Shipping

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Buyer says I can't ship to their address in Puerto Rico & wants to pay via paypal and not ebay

Hello! I have someone who won a bid who has a Puerto Rico address listed. I asked for money and they sent me this message: "When pressing for payment response is that unfortunately seller can not ship to my address. If you send me your email I can se...

USPS Phishing Scam - Beware

FYI. I received an email this morning with this subject line:USPS® Delivery Exception, Review Information!Looks like a legitimate USPS email, very similar to their Informed Delivery emails. Only tip off was the senders email address which showed - US...

ebay void shipping label

Folks - after generating a USPS priority label, how many days do I have to void it?Thanks

Does automatic return closure after 3 days (new rule) count as defect?

New return rules say that after 3 days of no communication a return will automatically be closed and buyer refunded - since this is automated and not "Ask us to step in" does this count as a seller defect?

Why are my listings suddenly "Fast and Free"

I purposefully mark 4 day handling time on almost all of my listings because I do not want them labeled Fast and Free as I ship Media Mail which can take up to 10 business days, but now all all of my listings are Fast and Free even with 4 day handlin...

Shipping label miss printing

When I print shipping labels, it only prints on one side of the adhesive label. I want it to print all the instructions, tracking and online record stuff. My paper is one side adhesive and the other non. It was printing this until my internet messed ...

Ebay asking for a code to show I’ve dispatched an item?

HiI recently sold an item as collection only and the buyer collected yesterday. I went to mark the item as dispatched and its asking me to scan a code from the buyers email? I cannot see this code at all and support is unavailable so can anyone assis...

Resolved! Does anyone know if you can use Priority Mail Box for USPS Parcel Ground?

Hi, I was wondering if anyone could tell me whether or not I can use the free priority mail box for shipping via USPS Ground. Would that add a penalty or will they turn me away at USPS when I try to ship using the free priority mail box. This is unde...

Did not received items and seller does not response

I have made purchase on 13th Apr-2020 due to covid-19 problem they let me wait until June 2020, but until now I have not received the items. I have contact seller many times they let us wait until June. Until now it's 2020, I still not received the i...

Cannot for the life of me solve this

Hi there, Anyone else find it literally impossible to contact ebay support? In short, I bought an item about 3-4 months ago (a dehumidifier). That product has now broken (under warrently) but the seller is 'pretending' to organise a courier, only for...

Products being used by a buyer for weeks and then wants to returm them in a COVID19 world

I sold to brand new and sealed skin care items on eBay. Three weeks after they were delivered the buyer raises a return request to say to believes the products are counterfeit and said she could tell they were counterfeit as soon as she saw the boxes...

Does seller protection really exist?

I recently encountered a buyer that paid $35.00 for a Victoria Secret Body By Victoria NWT discontinued rare hard to find bra. All pertinent information was listed size, color, style (underwire demi) condition, ect in addition I provided 12 photos of...

When did eBay Stop caring about Seller protection and only focus on buyer protection?

This is a sensitive and frustrating subject for me, and to be honest its made me contemplate my longevity with eBay. There was a time that eBay stood up for seller’s, they backed us when it came to our policies and rights... and now its 110% the buye...

USPS Tracking Woes

Hello Everyone, I have been selling on eBay for many years and have a stellar record. Did hundreds of USPS mail carriers join forces and decide to stop scanning at delivery? For the past few months, there are far too many packages that report out for...

Returning a Refunded Item

I recently purchased an item that I really needed a couple days after the expected delivery date. I understand that shipping is slow due to COVID-19, but the item was almost two weeks late. I talked to the seller about this and they were very kind an...