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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! eBay International Standard Delivery and multi-item sales

Experts, This is a bit esoteric, but it's affecting me right now. I sold 12 photographic film spools to a buyer in Canada, using the eBay multi-item options in the listing (I had 24 to sell). These each weigh less than an ounce, so they could all be ...

Worried about shipping out Christmas items 2020 and USPS

This post has to do with the Christmas selling season. I have usually used USPS to ship out my items. I am not a high volume seller and have not had many issues up until this point. I have heard something about POTUS and an issue with USPS and am ver...

Buyers Opening Cases Without Providing Proof of Defect HELP!

Good Afternoon Ebay Community, I sell used washer and dryer parts on Ebay as a side hustle. I enjoy being able to do this on Ebay and having my own little business. When I list these parts I ensure they work by testing them and recording pictures/vid...

Question about using USPS Priority boxes

I ordered 2 Priority boxes https://store.usps.com/store/product/shipping-supplies/priority-mail-box-7-P_O_BOX7 https://store.usps.com/store/product/shipping-supplies/priority-mail-box-4-P_O_BOX4 *Can I re-shape these 2 fit the item I need and just pa...

Returning adult used brief!?

Buyer open an item as not described ebay case stating that he opened and used one adult extra-large brief the buyer stated that it did not hold the amount of liquid as other similar Brands do, and wanted to return them for a refund. The package doesn...

buyer damages item, file not as described and demand refund

Refund would total more than $210 in this case. Buyer has just 5 ratings on ebay since 2015 if that matters. question: 1. can my credit card company do anything once i am forced to issue her refund 2. what are some other sites that offers better sell...

Sold perfect CPU with no returns, now buyer got full refund? Please help

I am relatively new to ebay, I have only sold a couple minor things, and I need help (I hope I am in the right place) I sold a perfectly good computer part (CPU) for $132. I have the exact model and matching description in the title. I sold it and sh...

Free Shipping Choosing Carrier

When offering free shipping, can I a seller send item with different carrier than listed. When I listed the item it asked for a carrier, but I want to be able to ship it the most cost effective way I can, I will ship either Priority or Fed ex 2-5 day...

Need your advice with a new Buyer on eBay

Hello everyone, need an advice. I sold a brand new phone for Tmo network (mentioned in the title and description), the buyer wants to return it because he could not unlock it. I explained to him that Tmo policy is 40 days of use and then you can requ...

When printing shipping label, USPS is always more expensive than when item was listed!

Has anyone else noticed that when you list items USPS prices are are less than when you go and print out the shipping label? My buyers end up paying less for shipping than I have to pay for the shipping label. I have gone back and made sure everythin...

What happened to being able to contact Ebay help ?

Received 4 pack of ink cartridges that do not work in the advertised printer. Opened the three color ones and installed and got an error message they could not be used. So wanted to call Ebay (like I have for the past 22 years) to see how to handle a...

Shippings getting delayed due to the Coronavirus outbreak, ends up in buyers getting refunds

I have sent many items even in the Covid-19 situation. Most of them normally get delayed a bit, but get to the buyer at some point. However, this is not the case for items I have sent on the USA, as 6 items that I have sent there, have not reached th...

seller removed

my seller was removed from ebay + i therefor cant contact him to ask him to accept returns for a faulty object. what can i do about this?

XXXXX SELLER SENT WRONG ITEM NOW EBAY WANTS ME TO PAY $10 TO SHIP IT BACK HOW DOES ONE CONTACT CUSTO

SELLER SENT WRONG ITEM NOW EBAY WANTS ME TO PAY $10 TO SHIP IT BACK HOW DOES ONE CONTACT CUSTOMER SERVICE ??????????????????????????????????????????

Resolved! Return Item Missing in Transit to Seller

I bought a iPad leather smart cover last month from a seller and after 10 days, the seller finally shipped it. When it got here, the item did not match the description as it was just the silicone smart cover not the leather one. It didn't match the U...