Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer won't return item for refund

Am I within my rights here? I'm trying to protect myself from a scam or fraud.

Item arrived defective, seller renegged on promised refund, eBay closed case prematurely.

Item arrived defective, seller renegged on promised refund, eBay closed case prematurely.Item was purchased in mid April. ($37.00) Item didn't arrive for 2 months (mid June). Item was defective. Case was immediately opened in June upon receiving defe...

Problematic Buyer Help?

Hello,I hope I'm posting this to the right section. I'm new here on the forums so I apologize if it's in the wrong section. I'm dealing with a very rude and unprofessional buyer ATM.A little backstory - The buyer won 2 auctions from me. In the descri...

How to I change an address to print a label in managed payments?

Jacksonville, FL USPS Distribution Center Issues

Anyone else having troubles with packages going into a proverbial black hole at the Jacksonville, FL USPS Distribution Center? Have (at least) 4 packages that have been stuck there for over a week, each with their own "Item Not Received" cases opened...

Global Shipping Program confusion

I understand once the sellers item reaches the Global Shipping hub, and is marked as ‘delivered’, it is safe and insuredfrom there to the buyer? If I don’t accept returns, that’s it?! No more worries? How Is the seller aware the item finally makes it...

Is the new eBay Standard International shipping to Mexico good?

How often do packages fail to be delivered? Interested in people's opinion who have used the new service. The $100 Buyer & Seller insurance policy seems pretty solid to incentivize international shipping.

Incorrect return tracking number, how to correct it?

The tracking number given to ebay is different than the tracking number on the PDF, so ebay emails me stating I have not returned the item. I can't update the tracking number when I click "MARK AS SHIPPED". I asked the seller to correct the tracking ...

Shipped to wrong address

Hello all! I sold an item. I *always* copy/paste the address (together with the buyer's name). In this way I cannot use a wrong address. But this is what happened to me: I shipped the item to the address displayed.It returned to me after two weeks as...

Refunding buyer gives an error

Refunding a buying gives error. Not sure what to do next. Help. Pic Attached.

Resolved! "No shipping services available for the dimensions you entered"

I've been trying to create an entry for the last couple of weeks for an item (cat treats) that would ship in a standard 9" x 7" padded shipping envelope weighing a little under 4 ounces, but whenever I try to set up the shipping, eBay just throws an ...

Managed Payments ... Sending a refund

Spoiler (Highlight to read)Sorry, just a lil frustrated. I’ve been working on sending a buyer a refund for over 3 hours. It used to be so simple looking at the sold listing section and choosing View PayPal Transaction from the drop down menu. since h...

Seller from Hongkong asking for more money

I bought a product and few hours later I got this email from the seller:Dear customer:Good day!Thank you very much for your purchase,but I am so sorry to tell you,the logistics transportation just before we got the information from the post office ha...

Resolved! Anyone know if Japan Post is shipping again?

Sellers claim Japan Post has not been shipping to the US since around April. I've been checking online, but keep finding conflicting charts about where they are shipping and what services are available. I can't read kanji either, which may be a stick...

Buyer asks ebay to step in (escalates) on a return literally 30 minutes after it arrives to me

What the heck man??? I thought we at least get 2 business days. So a buyer files a return and I auto accept. I never pay attention to them anymore since they are meant to auto close. I just wait to until the package comes to my door to process them. ...