Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Arrived broken, but I don't want to return it

I ordered an assembled styrene model kit recently, when it arrived it was bent and broken into parts due to the seller using an oversized box with insufficient packing and no fragile stamps. Although it's a hassle, I can repair the damage. I want a p...

eBay, could you please remove the Estimated or Guaranteed devliery date?

We all know that USPS has been hit hard by the pandemic. What made things worse is the new "no overtime" policy, this even further delays mail deliveries. We don't want to get partisan about this policy, but it did affect delivery time in a big way. ...

Missing Mail Claim ... Detroit Major Delays

To anyone shipping too or from Detroit...

Absolutely Shattered

Stop me if you've all heard this before... I ordered a Fitz & Floyd ceramic set--a rooster soup tureen in two parts and a salt and pepper shaker. It arrived in a flimsy Spic n Span box devoid of any sort of proper labelings, such as "Fragile." When I...

Can't print USPS Scan Sheet after printing eBay labels anymore

I haven't been able to print a scan sheet for the last week or so. After I print my labels from eBay, when I hit Print scan sheet, I don't get the usual message to Generate the sheet. One day I did get the Generate button, but it showed for one packa...

Voided shipping label, how to show item not shipped?

I recently sold two items on Ebay. I packaged the first and created and printed the shipping label. I went to package the second item and noticed that the same person had purchased both items. Now I want to combine the shipment. So I voided the first...

Priority Mail Late/ Refund Question

A buyer ask me if I could ship a small item overnight and I agreed. It was supposed to arrive yesterday(Friday), but instead it was this morning(Saturday at 10 am). I contacted the buyer to let them know I contacted USPS, but they haven't responded y...

Buyer claims item not received, UPS shows delivered, How would you handle it?

Yesterday I had a buyer claim he did not receive two large packages that show a "delivered" tracking status on UPS. I had drop shipped these from the supplier. In the past I usually just shipped the items again as most of my things are not real expen...

Buyer sent item to wrong address and Ebay provided refund anyway

Buyer bought item, changed mind and requested return. I approved the return and got a return tracking number that shows it was delivered to Idaho but I live in Arizona! Ebay sent me notification to refund buyer. On Ebay case resolution, there is no o...

buyer claimed that the item had not arrived

Hi ,,The buyer claimed that the item had not arrived after 3 days of confirming arrival, and contacted DHL And they confessed that they had made a mistake in the address, but I also doubt that because according to the tracking number, there is a sign...

Resolved! USPS Media Mail terrible service

Has anyone had any issues with Media Mail in the past few months? I sell an average 1-2 movies a day. Three packages in the past two weeks have either shown lack of scans, huge delays, and another one that keeps looping between St Louis and Memphis. ...

package stuck in detroit

i knew when i saw it had to go though detroit it was going to be late . i think the detroit usps location is the worst in the country . Aug 14, 20203:55amDEPART USPS FACILITY 48233Aug 13, 202012:00amIn Transit, Arriving Late Aug 12, 202012:00amIn Tra...

what to do when buyer claim a liquid was half empty when it was mailed full?

I recently sold a full bottle of designer perfume to a buyer. Buyer claim bottle was far from full and is returning item. Buyer took photo of perfume and it the contents was less than what is was when mailed. What can be done id buyer uses a signific...

Seller Out of Office till December for return

I made a purchase of four filters Sunday morning. Immediately realized it was the wrong item and asked to cancel order. Three minutes after purchase I received an email from Ebay acknowledging my request to cancel. Several minutes later I received an...

Selling MacBook to an eBay account based in Chile, but sending to address in Florida

Hi! I'm a fairly new seller to eBay. I have a MacBook Pro that I've been trying to sell, so I auctioned it. I received several offers for it outside of eBay that I could tell were scams, and I ignored them. But the person I sold it to has an eBay acc...