Shipping

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30 day returns covid

Buyer purchased an item and wasn't satisfied. He asked for full refund, no return and I declined. He opened a return request and I offered him a partial refund of 50% and he declined. My next step was to offer full refund with return. I printed a ret...

ebay shipping calculator > shipping costs suddenly way too high!

Holy moly! I have been getting messages from customers saying the shipping is outrageous. I have been a seller for seven years. Top rated. The calculator says $31.00 to ship a 10x10x12 package weighing 2 pounds $31.00 to St.Louis I am in Florida? WHA...

possible scam on a offer

I have a item listed and offered free shipping , I thought to USA only , I received a offer from overseas it didn't register as a buy it now offer but as a offer for full "buy it now " price and terms that asked to accept my offer and text this numbe...

New to selling; messed up on shipping costs and too late to fix. Simplest way to salvage this?

Hi; this is literally my first time selling anything on Ebay. I created ten listings for various books of mine on someone else's urgings even though I just wanted to donate them and be done with it. But I messed up and didn't weigh my stuff before I ...

Return opened for an empty package

Buyer says package was opened and the item missing and opened a return for it?

Resolved! Does eBay refund money to a seller if they can not recover it from buyer?

I am leaving as an eBay seller. They will fall on the side of every fraudulent buyer who wants to at best waste your time and money and at worst defraud you of your money and or item. I have a person who put 5 pos feed backs then decided what I sold ...

Problems with SpeedyPak

Hello! This is pretty bizarre. On May 29th it departed the Distribution Center in Commerce, CA. That is 30 miles from where I live. Yet it vanished off the face of the Earth, no new scans on the package since then. Emailed them twice now and neither ...

how to remove negative feedback

I had a buyer who requested to return an item because it didn't fit (pants), and requested that I pay for the return shipping label. I clearly state in my listings that I don't accept returns unless the item is different than described. Buyer said th...

No more free economy shipping from China?

I have ordered several items from a seller from China over the past few years and he has always offered free economy shipping.Now these same items suddenly require $3.50 shipping. The items are around $5 so adding $3.50 makes them over 60% more expen...

ebay deleted Global Standard tracking

Shipped an item to New Zealand from USA. Cheap price for ebay's new Globabl Standard shipping made it possible. Tracking showed it left my town and was in Carson. After a month buyer open INR case and mentioned that tracking showed it in Carson. I lo...

Resolved! Buyer wants to return cause they changed their mind....seems shady. Help?

So i sold a new 3ds xl hyrule gold edition that was brand new and the buyer received the item 3 days later. I messaged them to make sure it arrived okay and they said they haven't opened it cause its for their friend. 5 days later i get a message ask...

Raceme ultra tuner and dpf delete kit

When you buy a tuner with an exhaust system race me Ultra does a tuner get shipped separately than the exhaust system

Managed Payments

I am not yet in MP, but do not understand how I would give a partial refund with my checking acct. Hopefully someone who is in MP can answer this. Paypal was easy to give a partial refund, like say one tiny thing broke in the whole lot. It is really ...

Issues with email address for postage label!

So, I ordered and item which arrived and is not in an ideal state. After contacting the seller, they kindly agreed to replace it if I return the item. They have told me they will send me a postage label so I can return it at no cost to myself, howeve...

Seller delivery

I have just recently sold an item on eBay and had chosen to go with eBay packlink delivery with Hermes as the courier. eBay had stated on the invoice that Hermes will be collecting the package from my home on 5th June 8:00-20:00 and it is now the 6th...