Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller declined return request on an item that does not fit my vehicle

Hi, I ordered a car part and when I tried to install it, it did not fit. I started a return request and the seller declined the request. The item was supposed to have free 30 day returns and it has not been 30 days. I am not able to contact the selle...

Seller refusing to ship Flat Rate Priority--can I do anything?

Hi all--I just purchased 5 books from a seller, and had previously asked seller if he would send via Priority Mail. Since I never received a response other than he would combine shipping, I assumed the answer was yes. After combing shipping, the ship...

Buyer tells me how to make more money

While trying to negotiate free shipping... this buyer gives up and tells me I'll make more money by giving him free shipping. Although I think I can guess what he is trying to say... I will definitely not be making more money from his purchase if I l...

Resolved! shipping discrepancies

i am so confused, why ebay charged the buyer only $1.40 for shipping (calculated) , but when I go to print the label I am being charged $2.78 ?? plus the fees they will charge. I am losing money in shipping!i know it seems only small amount, but ever...

Postal Service memos detail ‘difficult’ changes, including slower mail delivery

Has anyone seen this article from Today's Washington Post? Postal Service Memos I don't sell on Ebay anymore, but I continue to purchase. On July 10th at 7:10am tracking information from USPS indicated I had a package "Out For Delivery". Six hours la...

Shipping the wrong item

I am new to eBay selling. I accidentally mixed up the shipping labels and sent the wrong items to the wrong people. They are both international buyers that bought them through a freight company in Delaware. One of the buyers was trying to tell me wha...

Seller finished auction but is trying to increase the postage

I won an auction and the seller stated that they ship with Royal Mail International Tracked. They live in the UK and I live in Ireland. So I get this message from the seller this morning: One thing I've noticed is that ebay has given me your address ...

International shipping

Hello, what is a seller supposed to do when international shipping costs double one day, triples the next day, then quadruples the following day. My country does not have Covid-19 and I am completely perplexed about this. Any ideas? Thanks

l didn't receive item

Hello, l have a problem, l ordered this item Armaf parfum from seller on the beginning March (5 months ago ). l have been contacting seller few times and he has convinced me that l will receive item. But l didnt. l dont know what l can make now, this...

Can’t issue refund because Paypal funds ate inadequate

Please help if you know how I can solve this problem: buyer purchased an item, I shipped and insured it, but it arrived damaged. She sent photos and asked for a refund, which I approved. I am a casual seller, without many listings and never had a pro...

Receive an item back while shipping

While I was still new to selling, I had someone purchase a graphics card from me, and after I shipped it, they never paid. The item has not been delivered and still remains at the post office, I don't think the address on the lable was correct becaus...

Resolved! I believe a buyer is trying to scam me

I sold an authentic copy of Pokemon Emerald (can be seen in the photos that was provided by the listing) and the buyer claims the game was "freezing" and the sound was "staticky" which is a common issue with fake pokemon games. However, the game I so...

Usps lack of service

I have been having trouble getting packages on time they have been going all over the country before they get to me the tracking is useless and not kept up to date anymore. There must be a better way to ship packages. Until I find a better way my buy...

message to buyer to let them know USPS is overwelmed with shipments due to virus attack

I send a courtesy message to my buyers before I ship order to try to educate them about slow delivery pattern . since ebay isn't changing their shipping delivery times I send this note "your order will ship tomorrow. please be advised all shipping is...

tracking packages

Recently i sold some coins to buyer one coin was missing so i said just send it back. so he files a complaint to ebay i explain to ebay that i offered a refund he agreed. Received package no coins just 4 pieces of card board he told ebay he had the t...