive in 25 days on July 24th. It has been 40 days now and all it has done is do loop-de-loops through the U.S. for weeks at a time... It's okay to get a refund by now right?

HOW DO YOU GET AN AGENT ON THE PHONE??

How do you get to talk to an agent?? Been a member for many years and used to get an agent to help you. But now you can't get one. Everything is going downhill in a handbasket. Do I have to leave Ebay? I have used them as stated for many years but if...

Buyer wants to change address

Hi. I just recently sold an item. It ended up being about 13 dollars. The buyer messaged me immediately and ask me to change the address. This was the actual message: Hello I just woke this auction of yours. Super excited. The address on file isn’t c...