Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants return because of shipping box damage

I recently sold a limited edition movie to a buyer, wrapped the movie in a foam wrap, secured it with packing tape, and sent it priority. Today I received a request for a refund because the shipping box is damaged in one corner. He claims the shippin...

"we closed your return"

I'm really frustrated with this system... I returned a pair of sunglasses to mountain warehouse ebay shop using their own free return slip. I haven't had any confirmation and didn't know that I was supposed to scan ebay's label so they know it's been...

Sellers That Don’t Accept Returns

How many times have you had a buyer open a INAD, only to describe issues that were clearly listed in the description? I'm wondering because it happens way too often and eBay always sides with the buyer. I used to have a system to fight it, but I don’...

Resolved! Item never received, how long does case stay open?

Hi all,I bought a camera back on May 2 from a seller in Russia. The tracking information I received had a delivery window of June 11 through July 2 however I still have not received the camera. The last activity in the tracking information was posted...

Resolved! How to leave feedback for grossly misrepresented item

Hi,So here’s the thing. I won a buy it now tshirt top and received it. I opened the package and immediately got hit with a very pungent smell of sweat. I took the item out of the package and looked it over and it had obvious armpit sweat stains. The ...

when i will get my item ?

bought a headphone for 5 months ago seller form china he was telling me that cuz of covet 19 shipping is delayed until now he send me multiple time.today i knock seller about my headphone but he is just ignoring me i tried to contact ebay not working...

Refund

Hi guys, Firstly i’m begginer of selling items on Ebay. One of my customer open return case, as i said i’m only begginer so i try my best for sorted this thing ASAP, so i press button for Refund now, and i forgot wait few days for item come back to m...

Shipped from China not USA

When buying I choose in the USA because I don't want to wait or have to possibly deal with customs. The item says it is shipping from someplace in the USA but in reality it's shipping from China. Almost immediately after the transaction is done I get...

Wrong shipping charge

I recently sold an item and have an issue with the amount EBay charged my buyer for shipping. The item sold July 4th and my buyer paid Ebays invoice immediately. She then emailed me they were going on vacation,could I wait to ship? No problem, 10 day...

Resolved! Free standard shipping

the seller list free standard shipping. Seller sent out package with wrong charges paid. I received a package with postage due. What states they can't make seller pay shipping. Isn't this a federal crime or something. What can I do to get my money ba...

Overcharging for shipping

Many times I look at items I may want to buy and think "that's a great price" then I look at the shipping the seller want's and it's obvious the seller is trying to make more money by ripping you off on the back end. That said I'll go right on by. So...

Shipping charges

I purchased a phone case from a seller that list free standard shipping. I received a package with postage due. Seller short changes the post office. The post office came after me. EBay won't do anything. How are the sellers allowed to sell on eBay a...

Tracking not showing up in the system

Am I the only one that's having an issue with tracking and USPS? I have shipped a lot of things over the last month and a lot of my tracking numbers are showing like I have not shipped. I have a collection of customers asking where their items are th...

ebay international standard delivery can't file insurance claim tracking not valid

I'm giving up selling International ebay the new International Standard Delivery program keeps losing my items and can not get a good tracking number out of them i can't file the insurance claim and then I have to refund buyer any help from costumer ...

USPS mail delays. Please write or email your Representatives in Congress now.

Many sellers have been complaining about mail delays here. With a new PMG just appointed, he doesn't seem too concerned as he has just made it official USPS policy to delay mail. As a retired Postmaster of 3 yrs, I was always held accountable for any...