Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Major failure by ebay international shipping

I purchased a book collection from a USA seller (I am located in Canada) which was shipped in fourteen boxes due to size. I have USPS tracking info from the seller showing that all fourteen were delivered to the ebay international facility in the US....

Does eBay not ship to Mexico anymore???

Just got a message from a buyer that said eBay won't ship to Mexico. Anyone else have this problem today?

International shipping

How do I know if I can ship to Singapore? A buyer paid me but shipping is only showing as $10.

Shipping & refund

On 10/12/2025 I sold an item. It was shipped out on 10/14/2025. As of 11/22/2025 the buyer has not received the item Every order I get I send the buyer the tracking number & I also pay for insurance on the item. Ebay refunded the buyer the money whic...

FedEx overcharging

I have used more FedEx ground recently since the rate is even better than usps ground. I shipped out and paid $6.68 for 1 item that weighs less than 1 pound in a 10x6x4 box. I then got a notification of extra shipping charge. From $6.68 to $64.54 - b...

Is eBay up to date on shipping charges?

Are the calculations for holiday shipping correct? I reduced the shipping weight by 4 ounces (box size the same) when printing the label and the price actually went UP by 50 cents. What gives?

Underpaid $4.00 charge for a Nonstandard Package Characteristic

I just shipped 3 packages of posters. They are the USPS Priority Mail small mailing tubes that are like triangles. All the packages are the same weight and dimensions and I selected the "irregular package" option too. Why is USPS charging me the $4.0...

USPS Price Increase

US Postal Service announces major increase January 18, 2026

My shipping options are being ignored and USPS Ground Advantage is being put in their place

Hi. I had a store years back and have restarted a new one. I have put up a handful of listings using my old templates. In most cases my shipping options are set up as either USPS Media Mail, USPS First Class Mail or both leaving the choice to the buy...

using brown shipping paper

Im sorry but I realized that I posted my question on the wrong page so Ill redo it I have a buyer in CA that bought 6 sweatshirts weighing 9 pounds when I did the listing shipping ranged 13.XX to like 32XXshipping came up for 32 something Im in Wishe...

Here is why your sales are stopping...

I have 2 more buyers whom are ready to purchase...read below their messages...so ebay you blow these 2 sales out of the water with your lack of intelligence at running things...you will reimbursing me for the lost sales...and guess who gets zero fees...

USPS is denying that my $35 Ground Advantage Package was insured

I sold a $35 item and shipped it by Ground Advantage.The package was never delivered. The USPS has now admitted in writing that the package is lost, so I went to file a claim. I'm getting this error message on the USPS claim form: Sorry, this package...

Does USPS priority still get priority?

Had a buyer in a hurry so I upgraded them to priority shipping. Going about 300 miles from southern Illinois to Nashville, shipped on 11/10, did not leave my local PO until 11/12 and today arrived in Chicago, 225 miles in the absolute wrong direction...

To those sellers who ship Ground Advantage to Hawaii...

Heads up, I've noticed it's taking a lot longer to get here.What used to take 3-5 days is now taking 2 weeks.Here's just one example:Small item purchased 11-8-25.Shipped Ground Advantage 11-10-25 from MO.Makes it to CO 11-13-25.Makes it to SF CA 11-1...

I didn't realize

I shipped an item that ended up being delivered to a PO box (the address was a PO box) in the same town but one digit difference in zip code from buyer's address. Buyer says didn't receive. I didn't realize the difference before escalating to ebay, s...