Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

EBay incorrectly claims a refund wasn't made.

I sold some coins to a customer who decided that they weren't good enough. I agreed that he could return them. I cancelled the order and sent a refund. He has since mailed them back. But today I get a message from eBay that there is a "problem" with ...

Fake diamond

I purchased as what was described a leo natural diamond ring with certification. When I received my product it was a nexus lab created diamond ring with the certification. The seller insists the diamond is real and if I return it and it's fake she wi...

Unable to Print Return Shipping Label

Hello,I'm trying to print a return shipping label but the ebay site hangs on "Label loading" before timing out. I've been trying for three days now but the issue remains. Is anyone else experiencing the same issue? Thanks. ~djwojcik

Help with buyer making a refund

Hello I sold a car part (a fog light) to a buyer that stated "no refunds" however the buyer messaged me saying that it I sent him the wrong side. I sent him the right side but he ordered the left fog light. I am trying to create a return label but it...

And This is why people do not accept returns

Lot of 9 magazines sold , are being returned after being read . What a joke . But I guess this is the new e-bay. ReasonJust didn't like itDetailsThis is not the seller's fault. The magazine usually has good stories but this particular year they are a...

Print Return Shipping Label Link Not Working

I recently asked for a refund on a damaged item I received and was sent a return shipping label email, but the link does not populate the label at all. I've already received my refund. Am I obligated to send the item back, I've seen on other threads ...

EBay had wrong return address

I sold an item and the seller decided to return it but was sent to an address I don’t not know. I looked at my account and somehow it was changed from my address to a strange address I had never heard of over 100 miles away. It sounds like I got hack...

Insufficient postage

I'm still learning about shipping on eBay. I did not allow for enough postage on an item shipped to Oregon. The entire package was 3 pounds instead of 2 lbs. Will the package be returned to me or will it still make it to the buyer? In addition should...

International return policy not applying to GSP orders.

This doesn't make sense to me. I use business policies and have separate domestic and international return policies. I don't have any problem offering free domestic returns. Worse case scenario, that costs me $5, but an international return could eas...

Problem with a return refund isn't what buyer paid.

- Buyer ordered 2 of an item, total $30.60 for both- Buyer opens return INAD (doesn't work / defective) wanting to return both.- Return states 1/2...- Received both items went to issue refund, maximum allowed is $15.30 which we issued. We are integra...

Ship Cover Unable to Print

Now that I have been loaded into the cattle car and am under the managed payments gulag I cannot use ship cover on any of my shipments. I have tried with paypal and pending funds , but with no luck. Is anyone else having this issue or it it and EBAY ...

Linking eBay Store to UPS Marketplace to Manage Online Store in UPS Problem

I am trying to add my eBay store as an online store manageable from my UPS account by following all of the steps set forth by both eBay and UPS. Here is what is happening: After I created a UPS account, I go to the UPS page where you "add online stor...

Beware Free Shipping Glitch (website, not app)

Heads up to all sellers- be extra vigilant reviewing your active listings. eBay keeps changing listings from calculated Priority to free shipping. It's not a bulk change- I keep finding single listings here and there- all in the same category, probab...

Delay or Lost Mail Florida to Redondo Beach via LA

There are delays in shipping. Sent a package USPS First Class July 6 from Florida to Redondo Beach. After July 10 I had no updates. July 14 put in a Search Request to USPS. Tracking finally updated July 24 in LA distribution center. July 27 tracking ...

WARNING - FELONY CAUSING BUG: Ship From Address reflected as Return Address on USPS Labels!

eBay once again does not test their code before shipping it. This same exact error occured in March when there was an update. Now once again, the Ship From address that I choose is reflected as the Return Address. I was worried this was going to occu...