Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ebay refused to close a return after expiration

So, I sell iPhone cables. This customer bought a set of cables from me and complain that they weren't working.She opened a return on July 14th. And the last day to return was July 28th.It turns out the cables were not the problem. She was using a cas...

Package sold is delayed by postal service

An item I sold was shipped on time, but it is past the "expected delivery date" posted by eBay. Tracking shows that it is still in transit and that it is delayed. This is no fault of mine. If buyer asks for a refund what can I do since the package wi...

Request for a partial refund

I received a damaged item last week. It was a set of perfumed toiletries and one of the glass jars with perfumed creme was broken. I sent a message to the sender along with a picture of the item and asked for a partial refund. Since the fragrance has...

Broken product

Can I put a claim in to the USPS for a item that they delivered was damaged or do I put a claim in through E-Bay?

Return Shipping Label for Buyer

Hi! I need help. I just received a Return Request from a Buyer and accepted it. I understand the next step is for me to issue a Return Shipping Label and e mail it to Buyer. I cannot, for the life of me, find a place to do this. I have been searching...

TRACKING NUMBER & CARRIER NAME NOT RECOGNIZED

Hello I need to send back defective item to get refund from Croatia to United Kingdom.I sent it with EMS post service (Croatian post), but when I input tracking number and carrier name in the required field "...not recognizet" error shows up.My deadl...

FedEx Overcharging Month after Month

I was looking over my last few eBay invoices and glance over the FedEx charges. They mostly seem about right, but a couple definitely did not look right. Once I determined I was over charged on those two, I found 8 more overcharges after going throug...

Are there Settings to Generate an Alert to Warn Buyers of Delayed Shipping upon Making Payment?

I have been getting complaints about the duration a package is being held in transit. I understand that the USPS is struggling due to the pandemic causing the delays but... I sold an item on 7/12, shipped with one-day handling via Media Mail, had an ...

Link FedEx account to eBay

Is there a way to link my FedEx account to eBay?I am trying to find the eBay account number to get a proof of delivery from Fedex and it says it needs the Payers account no. - Don't know how to get that - Anyone know how? while trying to search on co...

Resolved! How to tell if refunds was given if paid with credit card

Have refund coming from seller that I had paid for with a credit card. How I know when refund was made? Many thanks.

Usps

Is anyone else's packages seem like there lost or very delayed lately?

Ebay don't offer enough seller protections

Recently I had an issue were an item was returned to me but, it was returned in completely broken condition. It was evident from this transaction that Ebay ask the seller to follow a litany of steps in order to determine who was at fault. Ebay also s...

Will not honor warranty

On June-13-2019 I bought a starter with a lifetime warranty for a 4wheeler just over a year later On July-04-2020 the starter quit working , Now i cannot get power source parts LLC to honor their own lifetime warranty on the starter i bought from the...

Multiple First Class Shipping Options

Does anyone know if it is possible to explicitly include 2 options for first class shipping in a listing? As an example, I would like to give buyers an option to pay .50 cents for a plain white envelope shipment or a 2.99 for bubble mailer shipment. ...

Buyer has filed and closed a INR case but now has open an Item Missing Parts Case

Hi all, Weeks ago a buyer opened a Item Not Received case due to a delay in shipment. The matter was resolved when I provided tracking info and the buyer contacted USPS, with USPS letting them know there is a delay in shipment. Now, after still not r...