Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Return address shows as China, but I received package from West Drayton, Yorks.

I ordered a battery, giving specific details. The battery arrived but does not fit my equipment. I would prefer to have an exchange, but failing that a refund. I have completed he return details, but the address shown is in China. When the package ar...

Canceling an order with an E-Bay Hold

Help, I'm confused. EBay held my funds on a sale, but the buyer also wanted to cancel the order. The buyer paid via Pay Pal (that notified me Ebay held the funds). Buyer wanted to cancel the order, so I canceled the order on EBay. My question is: Doe...

Resolved! Help with return request

I sold a phone. Buyer said it was cracked. I think it may have cracked after the buyer opened it. I had a screen protector on it. It was in a case. I wrapped it with bubble wrap and packed it with other items and protection. Buyer didn't say package ...

Partial refund

Sold an item couple of days ago, the buyer received it today and says it’s not working but would like to keep it and asks to keep the item and fix it locally (..sounds familiar?!), mainly because I don’t know how, I told him I will do a full refund o...

Returning two separate items in one package?

I bought a wheel hub for $16. Shortly after I realized I should have ordered two. So I messaged the seller and asked if they would sell two for $26. The seller agreed and said to offer $10 for another wheel hub. The offer was accepted and both hubs w...

Shipping

I am starting to see some sales, watching youtube videos, some ebooks, taking notes. I even use the app, could use some improvements. Why does eBay have Pitney Bowes? Can anyone explain that to me? I also think the majority of sellers are finding che...

Can i use a ReadyPost Bubble Mailer as Priority Package?

So i ran out of the envelopes i normally use & have some of the brown ReadyPost bubble envelopes, Can i use it as Priority Mail package?

What do I do if my package is stuck in international customs?

I ordered some nose drops from Russia (I live in the US) on April 20 and the delivery estimate was May 8th-27th, it arrived in customs on April 23rd and has stayed there since.

Buyer received return but Ebay tracking shows Out for delivery no way to contact Ebay

I am try to contact Ebay but everytime I go through the help page it says to wait until buyer receives return. When I click return details it say my trackingOUT FOR DELIVERYJun 25, 2020, 7:10 AM, SPRING, TX 77379 But when I check tracking through UPS...

Resolved! With COVID19, Are you Seeing Delivery Dates Being Missed by USPS? I am!

I've been selling items in eBay for years, and never had a problem with delivery dates until mid March. Now I am hearing from buyers that "my" packages are not reaching them by the delivery date. This is a totally new phenomena and I can only assume ...

Resolved! Stuck in Erlanger using GSP

Hi can someone shed some light on this. I usually see packages get to Pitney Bowes in Erlanger and get processed within the same day or the next day, but it’s been 2 days and nothing is happening. I know im impatient but this lack of update is killin...

Resolved! USPS Could Not Locate Buyer Address

Recently a buyer purchased an item and I packaged it up and took it to USPS the next day. While at the counter the clerk could not locate the address in their database, so I did not send the package. I have contacted the buyer to verify the address (...

Need Advice on how to respond to a Buyer!!!!!

Hello Sellers- would appreciate some advice on how to respond to this Buyer.On June 25th I sold a dress (item #184317194649) the Buyer received the package on the 27th. At 7:00am on the 29th I get this message: "I am not going to leave feedback becau...

Resolved! Delay in delivery in First Class International Shipping to France

I had stopped selling Internationally in March. A buyer asked me to send something first class to France April 11. I did say it would take a long time and updated the listing for them. They purchased the item and it was shipped on Monday April 13. Th...

Resolved! Confusion about item return as a seller.

Some guy bought my item and found out its not compatible with his computer operating system. He insisted I let him return it and after saying no he proceeded to claim it was defective ( it wasn't ) and now im forced to accept the return. Ebay always ...