Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Incorrect Info on Customs Forms

Occasionally when I ship to a US commonwealth like the Mariana Islands I have to print a customs form. I put in the information requested like weights and prices, but when I go to print the label the information is wrong. It shows each item as 1 oz a...

How to cancel an order almost 2 months ago

Hello I bought an item onMay 19, 2020. after Due to the Corona, I messaged the seller after more than 2 months that I didn't receive the item and gave him more time. now I don't have an option to cancel the order what can I do? I still didn't receive...

Global Shipping Program - did not include reference number

Hi, I shipped an item to a buyer. I purchased the label at my post office since I was not sure of the weight. I did not realize the address Ebay listed was to the global shipping center address. I had never seen that before.I did not include the refe...

Global Shipping Buyer Requesting Invoice to Ship Direct From Seller

HI , Been using Global Shipping Since Ebay Offered This program , and never had this happen before, now in a 24 hour time period I had 2 international sales and both buyer sent me request to ship to them direct, which I am not going to do, spoke to e...

has selling and shipping to Canada been a problem lately?

With the pandemic going on, I have avoided all international shipping--including to Canada...nothing against our friends to the north, but it's been tough enough navigating our own postal system at times with all of the added pressure of the past few...

Fedex calculated charges accurate when purchasing?

I rarely check the Fedex tab when shipping, as I mostly do USPS Priority Mail. However, this one item is going across country from NJ to CA. I checked USPS and they wanted $18. Not bad. I look at FedEx 2-Day is $16, FedEx Ground is $17. Looking at th...

SHIPPING TO CANADA

Canada is not receiving first class packages from the the USA due to Covid. I have a package sitting in Limbo what is Ebay going to do for us sellers who have NO CONTROL over this.

Shipping

I recently bought two telephones (corded, so I guess you'd call them vintage) from different sellers and both were sent media mail. Is that allowed? I thought media mail was for books, CDs, DVDs, etc. Am curious what sellers say/think about this. Tha...

Any luck with Newgistics?

My package was lost and was refunded. The USPS partner company Newgistics lost it. I read the company review and they only have 1 out of 4 starts. Now, how many of you have the same experience as mine? Is there any way we can convince eBay to cut the...

Manage payments returns

I'm getting a message saying there was a problem issuing this refund. This is the second time it has happened. The first time I called ebay and they said they would fix it the next thing I know i got a case for unresolved refund. I'm trying to get th...

Almost no packages getting thru to EU or UK. Anyone else?

Over the past few days I’ve been getting several e-mails from international customers asking “where is my order?” This is pretty unusual because I almost never have international packages go missing. I started investigating all the reported tracking ...

Empty Contents - need advice!

I need your advice and what is the best way to handle this. I sold a expensive item $400 item. I put a signature confirmation on it. Buyer claims that flat rate mailer was "opened and resealed". Buyer also claims that contents fell out and it was res...

Buyer has asked for package to be delivered to similar address after delivery to original

buyer has messaged me "Hello, can you send me the article to this address" and attached a screenshot of the same address I did ship to, except the address in the screenshot shows the city as Doral instead of Miami and doesn't specify Suite/Unit # lik...

Resolved! Requesting money 2 months after dispute was resolved???

Hi! I need some feedback. On May 3rd, I ordered a pair of $12 shorts that were supposed to arrive around May 30th. Tracking had never gotten past the first stage, no word from seller and no item after 41 days so I filed a claim on June 13. On June 19...

Buyer received item damaged during transit, won’t give me phone number so I can open UPS claim

I’m having some trouble with a buyer and I’m hoping I can get some help. I shipped a video game collector’s edition with a statue, tried to package it as carefully as I could but lo and behold, the statue was in two pieces when the buyer opened it. T...