Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Help with shipping settings

We are getting ready to list a bunch of small lots for auction. What we are trying to do is charge $4 for the first auction won and every subsequent auction will ship free. We rarely sell via auction so not sure how to set up my shipping rules. We wa...

Another wrong label question

Hi and thank you for your help in advance! I sold item abc to customer abc on day 123. Customer xyz bought item xyz on day xyz that was 5 days later from day 123. I did not pay attention to the name and address on shipping label xyz. Customer abc not...

?? New Crazy USPS Rates for Large Packages Inside the USA ??

I need to send a package by USPS within the USA, the item isnot an ebay sale and not being paid for through PayPal.So I went on usps.com and figured the cost. The total measurement is less than 108. so USPS will take it. The package is large but prob...

return and refunds

Hello I am somewhat new to selling on ebay but have been a member for a really long time. I have a customer that received a game controller, So this controller has alot of electronics and drivers, firmware. So when i received it i ran all the test on...

I was charged double for fed ex fee's on my bill, eBay says call fed ex, Fed Ex says call eBay - HEL

I was charged double for fed ex fee's on my bill, eBay says call fed ex, Fed Ex says call eBay - HELP????

heyy pls help !

so i have a package that was originally being shipped from Colorado that is supposed to be coming to me in Illinois but over the weekend the acceptance was pending and now that its monday its at a distribution center in Seattle . so are they going to...

When to refund when item is still in transit?

Hello, Due to the recent changes at the usps I have an item that was sold become delayed in transit. Tracking finally showed up again but still has not reached its final destination. The customer is requesting a refund. My question is should I wait u...

eBay refunds when tracking says on way to destination

I know that covid-19 has caused many disruptions in our daily lives and how we get things done, but I have been adversely impacted twice now because of USPS slow deliveries of Media Mail. Both eBay and the USPS have posted messages that deliveries du...

Slow shipping even with Priority Mail

I first put in an offer on an item last Saturday, 7/11. It was declined the next day ($10.50 offer on $12.00 item). So I went ahead and paid for it after the declined offer expired. No big deal. But no communication from seller at this point.Asked fo...

Buyer based a return request on extra accessories not included in listing

This right here shows EXACTLY the level of customer service eBay provides to sellers. This buyer asked for items that were NOT even included in the listing. Ebay has now made a final decision regarding this case. Buyer's favor of course. Apparently n...

best way to pursue legal action against seller?

Not sure the best way to proceed. A little back story on this, I purchased an iPhone Xr in November 2019 and verified the device was not blacklisted (reported stolen) but did not find out until recently when I went back to work and needed a cell phon...

How eBay refunds selling fees on returns with Managed Payments

I had to register for Managed Payments this month. The information available is dismal. Recently, I also received the notice of a change to the fees as they will be combining the processing fees with the final value fees. eBay updated their user agre...

My Shipment to a Buyer in Puerto Rico is Stalled

Back on 6/23 I sold a Blu-ray to a buyer in Puerto Rico. This is actually my first time shipping to a buyer there. Anyway, I shipped the item on 6/24 using USPS First Class Package and it departed the USPS Regional Origin Facility of Queens, NY on 6/...

Resolved! Refund Question

About 2-3 weeks I asked a quick question regarding returning a damaged high value item. Anyways the seller refused to refund me after receiving back the damaged goods. I waited until it was past the deadline that eBay says I should receive my refund ...