Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

ebay international standard delivery can't file insurance claim tracking not valid

I'm giving up selling International ebay the new International Standard Delivery program keeps losing my items and can not get a good tracking number out of them i can't file the insurance claim and then I have to refund buyer any help from costumer ...

USPS mail delays. Please write or email your Representatives in Congress now.

Many sellers have been complaining about mail delays here. With a new PMG just appointed, he doesn't seem too concerned as he has just made it official USPS policy to delay mail. As a retired Postmaster of 3 yrs, I was always held accountable for any...

Resolved! Received a damaged item and the seller is offering a rather unusual solution.

Few days ago I created this account for the sole reason to buy a car AC compressor, since it's not available in local autoparts store. I found a german seller willing to ship to Slovakia, so I ordered one from their listing. Two days ago I received t...

Warning: Post office hours may be shorter than they appear

Those accustomed to going to the post office early and/or using carrier pickups most of the time may not be aware that many post offices have cut their hours. The hours posted on the USPS website are not reliable. If you're heading to the post office...

Standard International Shipping label printing

Just trying out eBay's new Standard International Shipping option for an overseas buyers. I use adhesive label sheets with two labels per page which have always been ideal for eBay and PayPal labels. With the Standard International, the label seems t...

Gsp not available. Why?

Shipping

Global Shipping Program

I am a seller, who shipped a package to Europe June 19, 2020. I paid $21.00 shipping charges through Pay Pal on the 19th but noticed today I was charged another $21.00 on my monthly E-Bay invoice. E-bay called this fee a "Supplemental Service Fee". D...

This is fraudulent address

Check satellite map for this address. This is private street on Albert’s Organics logistic company private land!there is a security there and gate with security booth.This isn’t residential address, this guy is a fraud

UNDELIVERED ORDER SINCE 2 MONTHS

Good day all, I did not received my order since 29 may which I bought as a guest. Seller does not give to me tracking number till today.I dont know where is my order and I dont know seller send to me or not.Pls kindly help to me for money back or rec...

Resolved! Buyer fraud: returned a different (and broken) part and eBay sided with buyer? What gives?

I sell auto parts, and had a buyer who placed two orders for similar items, and tried to use a photo of the cheaper one to get us to refund the expensive one without a return. When we declined, they returned the first order (miscategorized as defecti...

eBay and FedEx shipping bait and switch?

I've been on eBay since 1999, so it isn't as if I am new to it, though had never generated a label for an item to be shipped until a couple of weeks ago. I recently sold a bicycle on eBay. I took the packaged bicycle to FedEx to have it shipped Groun...

item not received by buyer

A buyer has told me their item has not arrived. It should have been there by the 6th July.The item was only 2.50 but heavy, the postage was 8.99, will I have to refund the postage as well as the 2.50, even though I have paid it to the post officeThan...

Non justified return......

I recently sold a job lot of old fishing reels and scales 45yrs old. Buyer won items. Now wants a refund because items are worn???? ebays rolled over and given refund without my permission ??????? how is this right. I have a 100% positive feedback as...

Resolved! I bought fake AirPods Pro and would like to get my money back. Please Help!

I recently bought some fake AirPods Pro since they were actually a really good price and I thought why not. I received the package but they were blatantly fake and immediately started a return. I do have some concerns however. The listing stated that...

Partial refund

Buyer wanted to return... I accepted.. Now buyer wants to keep item with only a partial 50% refund.. I agree to that as well.. But can not find the option on dashboard??? Help please