Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

New FedEx Headaches

I have packages from two separate sellers in the FedEx facility in town right now. With one, the shipping offered on the sale site was USPS, the other "standard shipping". They're addressed to my PO Box.This is normal, FedEx will carry most of the wa...

Broken Melamine bowls?

Buyer purchased a set of four brand new heavy thickness popular brand melamine pasta bowls. Each bowl was inspected before packaging and found to be in brand new perfect condition. Bowls had paper between each, stack was taped together on two sides t...

Resolved! THIS JUST IN...Magazines now ok for Media Mail says Buyer with 40 years shipping experience!

Resolved! How Does Offering a Free Refunds Work?

How does offering free refunds work? Say for example a buyer wins an item for $15 with free-shipping, and I ship it out priority mail which cost me $8. Does eBay automatically bill me for a label? Do I have a method to review and approve a return or ...

USPS didn't scan pickup

So I sold an item on 8/31, scheduled a pickup for 9/1 with the daily mail delivery, and set the package on the porch that morning. I've done this several times before with no issues, so I thought nothing of it. The mail was delivered and the package ...

Do ebay staff ever personally intervene in case of a dispute? (Seller told me to chose..)

Seller told me to chose "Just didn't like it" (said that it would cause delays in processing the refund if I chose a different reason) even though he sold me a sold/used/refurbished looking phone with scratches for $400, which he had it listed as "Ne...

Extra shipping charge

4 months after sale transaction EBay charged me excess shipping fee. I’m the seller. Buyer was responsible for all shipping fees. USPS set the shipping rate and printed the shipping label. Buyer paid the rate thru EBay. If there was a “weight discrep...

Resolved! Should I have chosen item not as described instead of not delivered?

I started two cases with two different sellers for items $10 each and I have a 3 year old account and I have never done this. tracking says it was delivered but also doesn't say what the address is maybe they just didn't write it correctly. Either du...

Ebay and Paypal refund policy and Sellers protection - after 30 days of purchase

It came to my knowledge that Ebay and Paypal have very different return policies, Ebay is happy to accommodate returns within 30days, however PayPal can go up to 180days. So if your buyer decides to return goods within 6months of purchase, paypal wil...

REFUNDS

WHY DO SELLERS HAVE TO REFUND THE SHIPPING COSTS EVEN THOUGH THE ITEM SUCCESSFULLY REACHED THE LOCATION? IF YOU FILE AND INSURANCE CLAIM WITH THE POST OFFICE THEY ONLY REFUND THE PRICE OF THE ITEM NOT THE SHIPPING COST. JUST ANOTHER WAY TO SHOW HOW E...

USPS international package shipping not working

Tried to ship a small package to the Philippines by USPS first class international on ebay but nothing international seems to be working. Went to Post office and tried shipping from there and post office computers not working for international shippi...

International shipping

Last few items shipped international spent a week in Kentucky. eBay used to take a short time to process. Anyone else having delays at eBay processing in Kentucky?

Help with tracking... restricted item notification

I'm in Australia and just received a tracking notification that an item I purchased from the USA has been "restricted" at the global shipping center in Erlanger Kentucky... The notification merely says "undeliverable item, item restricted" so... what...

Shipping rates are not displaying right to customers

HelloI created a listing for an item that is 10oz- offering calculated rates based on customer's location (First class and priority mail)- offering customer's the discounted rates.- I have the combined shipments based on weight activated.NOW testing ...

Tracking not updated in more than a week

Hi,I ordered an item on the 12th that was suppose to arrive on the 21st. I understand delays and such so I’m perfectly happy waiting awhile for it, but what concerns me is the fact that the package tracking hasn’t updated since the 16th and I’m almos...