Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to get accurate shipping info in a listing for an item requiring more than one package to ship?

I have a item that is two pieces, large and heavy. The only way to ship the item will be in to boxes. Is there any way to accurately portray this for shipping calculated by zip? Thanks Alan

eBay international standard delivery

Any thoughts on eBay international standard delivery, I use Global shipping and have never had any problems. Is this ISD the same?

Buyer opened return request and returned an empty package.

I had a buyer purchase a lot of baseball cards and upon receiving them they messaged me unhappy with the condition. They were asking for a partial refund or return. I apologized to them for being unhappy and accepted the return without question and s...

Sellers Get a Real Hard Time

I would just like to say that I do not understand our culture these days. It seems that every (or most) buyers seem to think if there is a problem with shipping or that the item they bought is taking a little longer than usual to get to them then it ...

packing slips won't print

Is anyone else having trouble printing a packing slip?

I bought an item in ear Aipril. The seller refunded me in late June. Now it shows up 3 months later.

Here is the awful part. I paid with a gift card, and that is where the money went back to. I can't simply give the money back to them, because its no longer really an Ebay transaction. I never even asked for the money back. What a drag. But I can't j...

Global Shipping Program not working???

Earlier tonight I sold 2 items to the same buyer in Canada, and when I went to send him a invoice with reduced (combined) shipping, it said one item had been removed, and the other didn't have the Kentucky address for the ship to address, but just hi...

Resolved! Manually setting delivery estimate times?

Hi Team,When I set my shipping profile, it automatically generated some estimate delivery dates.Can it be done manually, so I can manually set my estimate delivery? Due to the Pandemic, there are officially major overseas delays and the default estim...

GSP not shipping to Canada?

I have all my listings eligible for the GSP (I'm from the US). Just had one Canadian buyer say that they can't make an offer because it says shipping to Canada is not allowed.Had a chat with an eBay rep and they say that there is currently issues wit...

Resolved! Buyer wants to return installed item

The item is for a boat and requires installation (wiring etc.). I have a 30 day return window which has lapsed. The buyer is now wanting to return the item saying a component doesn't work. If it was another retailer (i.e. walmart), they would make th...

Seller has 2 or 5 days to issue a refund?

On my Return Detail page, it says: "Your seller should send you a refund within 2 business days of delivery." On my Track Your Return email, it says: "The seller should issue a refund within 5 days of this being delivered." Even if the latter include...

Seller claims item delivered, tracking data only received, never updated...

Had this happen with another item, and I was able to return fine... now I can’t!

Refund postage. Is on me. Shouldn’t be.

How do I end up paying postage for return? It was wrong item .sellers fault. Seller agrees. Ebay all sick? Can’t talk on phone . Virus spreads there too? No fun.

Refund postage. Is on me. Shouldn’t be.

How do I end up paying postage for return? It was wrong item .sellers fault. Seller agrees. Ebay all sick? Can’t talk on phone . Virus spreads there too? No fun. Robot on online support no help. Ebay going cheap.

Policy About Shipping From Germany to Indonesia During Covid 19

Hello everyone. I'm a buyer that usually buy items from Germany using deutsche post brief. I understand the shipping might be delayed during covid 19. On May 26th, i decided to buy items but the parcel didnt arrive. I got refunded by Ebay. I thought ...