Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer falsely claims counterfeit

I recently sold an item of athletic clothing with the return policy that "buyer doesn't accept returns". The item was new with tags. The buyer decides that he doesn't want the item so he claims that it's counterfeit which is the only reason he could ...

FedEx denies Insurance Claim because BOX shows no damage.

I shipped a very fragile collectible from NY to California. I packed it in its original pre-formed, fitted, styrofoam container, then in its original box, then. bubble wrapped that box, then put it in a larger box surrounded by crushed paper. Placed ...

NO AUTHORIZED RECIPIENT AVAILABLE

This is a first one for me, after 22+ years on eBay: Tracking shows to Wyoming:Jun 10, 202010:17amNO AUTHORIZED RECIPIENT AVAILABLEI have already messaged this buyer twice, but no response yet. What else should I do?Apparently, only some minors in th...

DUN number

Can someone please explain what a DUN number is. I sold an item overseas and the person didn't sure Global Shipping Program and is now asking for a DUN number.

Combined Shipping Payment Has Not Been Set Up?

I want to use combined shipping but the buyer has already paid for the items separately but when use the bulk shipping option it says this To print your labels you need to first set up your payment accountsUSPS payment has not been set up yet. I have...

Sellers failed during covid-19

Buyer wanted to return item . He said it is wrong fit on May 9. I accept 30 days/free returns no problem. It is June 12, I emialed customer supprot to close case as it is past due And I recive answer like that Thanks for contacting eBay regarding the...

returns

A buyer should not have to buy a return lable from ebay that is wrong they need to go back the way it was.

Sent an item- package arrived damaged and the item was stolen

Hello,I recentley sold a trading card on ebay.The packing was excellent. I sent it the same way the card got to me, wrapped it really well between 2 cardboards so nobody could bend it, wrote "DO NOT BEND" everywhere. The inside of the package was pad...

Can not print shipping label from phone

Does anyone else have this problem. Tells me I need to sign the new users agreement yet I can’t find anywhere to sign

USPS tracking

I'm a seller based in Portugal - Europe, like many others I have been hit hard by Covid and lost a few thousands of dollars in shipments to United States ........ it seems now USPS are delivering the April orders . Some buyers that were refunded are ...

Good or bad idea to offer expensive expedited shipping?

A buyer is showing interest in expedited shipping (overnight or 2Day). I don't offer expedited shipping beyond Priority Mail and initially I thought offering it may be a good idea... But after thinking about it, I'm unsure. $44 shipping on a $14 item...

Reporting a problem with a return

I've had 2 recent returns with problems. #1 The buyer returned only 8/10 items received, and of the 8, 2 were used. I went to the return case and reported the problem to eBay, but received no response, and there was nowhere to further communicate, up...

shipping label

EBAY charged my paypal for two labels for one item...who do i call

How can I reimburse the shipping cost of a return to the seller?

It was about twenty dollars for it shipped to my address, and the seller also payed for the label to return it. Paypal has made it difficult to resend a partial refund back to the seller now that I am refunded plus tax and shipping charges. Why is th...

Face Mask

Hi, I ordered a pair of face masks and it has been over a week and I haven't received them. The seller said to wait a few days. It was meant to come on Wednesday. I have tracked it and it says its in transit. Is anyone else having to wait like me? Ro...