Shipping

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Paid items were cancelled, still no refund.

I paid for some items that were later cancelled, however the money was still taken from my visa card. The items don't show up in purchase history at all however I still have the order number from when the order was originally confirmed. I contacted t...

Returned item still not arrived, time limit ?

Returned item is still on its way, it is trackable, but ebay writes to me that I need to make a refund till 22 June (probably due to delays in shipping, near 30 days passed already).So what happens on 22 Jun, they automatically make a refund to buyer...

Ebay offering contradictory return information

An item I sold arrived to the buyer chipped, sent from the US to the UK. In checking the 'Return Detail' page, there is the following: "If you believe the item was damaged after its arrival at the GSP shipping center, please wait until Jun 21, 2020 a...

Problems at the Detroit Sorting Center?

Anyone know if there's problems with Detroit Sort Centre? All of Monday's packages got delivered today, except the two that were destined to a place in Michigan and last seen on the 11th in Detroit. Both of them got an "in transit arriving on time" s...

What actually qualifies as media mail?

I have old college textbooks - some hardcover - can those go media rate? How about vinyl LPs, cassettes, CDs? I'm thinking probably all of that?

Lost packages

Hello and hope all is well and safe. Ever since the cronovirus thing I know it's been diffecult . I buy coins from overseas and have been on eBay doing this since 2016. I have never had a issue with my coins arriving or receiving using our USPS. Now ...

Best way to ship a laptop?

The laptop’s box measures 18x14x4 inches (LxWxH). Im not sure where its even going to ship since I havent posted the item yet so thats another problem. What would be the worst case scenario? And what service do i use? USPS, UPS, Fedex etc?shipping fr...

Final Value fee on Shipping, when I offer mutiple shipping options...

I sell lots of odds and ends, mostly low priced vintage items. Recently I have noticed my books are much slower in Media Mail than usual, I am assuming because of Covid slow downs. I would like to offer faster shipping options to buyers if they wish ...

package just sitting for over a month both as a buyer and a seller

well I bought an item from Germany and the seller took a couple weeks printing a label. Now its been over a month and past the expected time and tracking still shows loading in Germany with no movement. . Should I ask for a refund? what will ebay do....

Usps is charging me

I print out the label with ebay and then later on that day or next day I have a message in paypal from Ebay saying that usps is charging me for label...why is that?

Never close the return request in advance as seller's request to real finish.

I should confess that it was my mistake that is believe the seller. We are all victims in this pandemic. I bought the masks from China seller as I saw the promotion of Korean genuine masks of 50pcs last March. After got it, but there were fake China ...

Return question

I sold a playstation game and mentioned the disc was scratched, tested the game before hand and it worked fine. I listed it as used and in tested working conditiob The buyer is claiming the disc doesnt work. How should i go about A return? Do i end u...

Refund

Hi, So I purchased a vehicle on eBay , made the transaction if $6500, I made the transaction on 03/06/2020 and was successful from my account, then I received and email from Karen Brading who is the Financial department Manager eBay stating that ther...

? how to refund a buyer for a returned item

... I received the item back and want to refund the buyerreturn reason "does not match description or photos"My Ebay transaction/refund page for refunding is not workingWill I get a slap for just using Pay Pal page forthe refund

Resolved! Tracking shows item delivered. Seller claims not received. What next?

I sold a $125 item and shipped through the eBay system to Canada (from US). Buyer sent me a a message indicating that he has not received the item. Ebay tracking shows the package was delivered, although the tracking data is not very specific. It jus...