Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! HELP!! Buyer's Address Does Not Exist.........Question About Coverage

Went to the post office to mail item. The USPS says that the address does not exist. It is the address in the PayPal transaction. I checked on Maps and it says that it is a place for some tee shirt sales dot com. The satellite view shows a fancy look...

Report a seller

How does one report a seller? Still have not gotten the item I ordered and the automation just keeps looping me through the resolution center which does not good because at this point, I want my money back. Or should I just use my credit card's money...

Let your customers know why their USPS delivery is being delayed.

My average sale of parts is under $20, so USPS is the only viable shipping option for me. The problem is that all of the current political wrangling over the post office is delaying package delivery, sometimes for days. I'm attaching a sticker to all...

Pitney Bowes rerouted my package en route to Europe to South America?

Could this be a mistake? My package was shipped from Oregon to the shipping center in Kentucky then to Amsterdam on the 14th after which it should be going to another country in Europe (Bulgaria) but nope, their tracking shows it went to Brazil inste...

Received Negative Feedback- USPS shows Late Delivery. It is not my fault.

I shipped an item on Aug 1, the same day that it was purchased. Sent USPS Priority Mail to Georgia. As of today Aug. 16 it is in Memphis, Tn. Tracking shows that "In Transit, Arriving Late". I contacted the seller last week and told them that because...

Fedex Charges Not Showing Up On Current Invoice?

The switch over to Managed Payments has been silky smooth, no issues. However my current ebay billing statement just came in, and noticed no Fedex Label/Charges were included on the invoice from the last 30 days. There were a handful from on/before J...

Error creating label: Label could not be generated. Internal error.

Error creating label: Label could not be generated. Internal error.USPS is experiencing significant delays across their delivery network. Please consider using other carrier options that may provide a better buyer experience.I keep getting these mess...

Managed shipping Label Issues

Anyone experiencing "internal errors" when trying to print a USPS label? Had one on Friday that would only proceed if I removed the insurance. Have another one tonight that is higher value and I have to insure it and the label will not generate via e...

Resolved! Buyer lost return "not as described" but allowed to leave negative feedback??

A buyer recently lost a claim for return for "not as described" as his claims were false,and Ebay agreed,yet they allowed him to leave a negative feedback though pretty sure i read this wasnt allowed for false claims,makes me think whether worth to c...

USPS Raisng Rates in October for the Upcoming Holiday Season!

This just in on eccomercbytes- The USPS is raising rates on most services in October including 1st class, Priority, and Parcel Select. They have A TON OF NERVE raising rates when their service has been the absolute WORST all time in the last 2 months...

Combined shipping costs

Hello! Seller here!I have been struggling in the last two weeks (or maybe I just noticed it). When ebay combined orders for a customer that bought more than 1 listing, it doesn't adjust the shipping. I have to click "send invoice" and then it seems t...

Resolved! Buyer started a return before I shipped item. No option to cancel now, so what is best option?

A buyer bought something Friday, and now (Sunday) I got a message that a return had been automatically approved/started. The reason for their return was they bought the wrong item, or something. They have a 0 feedback, so I'm assuming they are a new ...

2 addresses on buyer`s order

Hi! I got an order from the buyer who has 2 addresses in his file. Should I choose one of them and send the order? I`ll appreciate your help and advice.

pick up only on listings

something else that looks to have changed sold an item today that was pickup only. buyer is in PA. I reviewed the listing and under shipping it states "free local pickup" did this not use to say "no shipping: local pickup only" ? That is what the sel...

eBay's API Blocks Pirateship Integration - Thanks Again eBay for Your Usual INCOMPETENCE!

As confirmed with PirateShip's staff, eBay's API is denying connections with PirateShip. I'm so sorry for the trouble you experienced with the eBay integration connection. Our team did some digging into the issue and it appears that there is an API i...