Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! USPS media mail/parcel select delayed 45+ days

(or more). Just talked to our local postmaster and these packages are the lowest priority. IF there is TIME to ship them from the main distribution centers AFTER priority/first class, these packages will be shipped. Sellers should put a disclaimer th...

Resolved! Item not delivered by BCE

Hi! I’m hoping someone can help answer my question... I ordered something through EBay, and the item was shipped (assuming it was actually shipped) using a carrier called Blue Care Express. I have never heard of them before, but I have found that num...

The seller sent the wrong item and I requested a return. Sent the item out, but USPS doesn't know.

Hello, I ordered an item from a seller a week ago and they sent me the wrong item. To make matters more confusing, they sent me the item another buyer bought and they sent that buyer the item I bought. It's a bit of a mess. Rather than wait until the...

What Is Ebay Going To Do About The Faultering USPS and The Insane Shipping Delays???

Please need some support here from everyone. What is it going to take before EBAY starts ADDRESSING THE ELEPHANT IN THE ROOM? No matter what class of mail I use from Media Mail through Priority Mail the past 2 weeks and especially this week the delay...

how to close a refund?

Buyer asked a refund. I accepted refund after he send me my item. I supposed to get it by Aug 13th but today is 19th and he still didnt send the item. How could I close this refund?

USPS insurance claim verification required

I shipped some dishes to a buyer (packed very well) and they arrived broken. She sent me multiple pictures of the damage, the box and the packing materials. I refunded her and filed a priority mail USPS insurance claim with all the pictures. USPS sen...

USPS Chicago ISC & New York ISC - Packages Not Moving and Stuck for Weeks - Delays from Coronavirus

Many people seem to have packages stuck in either New York or Chicago ISC (International Service Center) now going on multiple weeks to months presumably due to the effects of the Corona Virus - I have personally been waiting on one parcel from Denma...

Shipping calculator doesn't match label price

Just ran into a situation that caused me to lose money on a sale. The shipping calculator showed shipping to my buyer's address for First Class to be $1.95, but when I printed the label, it cost me $3.67.Anyone else getting messed up by this? Did the...

Resolved! International shipping using UPS airway bill?

Hello,I've listed my very first item up for auction on ebay (some higher-end inline skates). I live in the US and set it up to only ship to the US. I received the following message from a user who looks like they are based in Norway: "Hello, i would ...

FedEx Shipping Rate Difference

Thought I would come here before calling eBay tomorrow to see if anyone else has noticed this. A sold an item with buyer paying shipping for FedEx. eBay shipping page says I got our discounted price for that label but the buyer is paying almost $3 le...

Only received one of two packages

I purchased a large lot of items. The description stated it would come in multiple boxes(2-3). The seller entered one tracking number but usps never received the package. A few days later, the seller entered another tracking number(2days before the e...

Resolved! I accidentally purchased multiple shipping labels....

My printer went wonky and I didn't see the option to reprint so I clicked buy another label. I voided it, but did it double charge the customer (I had it set to customer pays shipping cost)?and now I see that my shipping address is my old one even th...

Item broken on post office of foreign country - Steps to follow

Hello there everyone. I live in Greece and sold an item to Spain. I used same carrier I always do and do their job great. I packed it well and with care. Buyer claims item is broken and provided pictures. What steps do i need to take? Item costed 60 ...

Seller's delivery concerns increasing

I caught wind of this on Monday while at the Post Office. I overheard the head person instructing the two counter clerks on procedures. Due to possible innacurate repeating of his talk, I'll refrain from attempting to do so. What he said was too simi...

do card games qualify for Media Mail?

below are the products I'm hoping to send via Media Mail https://www.ebay.com/itm/UNO-Disney-Pixar-CARS-3-Card-Game-Special-Crash-Up-Card-Family-Fun-Brand-New/224099879549?hash=item342d64ca7d:g:HPgAAOSwp7xeqO18 https://www.ebay.com/itm/WHAC-A-MOLE-PI...