Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer based a return request on extra accessories not included in listing

This right here shows EXACTLY the level of customer service eBay provides to sellers. This buyer asked for items that were NOT even included in the listing. Ebay has now made a final decision regarding this case. Buyer's favor of course. Apparently n...

best way to pursue legal action against seller?

Not sure the best way to proceed. A little back story on this, I purchased an iPhone Xr in November 2019 and verified the device was not blacklisted (reported stolen) but did not find out until recently when I went back to work and needed a cell phon...

How eBay refunds selling fees on returns with Managed Payments

I had to register for Managed Payments this month. The information available is dismal. Recently, I also received the notice of a change to the fees as they will be combining the processing fees with the final value fees. eBay updated their user agre...

My Shipment to a Buyer in Puerto Rico is Stalled

Back on 6/23 I sold a Blu-ray to a buyer in Puerto Rico. This is actually my first time shipping to a buyer there. Anyway, I shipped the item on 6/24 using USPS First Class Package and it departed the USPS Regional Origin Facility of Queens, NY on 6/...

Resolved! Refund Question

About 2-3 weeks I asked a quick question regarding returning a damaged high value item. Anyways the seller refused to refund me after receiving back the damaged goods. I waited until it was past the deadline that eBay says I should receive my refund ...

shipping July 20th

Went to print out labels and they are printing for July 21 , Is the USPS closed on July 20th? It is not a Holiday.

seller made mistake then was rude and nasty

I won an item bidding. was the only bidder. Received tracking number for four days nothing showed up in the system at the post office. contacted the post office and im waiting for another item that is 3 days late. she told me this one might be a scam...

Returns on damaged goods

If buyer wants a refund on damaged goods, do i need to return both cost and postage....how do i recover my cost? For example, if item is $25 and postage is $10...if i return $35, wheres my $25 come from over lost item? Does ebay have any seller prote...

USPS Priority Mail International rates question

I have a Buyer from the UK insisting that there is a Priority Mail package rate of $ 24.50 for a 3 lbs box measuring 16" x 9" x 3". I had the item set for USPS First Class International shipping which comes out to $ 39.00 ... and while I think that i...

Resolved! what options do i have when a seller does not ship the item i've won to my billing address.

quick question what options do i have when the seller has sent the item i've won in the following ways?1 they intentionally sent the item to the wrong address in a different state and NOT to the billing address. 2 they create a USPS label marking the...

Resolved! USPS status "Missent" - Not sure what that means on my end

The item was shipped on July 6th with an ebay label. The USPS site shows only that it arrived in Fresno on Thursday. I've just not seen that before. Do I have a leg to stand on if that INR comes? It was sent to the Paypal address provided. This is on...

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Can someone explain why is there multiple shipping fees from the same buyer?

Maybe it's the seller, who knows... but I am trying to buy the following item: USB type-c charger There is a deal going on where if i buy 2 i get 2 free, just add 4 to cart, mix and match, blah blah blah. I experimented with combinations but in the e...

Shipping labels printing out wrong size

I'm a small seller, and print my labels using an older model Brother mfc-7340. Today I had to print something which I needed to change the settings to "fill to page". Then I changed the settings back to default, but instead of printing normally (2 la...

I returned an item as seller told me

I have never returned an item but got a bad main board for my refrigerator. Seller said I could return so I shipped it back to him and he received on 7/13/2020. Now a week later I still haven't got money back and seller will not respond to email.I di...

Partial refund

A buyer and I have agreed to a partial refund due to an issue with an item they bought from me. How do I issue a partial refund? They paid via PayPal.