Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Order sent to wrong country and address.

A few days ago I made a purchase through Ebay. With the tracking number I see that my order was received 3 days ago in another country and another address (places I've never even been to). That's why the transport appears as completed on the carrier'...

UPS Surepost and USPS Parcel Select both printed on the label confusion.

Very confused i even screwed up and cancelled the label cause i thought i made a mistake. I choose UPS to ship my box then i get the rate and i continue to print it out. The label has printed on it UPS Surepost AND USPS Parcel Select. Very confusing ...

Refund a Buyer?

Hello, I recently sold a sweater, and the customer claims that the package was lost. The buyer specifically states that the package was delivered to the buyer's parcel locker, but the mail carrier did not leave a key to open the locker. After three d...

How to proceed

I have another quick question. I got a package back today as having an unknown address on it. But it was returned to me damaged by USPS with just 1/2 the envelope and nothing else. No back part or contents. Is their anything I can do or am I out of l...

eBay standard envelope

The items I sell are about the size of a large postage stamp. However, to abide by eBay’s rules I have to purchase a USPS first class package (approx $5) in order to get tracking. I don’t seem to have the ability to choose an ESE. Is that only availa...

Ebay Standard Delivery Program

Has anyone experienced an issue with this service? we send the item, buyer claims they did not get it, they open a claim, you get hurt, you refund the money, buyer get the money and the item too. you have to stop listing items because all of this cla...

How can I cancel the tracking number that has already submitted

How can I cancel the tracking number that has already been submitted? The package was shipped with a different tracking number.

Rollo Printer for Ebay shipping Labels on Mac - Any good???

Looking to get a new thermal printer for shipping labels. I have an Imac that i use for invoice & shipping. I've been printing on paper and taping to packages and want to get a thermal printer and was checking out the Rollo. For those of you that use...

Resolved! Ebay Standard Envelope no longer has any tracking at all

I am currently talking with ebay MSO, and they have informed me that ebay's contract with Pitney Bowes was terminated and there is no form of tracking on any Ebay Standard Envelope for the near future. It was suggested that we (the seller) use a thir...

Should I make a USPS lost package claim? WWYD? advice

Background info: I am the seller. Package shipped 2/14 and has not been delivered. I signed up for email notifications for the package; I filed a help claim and that was closed by receiving post office; and I have an open missing mail claim that was ...

Why does large flat rate box price vary depending on location?

I thought flat rate was flat rate - why does the price vary depending on the buyer? See snip below from listing setup.

Ebay Standard Envelope & First Class

I am interested in selling items that I believe qualify for shipping via Ebay Standard Envelope or First-Class Mail. These items include paper currency, stamps, postcards, and sports cards. I understand that these items need to be in certain allowabl...

Shipping an item containing lithium battery overseas

An international buyer purchased electric toothbrushes which contain lithium batteries but besides the normal hazard labels required do I have to do anything else? The shipping destination is a shipping warehouse in the U.S. before it is sent oversea...

ATTENTION SELLERS using the eBay international standard delivery

Why the eBay international standard delivery is charging more for the shipping label!?I shipped something small (7.4 oz) internationally by using eBay international standard delivery to France. It was supposed to cost me $16.00 for 8 oz and that is w...

USPS problems in zip codes 33166 33172, 33195, 33152

USPS in this zone is a disaster, if you are a seller avoid shipping by USPS on those zip codes, they have tons of misdeliveries, they have so many claims from customers, that they do not investigate anymore, they just deny them all. They just do not ...